Lost access to azure app and business critical support request ID PIIhas not been resolved since March 9th

Hello,

We have lost access to the Azure app registration associated with our Microsoft Marketplace SaaS offering: https://marketplace.microsoft.com/en-us/product/saas/wa200001996?tab=overview

App ID: PII

This application was originally created around 2020, and it appears that the owner is no longer with 15Five. We have checked all known Azure tenants and accounts within our organization but have been unable to locate or regain access to this app registration.

This app is critical to our Marketplace offering and ongoing customer experience, so restoring access is a high priority for our business.

We previously submitted a support request (ID: PII) on March 9. The last update we received was on March 25, and we have not received any further communication since then. It has now been several weeks without progress.

Could you please:

1. Provide a status update on this request
2. Help us identify the tenant where this app is registered
3. Assist in restoring ownership or transferring access to our current team

We are happy to provide any additional verification or documentation required to confirm ownership.

Thank you for your help, and we would greatly appreciate an expedited resolution given the impact on our business.