Unable to cancel and resubmit ACS Toll-Free Verification applications with corrected website URLs

Azure Support asked us to resubmit our rejected ACS Toll-Free Verification applications.

The original applications were rejected on August 24, 2026 for the following reasons:

<PII removed>

However, while resubmitting, we mistakenly submitted the applications again with the old/stale website links. The applications are now submitted and cannot be edited.

The Azure portal instructs us to cancel them by emailing acstnrequest@microsoft.com, but that address does not exist; the email bounces with “acstnrequest wasn’t found at microsoft.com.”

How can we cancel or reopen these applications so we can resubmit them with the correct active production URLs?

Applications:

<PII removed>

Correct URLs:

• https://app.continuocare.com/
• https://app.continuocare.com/sms-privacy
• https://app.continuocare.com/sms-terms

Please help us out here :)