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Lost access to azure app and business critical support request ID PIIhas not been resolved since March 9th

Hello, We have lost access to the Azure app registration associated with our Microsoft Marketplace SaaS offering: https://marketplace.microsoft.com/en-us/product/saas/wa200001996?tab=overview App ID: PII This application was originally created around…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-23T04:18:45.51+00:00
Devs @15Five 0 Reputation points
commented 2026-04-23T04:47:03.8466667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
0 answers

how do I speak with a human?

I need to speak with a human. I keep getting hung up on by the bot. I had a billing issue which I thought was resolved after speaking with support. Now I have lost most of my files, cannot log in sporadically. I NEED A HUMAN to help me.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-04-22T21:11:48.4833333+00:00
Patricia Templin 0 Reputation points
commented 2026-04-22T21:49:09.8366667+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
0 answers

OneDrive Search Failure: Complete Indexing Breakdown Across All Files and Devices

OneDrive Search Failure Diagnostic Log Platform • Service: Microsoft OneDrive (web portal, iOS, macOS Finder integration, Windows 11 Desktop) • Browser testing: Safari, Chrome, Microsoft Edge • Mode testing: Normal + Private/Incognito (web portal) •…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-04-22T21:34:03.14+00:00
MPS 0 Reputation points
0 answers

Error preventing MFA from being applied to breakglass account using a FIDO2 USB Key

Hi, We have an error when trying to use a Feitian ePass FIDO2 Security Key (FIDO2) to secure our breakglass account. It basically says our identity cannot be verified. The background is that we are moving from on prem AD to hybrid Entra and are at the…

Microsoft Security | Microsoft Entra | Other
asked 2026-04-22T21:04:47.9266667+00:00
Keith Glanville 0 Reputation points
0 answers

Authenticar app malfunction

I try to set up my authenticator app, but it tells me to select my number in the app. (Im trying to set up the app, there’s no other authenticator app). I cant do anything to resolve it

Microsoft Security | Microsoft Authenticator
asked 2026-04-22T20:39:44.3833333+00:00
Bernardo Escobar Legorreta 0 Reputation points
0 answers

Unable to sign into azure due to inactivity

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-22T16:52:44.49+00:00
hari srinivasan 0 Reputation points
commented 2026-04-22T17:03:32.72+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
0 answers

Help with ordering LTSC licenses

Hello In March 2026, I purchased 100 licenses of the Microsoft Office LTSC Standard 2024 office suite from an authorized distributor. The client requested an additional 250 licenses, provided that the total order totals 350 licenses and is assigned to…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-04-22T15:55:49.0266667+00:00
Krzysztof Lech 0 Reputation points
commented 2026-04-22T16:08:16.4833333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
0 answers

I got hacked, and Microsoft is making it impossible to recover

Microsoft admins, ANYONE, please help. I was a victim of a phishing attack, and my gullible ass fell for it, and the hacker was able to get into my account and completely remove me, as well has replace the email linked to his own - ******@pvp.gay. I was…

Microsoft Security | Microsoft Identity Manager
asked 2026-04-22T15:47:53.44+00:00
PLEASE HELP 0 Reputation points
edited the question 2026-04-22T15:50:01.6+00:00
simo-k 94,040 Reputation points Volunteer Moderator
0 answers

Defender Office 365 Plan 2. HELP!!!!

I need anti- phishing security for my small business. I have a Google Workspace to have my own domain, which was set up that way. Many of my employees have opened phishing emails. Because I only have about 15 workers, the most cost-effective software is…

Microsoft Security | Microsoft Defender | Other
asked 2026-04-22T15:06:45.07+00:00
Anayasin Vazquez 0 Reputation points
0 answers

Why can I not block Authentication attempts from foreign countries?

I have multiple attempts daily from all over the world trying to use Authenticator on my account to which I have to "Deny" the authenticator request. I should be able to select from a list those countries that I will allow Authenticator to…

Microsoft Security | Microsoft Authenticator
asked 2026-04-22T14:57:32.8833333+00:00
Johan Pingree 21 Reputation points
0 answers

Azure DevOps - Lost Access to Organisation - 401 - Uh-oh, you do not have access

Hi, I’m the owner of an Azure DevOps organisation I was trying to raise & merge a pull request today and suddenly started getting the following error for the organisation at https://dev.azure.com/phoenix427/ I’ve followed the steps listed in…

Azure DevOps
asked 2026-04-20T00:56:48.7366667+00:00
Iain Rowson 0 Reputation points
commented 2026-04-22T14:01:02.5566667+00:00
Pravallika KV 18,850 Reputation points Microsoft External Staff Moderator
0 answers

OCR/read timeouts keep happening even with simple requests of 1 page PDFs

I'm trying to create a module that automatically reads and interprets PDFs extracted from emails. Using OCR/read from Document Intelligence it should be able to read and extract the text from the PDFs and afterwards it will be handled by an LLM. However,…

Azure Document Intelligence in Foundry Tools
asked 2026-03-25T10:28:25.1133333+00:00
Jordi 0 Reputation points
commented 2026-04-22T13:56:49.3366667+00:00
Manish Deshpande 8,135 Reputation points Microsoft External Staff Moderator
0 answers

Unable to authenticate to change configuration on Entra Connect Sync

I needed help with an Entra Connect Sync (Azure AD Connect) upgrade and was able to get it working by adding some URLs to the Trusted Sites list in Internet Options:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2025-12-17T22:38:12.8366667+00:00
Gonzalez, Jesus 20 Reputation points
commented 2026-04-22T13:51:52.7866667+00:00
Gonzalez, Jesus 20 Reputation points
0 answers

Copilot Notebook - Summary Pane - Options to Minimize or Disable?

When using Notebooks in Copilot 365, a Summary pane appears. Including an example image below of what I see. What are our options for further minimizing or removing the Summary pane? I see the arrows to expand the pane. This feature is not needed in all…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-04-22T13:38:39.4933333+00:00
Tanya Burton 10 Reputation points
0 answers

Lost admin role on azure tenant, unable to sign in.

I've had an azure account for about 10 years. We decided to move to office 365, but my azure account address couldn't be used as my email address so i couldn't get any password resets. Managed to free up my email address from azure account, but now…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-16T15:20:02.0233333+00:00
SteveC637-0016 0 Reputation points
commented 2026-04-22T12:16:09.7833333+00:00
SteveC637-0016 0 Reputation points
0 answers

Email not logged in on the authenticator but to log in i need to authenticate it

I’ve got a new phone and no longer have access to my old one. I’m trying to log into my email on the new phone, but it requires my authenticator app. The problem is, the authenticator isn’t logged in for this email. When I try to set it up, it asks me to…

Microsoft Security | Microsoft Authenticator
asked 2026-04-22T11:50:45.65+00:00
Charlene 0 Reputation points
0 answers

Azure PostgreSQL Flexible Server restore fails with InternalServerError from both Portal and Azure CLI in North Europe

We are unable to restore our Azure Database for PostgreSQL Flexible Server. Source server: Verified source server details from CLI: earliestRestoreDate: 2026-04-01T19:45:13.942021+00:00 publicNetworkAccess: Enabled backupRetentionDays: 7 Restore…

Azure Database for PostgreSQL
asked 2026-04-08T11:34:34.3166667+00:00
Mikkel Eskildsen 0 Reputation points
commented 2026-04-22T10:07:48.0833333+00:00
Craig M 0 Reputation points
0 answers

Languages not registering as "Languages supported in packages"

I am having difficulty getting all but the default language of my application to show as "Languages supported in packages" in the Microsoft Store. Obviously I can add these manually as "Additional Store listing languages", which I…

Microsoft Partner Center | Other
asked 2023-06-23T03:52:49.8033333+00:00
David Bailey 1 Reputation point
commented 2026-04-22T09:09:10.4766667+00:00
Sjors Miltenburg 6 Reputation points
0 answers

715-123420: An error occurred. Please reach out to support for additional assistance.

Hello We are unable to deploy any model on an Azure OpenAI / AI Services account. All deployment attempts fail immediately with error code 715-123420: An error occurred. Please reach out to support for additional assistance. The failure occurs from both…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

196 questions
asked 2026-04-13T13:22:38.5433333+00:00
Vahid 25 Reputation points
commented 2026-04-22T09:05:07.8333333+00:00
Jan Mechtel 25 Reputation points
0 answers

Ongoing Azure DevOps Billing Loop

I need help with Azure DevOps (ADO) billing. I created a free account for a proof of concept for learning pipeline creation for my next job interview, that lasted only 4 days. After that, I started getting charged even though I’m not actively using the…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

4,984 questions
asked 2026-04-10T02:31:58.78+00:00
Michael Braiman 0 Reputation points
commented 2026-04-22T08:31:46.9933333+00:00
kagiyama yutaka 5,410 Reputation points