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2 answers

Surface model 2036 boot

Surface model 2036 will not boot from Microsoft screen logo. Followed recommended repair procedures. Geek squad no help. Next step? Thanks

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-15T23:33:09.1266667+00:00
Scott Donaldson 0 Reputation points
answered 2026-09-15T23:52:49.4633333+00:00
S.Sengupta 32,456 Reputation points MVP Volunteer Moderator
2 answers

Not able to access Azure Portal as No access to Authenticator

I have a Azure Posrtal where the only option to log in is the Authenticator. I mobile broke and lost access to the authenticator. However, I can access to the Microsoft Account with the email and can log in to the email as well. But not to Azure Portal.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-12T12:22:25.7733333+00:00
Sima Israeli 0 Reputation points
commented 2026-09-15T23:50:44.0766667+00:00
David Wasserman 0 Reputation points
1 answer

how do i find FTP Credentials

How do i find FTP Credentials. I'm in the process of moving from Azure to Godaddy. I need to provide FTP Credentials.

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,801 questions
asked 2026-09-08T22:29:42.5466667+00:00
Jalpa Patel 0 Reputation points
answered 2026-09-15T23:49:48.4766667+00:00
Divyesh Govaerdhanan 11,805 Reputation points MVP Volunteer Moderator
2 answers

Unable to see Availability Set option when creating VM in Azure

Hello I’m trying to create a VM with an Availability Set. I have already created the Availability Set resource in the portal, but when I go to create a VM, under Availability options I only see Availability Zone No infrastructure redundancy…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,363 questions
asked 2026-09-05T16:59:59.2966667+00:00
Hitesh raut 40 Reputation points
commented 2026-09-15T23:45:23.4+00:00
Marcin Policht 108.9K Reputation points MVP Volunteer Moderator
2 answers

How do I prevent my Documents shortcut from defaulting to OneDrive?

I would like to save and retrieve documents from my lapto Document folder but it is defaulting to my Document folder on OneDrive. Here is the Shortcut I created "C:\Users\jsgri\Documents\Documents on laptop.lnk" Here is where it's taking…

Windows for home | Other | Files, folders, and storage
asked 2026-09-15T23:12:17.7866667+00:00
JannyG 0 Reputation points
answered 2026-09-15T23:43:41.7466667+00:00
Marcin Policht 108.9K Reputation points MVP Volunteer Moderator
2 answers

how do i move documents from one drive to local drive

how do i move documents from one drive to local drive

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-15T23:20:03.8233333+00:00
answered 2026-09-15T23:40:54.9433333+00:00
Marcin Policht 108.9K Reputation points MVP Volunteer Moderator
1 answer

product key

I have purchased the laptop in USA. Using the same in India. Trying to activate the Microsoft 365 with product key given to me. it's not getting activated. please provide a new product key. Moderator note: personal information removed from image

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-14T14:00:59.7033333+00:00
Shailesh Bhat 0 Reputation points
commented 2026-09-15T23:40:17.0666667+00:00
Xavier-D 13,110 Reputation points Microsoft External Staff Moderator
2 answers

Unreliable Teams Calls Holds

I put calls on hold and it immediately cancels the hold and resumes the call. No specific trigger. There's no discernable pattern. I can't replicate it outside of when it happens. The headset is Anker Soundcore v20 Bluetooth headset. Could somebody…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-09-14T16:22:22.76+00:00
Nomose Agho 0 Reputation points
commented 2026-09-15T23:30:48.4533333+00:00
Chris-D 1,595 Reputation points Independent Advisor
2 answers

How to acsess microsoft store on school computer

I can,t acsess roblox on school computer if anybody is an administrator for HISD can you please allow me to acsess it.

Windows for home | Windows 10 | Microsoft Store
asked 2026-09-15T22:52:00.3833333+00:00
Abiazie, Ellis 0 Reputation points
answered 2026-09-15T23:30:48.24+00:00
EmilyS726 267.9K Reputation points Independent Advisor
1 answer

Microsoft 365 Activation Issue - Sign-In Stuck on Loading Screen

My school offers Microsoft 365 to all students, but recently Microsoft Office has been giving me notifications saying that the apps are unlicensed. I noticed that Office is currently signed into my personal account. When I try to add my school account or…

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-09-14T15:43:12.03+00:00
Peter 0 Reputation points
commented 2026-09-15T23:30:03.32+00:00
Chris-D 1,595 Reputation points Independent Advisor
1 answer

In Microsoft Bookings, how do you update the meeting location? Customer never gets updated.

Here's the routine of what happens and where it goes wrong: Business has a shared booking calendar, where customers can set up 1:1 meeting with Staffer. There's no default location. Customer books 1:1 meeting with Staffer. When the Administrator…

Outlook | Web | Outlook on the web for business | Calendar
asked 2026-09-15T02:19:47.6833333+00:00
DBook10 0 Reputation points
commented 2026-09-15T23:29:31.6533333+00:00
Jade Ng 15,665 Reputation points Microsoft External Staff Moderator
1 answer

How to install microsof office in an old computer

in a 2014 computer how can I install microsoft word?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T23:09:15.7933333+00:00
Roxana Rocha 0 Reputation points
commented 2026-09-15T23:18:56+00:00
Ian-T 12,310 Reputation points Microsoft External Staff Moderator
1 answer

Need to change backup email

I'm trying to login Outlook. My backup Gmail address is no longer valid. How can I change backup email?

Outlook | Web | Outlook.com | Settings
asked 2026-09-15T22:39:01.0266667+00:00
Bill Esbenshade 0 Reputation points
answered 2026-09-15T23:11:25.61+00:00
EmilyS726 267.9K Reputation points Independent Advisor
2 answers

How do I talk to a Human Representative?

I was billed twice for my MS 365 renewal and need to talk to a HUMAN representative. Your AI support has been no help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T22:26:37.0033333+00:00
William Bruce 0 Reputation points
answered 2026-09-15T23:06:39.2833333+00:00
Estrella721 46,025 Reputation points Independent Advisor
3 answers

Onedrive problems

I was having an issue as when converting Ecel to PDF, it would open in Edge. I asked Copilot to show me how to make it open in Acrobat instead and it has screwed me right over. Now I have no working Onedrive on my PC (Win 10). I have reinstalled it &…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-14T19:15:15.89+00:00
Tim Gosling 40 Reputation points
commented 2026-09-15T23:05:28.7133333+00:00
Ian-T 12,310 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Recover Microsoft Family Organizer Account – Password Forgotten and No Recovery Options

I recently subscribed to Microsoft Family using a newly created Microsoft account that was intended to be the Family Organizer account. Unfortunately, because the email account was newly created, I did not sign in to Outlook or any other Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T10:12:46.5633333+00:00
Krishna 0 Reputation points
answered 2026-09-15T23:02:06.4733333+00:00
Haytham-C 5,540 Reputation points Microsoft External Staff Moderator
2 answers

Activating account after confirmation of payment

I have tried reactivating my account several times. I have just been able to open my account information and changed the credit card information and subscribed. Microsoft accepted my payment, but I cannot open the apps.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-15T22:24:09.6733333+00:00
Anthony McClellan 0 Reputation points
answered 2026-09-15T22:59:18.69+00:00
Estrella721 46,025 Reputation points Independent Advisor
2 answers

Microsoft Rewards are not giving good gift cards to redeem

Hello everyone, If anyone from the Microsoft Rewards Team is seeing this, please give us some good gift cards that we can use to redeem. I have enough number of points to redeem. But, in the redeem section I only have one gift card which is called…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,381 questions
asked 2026-09-15T10:22:06.84+00:00
Asif Pathan 0 Reputation points
answered 2026-09-15T22:59:06.7533333+00:00
Haytham-C 5,540 Reputation points Microsoft External Staff Moderator
2 answers

howto export a video from a power point

howto export a video from a powepoint and every time when you try to export it windows security connect to docs.live.net keeps coming up

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-15T22:15:09.6633333+00:00
Lucy Wolfenden 0 Reputation points
answered 2026-09-15T22:58:46.2466667+00:00
Manoel Barros 21,910 Reputation points Independent Advisor
2 answers

Recuperar E-mail

Prezados, estou tentando realizar o acesso a minha conta da Microsoft após ter formatado meu celular, mas a senha inserida estava errada. Ao tentar resetar a senha, o e-mail solicitado para obter o código é o mesmo que estou recuperando, o que não faz…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T12:14:06.6266667+00:00
Leandro Ventura 0 Reputation points
answered 2026-09-15T22:54:58.19+00:00
Haytham-C 5,540 Reputation points Microsoft External Staff Moderator