product key

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Hello Shailesh Bhat

The error TokenNotFound indicates that Microsoft’s redemption service does not recognize the product key.

Since the laptop was purchased in the United States and is now being used in India, the key may also be restricted to the country or region where it was purchased.

Please first clarify:

• Was Microsoft 365 included with the laptop, or was the key purchased separately?
• Who provided the product key: the laptop manufacturer, the retailer, Microsoft, or another seller?
• What exact Microsoft 365 or Office product is shown on the receipt or key card?

If Microsoft 365 was included with the laptop, open Word or Excel and sign in using the Microsoft account that was used during the laptop’s initial Office setup. Some purchases use a digital license associated with the account rather than requiring the key to be entered again.

If this is a new, unused retail key, try redeeming it at Microsoft 365 setup. If the same error continues, contact the original seller and ask the seller to verify that the key is genuine, unused, and valid for activation in India.

I hope this helps identify whether the problem is related to the key’s source, product type, or regional eligibility.

Feel free reply back to this post if you need further assistance, I'll be happy to help