1,082 questions with Microsoft 365 and Office | OneDrive | For home | Other tags

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OneDrive data recovery after storage warning email

On May 4, 2026 I received “Urgent action required to not lose access”. Microsoft 365 subscription was not renewed. Today (Sep 9, 2026) my OneDrive files are gone / inaccessible. Please check if my OneDrive data can still be restored from Microsoft…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-10T09:00:49.07+00:00
Aramis Aramis 0 Reputation points
answered 2026-09-10T09:36:06.13+00:00
DaveM121 928.6K Reputation points Independent Advisor
1 answer

One Drive Storage Entitlement/Quota Mismatch

My Microsoft 365 Premium subscription is active on ******@yahoo.com and my Microsoft account dashboard correctly shows 466.4 GB used of 1 TB. However, OneDrive is applying a 5 GB quota to the same account and says I am 461.4 GB over the limit and that my…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-09T14:30:37.99+00:00
Obed Ceballos 0 Reputation points
commented 2026-09-09T16:16:51.4933333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Urgent Request to Restore Deleted OneDrive Files and Folders

Dear Support Team, We are requesting your urgent assistance in restoring files and folders that were accidentally deleted from OneDrive. While attempting to synchronize data between OneDrive accounts, I mistakenly configured the synchronization using my…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-03T19:01:39.11+00:00
Hosam Al-Shaer 0 Reputation points
commented 2026-09-07T23:43:28.38+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Download option not showing up in onedrive

Download option not showing up in onedrive, when I share folder with individual file using onedrive personal, people cannot download the folder, they need to download individual files one by one

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-06T18:51:44.0033333+00:00
Hossam Saad 20 Reputation points
commented 2026-09-06T20:00:22.51+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Vault access code

When trying to open the vault on OneDrive it asks me to verify my email. I enter my email and I receive a message that says it does not match the alternative email address with my account. I've tried deferent email addresses and they all say the same…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-04T18:06:34.3566667+00:00
Myron McCarty 0 Reputation points
answered 2026-09-05T06:24:52.12+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
2 answers

Data lost on one drive

Hi, All my data on One Drive has been lost. Now i am being asked for a renewal of the services but I only wish to continue if there is support for files retrieval.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-04T09:37:55.8266667+00:00
Aseem Gupta 0 Reputation points
answered 2026-09-04T10:21:08.69+00:00
DYARI BARHAM 37,656 Reputation points Independent Advisor
2 answers

all my important files are gone

everything is missing now and i already checked the recycle folder and tryed restoring microsoft one.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-01T20:14:19.6633333+00:00
Melissa Mosbey 0 Reputation points
answered 2026-09-01T21:01:32.8766667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

OneDrive folders empty but was not deleted or moved

OneDrive. A large number of files, mainly PDF and Word documents, have disappeared. The folders are still there, but several of them are now empty. The files are also missing directly from OneDrive Web, so this is not only a synchronization or Windows…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-31T11:10:39.37+00:00
/ gdp 0 Reputation points
answered 2026-08-31T17:06:33.7633333+00:00
Lucus-V 12,535 Reputation points Microsoft External Staff Moderator
2 answers

I can't see my personal vault access in my onedrive

I could see my personal vault option in my onedrive, but I don't see it anymore

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-30T22:42:26.81+00:00
Carlos Marin 0 Reputation points
answered 2026-08-31T03:38:14.45+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
3 answers

OneDrive log-on and sync issues

I am unable to sign into OneDrive after unlinking it.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-05-22T09:21:12.7966667+00:00
Allan Pearson 0 Reputation points
answered 2026-08-29T01:40:14.33+00:00
Bulldog 4,315 Reputation points
2 answers

i need to retrieve my one drive for more than one month

i need to retrieve my one drive for more than one month

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-28T12:24:04.37+00:00
Fawaz Barhoush 0 Reputation points
answered 2026-08-28T13:00:26.3266667+00:00
DaveM121 928.6K Reputation points Independent Advisor
2 answers

ONE Drive do not let me share and I can't access my file even after log in

ONE Drive do not let me share and I can't access my file even after log in

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-25T20:49:41.2766667+00:00
AJ Nguyen 0 Reputation points
answered 2026-08-25T22:09:54.5466667+00:00
Christine Luna 26,925 Reputation points Independent Advisor
1 answer

file deleted due to storage exceeded

My OneDrive account previously contained approximately 12.3 GB of data and exceeded the 5 GB storage limit. I received a Microsoft email stating that my cloud storage would be cleared after 6 July 2026. I have now purchased additional storage and my…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-25T04:32:28.97+00:00
yurui zhang 0 Reputation points
edited an answer 2026-08-25T05:12:15.0233333+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
1 answer

HTML Code in OneDrive Will Not Work

When I try to copy an HTML code for a PowerPoint that is already being shared, I get a "Sorry, an error has occurred" message. This happens when I try generating the code, and when I look at where the HTML is already embedded. This issue will…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-18T16:35:02.37+00:00
Aaron Nusz 0 Reputation points
answered 2026-08-25T01:44:30.8866667+00:00
Jeronimo Fuerte 45,750 Reputation points Independent Advisor
1 answer

How do I stop my one drive from syncing?

How do I stopped Microsoft one drive from sinking with my Gmail?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-24T22:30:23.94+00:00
Mark Miller 0 Reputation points
commented 2026-08-24T23:08:09.44+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Alert data storage oversized (250 Gb) even if I have 1Tb available

Onedrive give an alert of over capacity of data storage. The saved data is 250 Gb, but the account is one of the 5 accounts registered with Family 365. The other 4 accounts does not present this alert, even if they are all over 5 Gb.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-24T13:27:53.6+00:00
FamilyMB 0 Reputation points
answered 2026-08-24T15:16:32.3533333+00:00
IGYQ 22,045 Reputation points Independent Advisor
1 answer

Why no one is responding to my tickets and No one is calling-I have issue with Photos in Onedrive Vault

I have raised so many tickets, but no one calls no one emails back. I raised a query that I am unable to move bulk files from my one drive Vault, It give me error frequently. Every month I am getting charged 17$, I have made so many attempt to contact…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-23T09:22:51.4033333+00:00
74781288 1 Reputation point
answered 2026-08-23T17:26:10.83+00:00
Lucus-V 12,535 Reputation points Microsoft External Staff Moderator
1 answer

FIZ A COMPRA DO PLANO BASIC E NAO ESTA ATIVANDO

Realizei a contratação do plano Basic, porém, até o momento, ele não foi ativado em minha conta. Recebo os e-mails enviados, mas não consigo respondê-los. Ao verificar a situação da assinatura, identifiquei ainda que foi debitada uma nova mensalidade. Ou…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-21T15:02:31.4933333+00:00
answered 2026-08-21T15:45:16.5666667+00:00
EmilyS726 264.5K Reputation points Independent Advisor
1 answer

How can I completely disable "Moments" in OneDrive?

"Moments" is a big irritation for me. I would like to disable it on all platforms where I use OneDrive: Windows 11, web and especially iPad. How can I completely disable it?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-21T06:47:22.2233333+00:00
Roger Brooks 1 Reputation point
edited an answer 2026-08-21T07:21:50.0366667+00:00
SD - IA 178.7K Reputation points Independent Advisor
2 answers

Question on OneDrive

If I use your OneDrive free 5 GB account (I have not set up one yet), can these files (only) be shared with 20 people? Would they need to have a Microsoft account to receive it? Would they be able to edit the files in my folder? Can you please send me a…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-08-20T17:29:09.86+00:00
Louise Keller 0 Reputation points
answered 2026-08-20T18:39:43.2333333+00:00
Marcin Policht 106.8K Reputation points MVP Volunteer Moderator