Ongoing Azure DevOps Billing Loop

Hello Michael – that billing loop sounds frustrating. A few folks have seen unexpected charges kick in when a free Azure DevOps or Azure trial converts to Pay-As-You-Go (often after 30 days or when credits run out), so let’s see what might be going on and how you can stop the charges and escalate your refund.

Here’s a checklist to work through:

1. Check what’s actually billing • In the Azure portal go to Cost Management + Billing > Subscriptions > select your subscription > Cost analysis. • Filter by Service or Resource to see if any Azure DevOps pipelines, hosted agents, artifacts, etc., are still accruing cost. • If you see any meters you don’t recognize, download the usage CSV on the Invoices page to pinpoint the exact charge.
2. Delete or cancel unused services • If you spun up any resources (like Microsoft-hosted agents or self-hosted VMs), delete them under Resource groups so no new usage is generated. • In Cost Management + Billing > Recurring charges, make sure any DevOps or support-plan autorenewals are turned off.
3. Dispute the invoice for a refund • From Cost Management + Billing > Invoices, select the invoice you want refunded and click Dispute invoice. This automatically escalates a billing dispute.
4. Escalate your open support requests manually (Not Refund request option): Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
  • Click on Create a Support Request.
  • On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
  • Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
  • Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
  • Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
  • Fill all the required information and provide a clear description of your issue and click Next.
  • Review and create as submit the support request.
  • You should receive an automated email within a few minutes and then be contacted by support team.
  Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Hope this helps! Thanks

Reference docs:

• Plan to manage Azure costs (delete resources & cancel autorenewal): https://learn.microsoft.com/azure/cost-management-billing/understand/plan-manage-costs#prevent-unwanted-charges

• Analyze unexpected charges: https://learn.microsoft.com/azure/cost-management-billing/understand/analyze-unexpected-charges