Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
0 answers
Communication Services: Request for Email Quota Increase — Transactional Invoicing Emails
Problem description I am requesting an increase in the email sending quota for my Azure Communication Services resource to support production workloads. The current setup involves a custom domain used for transactional invoicing emails, with a need to…
Azure Communication Services
asked
2026-09-15T07:28:22.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 25%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Pierre Sevrain (CELAD)
0
Reputation points
commented
2026-09-17T13:21:41.0966667+00:00
Pierre Sevrain (CELAD)
0
Reputation points
0 answers
Secure email
We are a Canadian healthcare application evaluating Azure Communication Services Email for delivery of patient-generated health information. Our ACS resource would use Data Location = Canada. The application would generate a password-protected PDF…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-04T13:10:38.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 69%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Nicole Welsh
0
Reputation points
commented
2026-09-17T11:40:01.1533333+00:00
Nicole Welsh
0
Reputation points
0 answers
Communication Service: Escalation of 10DLC Eligibility Flag Issue — Requesting Update on Status and Resolution
Problem description I am following up on a previous support case regarding the 10DLC eligibility flag for my Azure Communication Services subscription. The portal displays the message: "Your subscription is not eligible for Brand and Campaign…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-15T21:49:45.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 10%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER4%3C/text%3E%3C/svg%3E)
Ramsey-4948
5
Reputation points
commented
2026-09-17T02:28:26.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 41%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAI%3C/text%3E%3C/svg%3E)
Arbaaz Iqbal
0
Reputation points
0 answers
Subscription not eligible for 10DLC Brand and Campaign registration - axp-communication-prod
Attempting to register a Brand for 10DLC SMS on Azure Communication Services resource axp-communication-prod (subscription AXP AI Consulting, ab3e6d2b-06ed-43f4-a2d1-964da5c9c887) in the Portal's Regulatory Documents wizard. I get "Your subscription…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-16T04:49:10.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 64%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Habib Khan
0
Reputation points
1 answer
how do i find FTP Credentials
How do i find FTP Credentials. I'm in the process of moving from Azure to Godaddy. I need to provide FTP Credentials.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-08T22:29:42.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 48%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jalpa Patel
0
Reputation points
answered
2026-09-15T23:49:48.4766667+00:00
Divyesh Govaerdhanan
11,805
Reputation points MVP
Volunteer Moderator
0 answers
Communication Services: Unable to Purchase Phone Numbers — Get Option Grayed Out Despite Account Limit of 5
Problem description I am trying to acquire a phone number in Azure Communication Services through the Azure portal, but the '+Get' option is grayed out and unclickable. Additionally, the 'Port' option is disabled. My account shows a limit of 5 phone…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-15T13:30:05.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 45%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV4%3C/text%3E%3C/svg%3E)
Vellogy-4288
0
Reputation points
commented
2026-09-15T15:54:17.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aditya N
3,890
Reputation points Microsoft External Staff
Moderator
2 answers
No data in Azure Communication Metrics (All email related metrics)
Hi All, I have email communication enabled for our ACS. Its working perfectly fine and delivering emails. But when I checked the metrics section there is no activity whatsoever. A few days back, we were getting metrics but today strangely there is…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-08T17:50:28.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 28.000000000000004%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Hussain Dheeravath
0
Reputation points
commented
2026-09-15T12:58:12.8033333+00:00
Hussain Dheeravath
0
Reputation points
1 answer
Communication Services: Issues with Azure Communication Services Email in Canada — Clarification on Data Residency and Processing
Problem descriptionI am evaluating Azure Communication Services (ACS) Email for a Canadian healthcare application and require clarification regarding Canadian data residency and transient processing before determining whether the service is appropriate…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-10T07:08:06.41+00:00
Nicole Welsh
0
Reputation points
commented
2026-09-15T09:57:37.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 7.000000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Saritha Bandaru
665
Reputation points Microsoft External Staff
Moderator
1 answer
10DLC Brand/Campaign registration - subscription not eligible despite Microsoft Customer Agreement + US billing
I'm trying to complete 10DLC Brand and Campaign registration for a Local US number through Regulatory Documents, using the correct flow (Country: United States, Phone number type: Local, Application type: Brand). The portal returns 'Your subscription is…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-03T20:50:13.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 80%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nicholas Bieghler
0
Reputation points
edited a comment
2026-09-15T06:45:51.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 47%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Santhi Siruvuri
0
Reputation points Microsoft External Staff
Moderator
3 answers
Communication Services: Need to acquire additional phone lines beyond default limit — How to request more?
Problem description I have an Azure Communication Services resource with five existing phone numbers and want to purchase five more. I'm unsure how to request additional numbers beyond the default quota of five per resource. No error messages or logs are…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-05T07:46:52.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 87%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Fahd Mujtaba
0
Reputation points
edited an answer
2026-09-15T05:25:56.79+00:00
Saritha Bandaru
665
Reputation points Microsoft External Staff
Moderator
1 answer
ACS Teams interop meeting chat suddenly returns 403 Forbidden on all chat sends (calls work) - started ~Aug 24, 2026
Since approximately Aug 24, 2026, every Azure Communication Services (anonymous interop) user joining Microsoft Teams meetings in our tenant gets 403 Forbidden on all meeting chat operations, while calling/roster/screen-share work normally. This broke…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-08-31T16:58:01.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Khalid Hasan
0
Reputation points
commented
2026-09-14T11:39:10.29+00:00
Khalid Hasan
0
Reputation points
1 answer
Microsoft has no Response to my Request for Adding an Australia Phone Number for ACS
My company's app is using ACS for sending SMS of OTP login verification. Since 1st of July, Microsoft requested user to add a local phone number for using in a country. That means our non-Australia phone number cannot be used. We submitted 2 TN tickets…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-07T15:49:41.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 63%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
WorkingBear
0
Reputation points
commented
2026-09-14T11:20:39.6466667+00:00
WorkingBear
0
Reputation points
1 answer
Azure Communication Services (ACS) Telephony Strategy for Brazil
Hello Team, We are evaluating Azure Communication Services (ACS) telephony integration with Dynamics 365 Contact Center for customer operations in Brazil. From the ACS Brazil phone number availability documentation, it appears that Brazil number…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-10T08:53:48.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 87%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Manish Kumar
0
Reputation points
answered
2026-09-13T17:44:56.9366667+00:00
Allan Solomon Mejia
8,585
Reputation points
2 answers
is It possible to increase the Attachment size of e-mails sent using Email Communication Service?
Recently we started to send e-mails using Communication Service, but our solution require use to send Pdf files and images into the e-mail attachment, and some of those e-mails will be bigger than 10mb, so I'm wonder; Is it possible to increase this…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-11T12:57:32.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 91%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Victor Kaike
0
Reputation points
commented
2026-09-12T22:47:58.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
SHOUMIK CHAKRAVARTY
660
Reputation points
1 answer
Azure Communication Services Call Automation outbound PSTN call blocked with 403 / 510403 "marked as spam"
I am testing outbound PSTN calling using Azure Communication Services Call Automation with an ACS trial toll-free phone number. The outbound call previously worked to the same verified recipient, although the recipient's carrier displayed the incoming…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-12T11:24:24.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 77%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECU%3C/text%3E%3C/svg%3E)
Chandra User
0
Reputation points
answered
2026-09-12T19:34:27.5466667+00:00
Allan Solomon Mejia
8,585
Reputation points
1 answer
ACS Email: DKIM signature does not cover List-Unsubscribe / List-Unsubscribe-Post, so RFC 8058 one-click unsubscribe is never eligible
We send marketing newsletters through Azure Communication Services Email (SMTP relay smtp.azurecomm.net:587, customer-managed domain; Domain, SPF, DKIM and DKIM2 all Verified; DMARC p=reject). Each message carries the RFC 8058 headers: List-Unsubscribe:…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-07T19:38:24.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Hugo Lorenzo Mato
5
Reputation points
commented
2026-09-12T11:15:19.8933333+00:00
Hugo Lorenzo Mato
5
Reputation points
1 answer
Azure Communication Services Alphanumeric Sender ID is disabled for Sweden on an active Azure Plan
We need one-way SMS from Azure Communication Services to Swedish recipients using a dynamic alphanumeric sender ID such as Tandvy or a clinic name. We do not want to acquire or display a phone number, and we do not need inbound SMS. Microsoft's Sweden…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-04T19:44:31.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 61%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Hossein Shokri Ghadikolaei
0
Reputation points
commented
2026-09-12T10:00:53.2966667+00:00
Santhi Siruvuri
0
Reputation points Microsoft External Staff
Moderator
1 answer
Azure communication Service-OTP based
Dear Team, I have a new requirement from one of my customers, the have their own mobile number, now they want to sent the OTP to that mobile number for their own custom build application. When a user wants to login/modify or do some change i the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-11T11:55:41.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 52%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rakesh
0
Reputation points
edited an answer
2026-09-12T02:36:07.72+00:00
Allan Solomon Mejia
8,585
Reputation points
0 answers
Unable to cancel and resubmit ACS Toll-Free Verification applications with corrected website URLs
Azure Support asked us to resubmit our rejected ACS Toll-Free Verification applications. The original applications were rejected on August 24, 2026 for the following reasons: <PII removed> However, while resubmitting, we mistakenly submitted the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-09-11T16:07:03.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 22%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
ContinuoCare
0
Reputation points
edited the question
2026-09-11T18:16:22.13+00:00
Aditya N
3,890
Reputation points Microsoft External Staff
Moderator
3 answers
How to Register CNAM (Caller Name) for an ACS Phone Number
Hello, We have a phone number provisioned through Azure Communication Services and would like to register CNAM (Caller Name Delivery) so our company name displays on outbound caller ID instead of just the number. Could someone please guide us on: The…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,798 questions
asked
2026-08-03T10:23:50.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 89%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Deidad Benincasa
0
Reputation points
answered
2026-09-10T05:44:50.29+00:00
Deidad Benincasa
0
Reputation points