Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
Communication Services: Unable to Purchase Phone Numbers — Get Option Grayed Out Despite Account Limit of 5
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Vellogy-4288
0
Reputation points
Problem description
I am trying to acquire a phone number in Azure Communication Services through the Azure portal, but the '+Get' option is grayed out and unclickable. Additionally, the 'Port' option is disabled. My account shows a limit of 5 phone numbers, and I expected to be able to purchase a number using startup fund credits, but I am unable to do so.
Environment
Azure Communication Services in Azure, Phone number acquisition flow in the Azure portal, Region not specified in the case information
What I've already tried
I have not tried anything yet.
Current status
I am seeking assistance to understand why the '+Get' option is disabled despite my account limit and how to enable the phone number purchasing process.
Azure Communication Services
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aditya N 3,890 Reputation points Microsoft External Staff Moderator2026-09-15T15:54:17.89+00:00 Hello @Vellogy-4288
Thank you for reaching out Microsoft Q&A. We're looking into your query, we'll get back to you shortly.
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