2,340 questions
1 answer
Surface app not showing all options
Recently, I found that the Surface app fails to load all options related to my Surface Pro 11. Most importantly, the Battery & charging option. This issue can be temporarily fixed by resetting or reinstalling the app, but the options vanish again…
Surface | Surface Pro | Performance and maintenance
asked 2026-07-03T02:50:45.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 20%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
enlang cao
0
Reputation points
answered 2026-07-03T09:14:31.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
6,340
Reputation points Microsoft External Staff
Moderator
2 answers
My Surface Pro 11 will not turn on unless I plug it in
My Surface Pro 11 will not turn on even with a full battery unless I have it plugged in. Can this be resolved?
Surface | Surface Pro | Power and battery
2,476 questions
asked 2026-07-01T17:55:42.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Janiella Shirley
0
Reputation points
commented 2026-07-03T07:34:43.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,240
Reputation points Microsoft External Staff
Moderator
2 answers
can't open snipping tool
I just got a new surface pro 13 in 12th edition. After opening it and getting started, I found that I can't open Snipping Tool or Microsoft Store. Also jpeg and png files won't open.
Surface | Surface Pro | Install and update
3,386 questions
asked 2026-07-01T12:13:31.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 75%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Julie Carney
0
Reputation points
commented 2026-07-03T07:33:34.4833333+00:00
Clary-N
12,240
Reputation points Microsoft External Staff
Moderator
8 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
268 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
170
Reputation points
commented 2026-07-03T06:13:02.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 48%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
dolly arya
0
Reputation points
1 answer
Half my screen is half black on the right side
I have a windows laptop studio 2 and half the screen turns black at random times. restarting my computer fixes it temporarily but i want a permanent fix please help :) i sense the issue is a hardware one...unless im wrong
Surface | Surface Laptop | Display and screen
1,218 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 76%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
how do I find the year I purchased my surface pro 4?
I need to find the date I purchased my surface pro 4
Surface | Surface Pro | Performance and maintenance
2,340 questions
asked 2026-06-29T14:19:33.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Peter Krasnow
0
Reputation points
commented 2026-07-03T01:50:29.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
surface laptop
I just need to enable voice search and this pc is sending me around in circles
Surface | Surface Laptop | Sound and camera
268 questions
asked 2026-07-02T23:19:41.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 96%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWH%3C/text%3E%3C/svg%3E)
Wayne Hostilo
0
Reputation points
answered 2026-07-03T00:32:02.9733333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
error 0x80004003
when trying to start video camera on surface 7 pro i get error 0x80004003
Surface | Surface Pro | Sound and camera
708 questions
asked 2026-07-02T16:26:29.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 83%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Joseph Finis Munson JR
0
Reputation points
answered 2026-07-03T00:14:37.05+00:00
Clary-N
12,240
Reputation points Microsoft External Staff
Moderator
2 answers
How can I reset my surface RT?
I have an old surface RT. I have forgotten the password and would like to factory reset the device, however resetting the password from another device doesn’t work (I reset the password and then enter the new password which results in me being prompted…
Surface | Surface Laptop | Install and update
881 questions
asked 2025-11-03T14:28:03.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 94%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
snoop dogg
0
Reputation points
commented 2026-07-02T14:07:46.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 65%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dawn
0
Reputation points
2 answers
Microsoft Model 1866 do not install Fortect- Bitlocker blocks Surface Laptop
I Installed Fortect and when restarting, Microsoft 1866 Surface Laptop asked for Bitlocker Key which I obtained and entered docens of times and always appeared: THE DEVICE HAD A PROBLEM AND COULD NOT BE REPAIRED Tried everything for two days without…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-30T01:56:26.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 78%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sergio Nuno ARRAYAN-Robinson Helicopter in Chile
0
Reputation points
commented 2026-07-02T13:56:42.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
23,020
Reputation points Microsoft External Staff
Moderator
2 answers
how to recover PIN for Surface 3 GO
I’m looking for help because I no longer remember my PIN, and facial recognition is not working. The recovery instructions I’ve seen in various videos say that after startup there should be an option to reset or recover the PIN. However, that option…
Surface | Surface Go | Safety and security
96 questions
asked 2026-07-02T01:24:24.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 24%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alberto Casadei
0
Reputation points
edited an answer 2026-07-02T09:35:17.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
2 answers
please connect my earpod to my surface pro 6
hope you solve it. earpod cannot connect to surface. I already filed a claim plese see I will not repeat myself. claim # <removed>
Surface | Surface Pro | Performance and maintenance
2,340 questions
asked 2026-06-30T00:00:25.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Raul Garcia
0
Reputation points
commented 2026-07-02T09:29:32.19+00:00
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
2 answers
My volume is not going up or down, stays mute and Accidently deleted senary audio.
I really don't know why I did this, but my computer stays on mute (when i turn the volume up or down with the F3 and F4 keys, it doesn't work.) and I tried to follow a tutorial on how to fix it, and I accidentally deleted Senary Audio. I don't know if…
Surface | Surface Laptop | Sound and camera
268 questions
asked 2026-06-29T10:14:42.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 68%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Lola Davis
0
Reputation points
commented 2026-07-02T06:58:32.6566667+00:00
Clary-N
12,240
Reputation points Microsoft External Staff
Moderator
2 answers
bluetooth mouse not connected
bluetooth mouse not connecting and I'm not able to use my surface arc mouse
Surface | Accessories | Surface mice and keyboards
683 questions
asked 2026-06-30T15:47:49.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Mwangi, Rae
0
Reputation points
commented 2026-07-02T06:57:29.3866667+00:00
Clary-N
12,240
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 10 for Business: Does it support 1920 × 1280 resolution?
Hi, I have a technical question about the built-in display on the Surface Pro 10 for Business. I understand that the native resolution of the device is 2880 × 1920 with a 3:2 aspect ratio. However, I would like to know whether 1920 × 1280 is available…
Surface | Surface Pro | Display and screen
3,587 questions
asked 2026-07-01T23:56:44.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 3%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Taeil Kim
0
Reputation points
answered 2026-07-02T01:12:48.83+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Surface 7 Laptop no touchscreen on external monitor
Hi all I've got a Uperfect external monitor and the touchscreen on the monitor does not work. I checked my device manager and I cannot find the intel or HID-compliant touch screen driver. Can anyone help please, thanks
Surface | Surface Laptop | Display and screen
1,218 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 19%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
2 answers
Issues with fresh reinstall of Windows on Surface Pro X
I have a Surface Pro X which I have been using for several years. The hard drive has become kludged up so I decided to do a clean reinstall Windows 11 Pro and set it up afresh. After a few false starts with the ISO, I managed to produce a bootable USB…
Surface | Surface Pro | Install and update
3,386 questions
asked 2026-06-26T15:41:54.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Silverleaf
0
Reputation points
commented 2026-07-01T12:01:42.9566667+00:00
Michael Silverleaf
0
Reputation points
1 answer
Surface laptop go 1 gen heating up issue
Hello, I recently purchased the 1st generation of Surface Laptop as a refurbished product and I think this product has quite a lot of heat Even a little bit makes a lot of heat and loud fan noise When I looked it up on Google, I think there are a lot of…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-30T02:01:57.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 84%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Hwanwoong Cho
0
Reputation points
commented 2026-07-01T08:51:03.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,790
Reputation points Microsoft External Staff
Moderator
2 answers
Can someone help me with Drivers for USB?
Hi, I have a brand new Surface and no matter what I do I can not update drivers for my USB nor download any CH340 or FTDI files and I can not connect to anything. I am just getting errors or Preload install failed or windows can find files etc. What the…
Surface | Surface Pro | USB-C
337 questions
asked 2026-06-20T16:16:00.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 34%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Todd Schwenk
5
Reputation points
commented 2026-07-01T06:51:58.3533333+00:00
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
2 answers
New type cover for surface go 2 not working - what now?
Purchased a new type cover for a surface go 2. The new cover is not connecting to the surface and does not work at all.
Surface | Surface Go | Performance and maintenance
289 questions
asked 2026-06-30T20:21:55.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 87%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Chuck Stead
0
Reputation points
answered 2026-07-01T04:28:39.9933333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator