Communication Service: Escalation of 10DLC Eligibility Flag Issue — Requesting Update on Status and Resolution

Problem description

I am following up on a previous support case regarding the 10DLC eligibility flag for my Azure Communication Services subscription. The portal displays the message: "Your subscription is not eligible for Brand and Campaign registration," despite my subscription meeting all documented eligibility requirements. I want to know the current status of the escalation to have the internal eligibility flag toggled, as it is essential for my upcoming production launch scheduled for September 21, 2026.

Environment

Azure Communication Services resource in East US 2, United States, part of the Azure global/public cloud environment.

What I've already tried

I reviewed the documented eligibility requirements and believed my subscription met them. In a prior support case, Microsoft support identified a synchronization gap in the eligibility system and committed to an escalation, but I have not received an update on its completion. No additional troubleshooting steps or configuration changes have been attempted or documented for this follow-up.

Current status

I am seeking an update on the escalation process for the eligibility flag, including an expected completion date, as the issue persists and impacts my deployment timeline.