714 questions
2 answers
Windows Camera App crashes immediately with MFCORE.dll 0xc0000005, but webcam works everywhere else
When I open the Windows Camera App, I get three error codes, one after the other: first, 0xA00F429E <PageOpenFailed> 0x8007007F appears... then, after a few seconds, it changes to 0xA00F429F <WindowShowFailed> 0x8007007F... then,…
Surface | Surface Pro | Sound and camera
asked 2026-07-09T22:54:39.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 51%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQQ%3C/text%3E%3C/svg%3E)
Qusro Qader
5
Reputation points
commented 2026-09-04T08:11:59.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,375
Reputation points Microsoft External Staff
Moderator
4 answers
One of the answers was accepted by the question author.
Camera App stopped working at version 2026.2605.7.0 on Windows 10 Surface Book 2
At some stage in the last couple of weeks the camera app was updated to version 2026.2605.7.0 It worked perfectly well until then. The camera still works with Teams and testing it in Edge Browser at https://webcammictest.com/ Therefore, it seems logical…
Surface | Surface Book | Sound and camera
139 questions
asked 2026-07-21T13:40:44.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 36%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dave Nottingham
121
Reputation points
edited a comment 2026-09-04T08:07:53.0766667+00:00
Clary-N
15,375
Reputation points Microsoft External Staff
Moderator
1 answer
Charging port and USB port not working
Hello, i want case log my surface laptop go charging port and usb port not working
Surface | Surface Go | USB-C
26 questions
asked 2026-09-04T07:49:52.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 33%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Vikas vishwasrao
0
Reputation points
answered 2026-09-04T08:07:47.11+00:00
Vikas vishwasrao
0
Reputation points
2 answers
Why is my Surface Pro 9 battery draining drastically despite excellent health?
I purchased a Surface Pro 9 roughly 2 years ago and have had trouble with the battery falling at drastic rates. I have reset the device multiple times and sent the device in for service checks twice with Microsoft but both times they have said there is…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-09-04T03:07:46.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 23%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Ethan Wheeler
0
Reputation points
answered 2026-09-04T07:33:50.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,225
Reputation points Microsoft External Staff
Moderator
1 answer
Flex Keyboard cannot connect and charge. ai cannot help me. I need to talk to human.
I want to talk to a human. ai cannot help me. ai cannot help me. I need to talk to human.
Surface | Accessories | Surface mice and keyboards
706 questions
asked 2026-09-04T04:31:52.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 61%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rebecca
0
Reputation points
answered 2026-09-04T04:32:02.56+00:00
AI answer
0 answers
Flex Keyboard repairing cost and warranty period
I tried but it says I need to pay HKD2732 to replace a new one. Why needs to replace? Can't you check and repair at a lower cost? Also, what is the normal warranty period?
Surface | Accessories | Surface mice and keyboards
706 questions
2 answers
Flex Keyboard completely stopped connecting/charging
my boss Flex Keyboard was purchased in March 2025 and has now completely stopped connecting/charging despite cleaning the contacts and restarting the Surface, the AI advise me to call 3002 3256 and ask them to open a warranty/service case for the Surface…
Surface | Accessories | Surface mice and keyboards
706 questions
2 answers
Screen Dims drastically on Surface Pro 7+. Unable to view icons or writing.
Screen Dims down to a point of being unable to view contents on screen. Is there a Keyboard Short cut that will allow for the screen to return to a viewable state.
Surface | Surface Pro | Display and screen
3,605 questions
asked 2026-09-03T16:33:50.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
McPhie, Curtis
0
Reputation points
answered 2026-09-04T00:48:18.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
What is the surface pro return policy
I purchased a new Surface Pro with the snapdragon processor. This new unit will not work with our Cisco Anyconnect VPN solutions. What is the return policy for this Surface Pro?
Surface | Surface Pro | Safety and security
743 questions
asked 2026-09-03T18:31:28.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Nicholas Choate
0
Reputation points
answered 2026-09-03T18:43:47.9866667+00:00
Bence Weiszmann
1,395
Reputation points
1 answer
Microsoft lost my Surface Pro
I bought a brand new surface pro and as soon as I did an update, it wouldn't turn back on. I followed Microsoft's instructions to send it back and UPS confirmed it was delivered the next day (Aug 11), but the service portal said it never arrived. Since…
Surface | Other
1,463 questions
asked 2026-09-02T21:11:02.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
20
Reputation points
commented 2026-09-03T16:22:11.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 53%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jovanka Houska
0
Reputation points
3 answers
how to fix tip of pen
the tip of my pen isn't working, but the back it. what do i do
Surface | Surface Pro | Performance and maintenance
2,360 questions
asked 2026-09-03T04:17:03.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 73%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
Olive Grimmer
0
Reputation points
edited a comment 2026-09-03T13:32:51.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
9,235
Reputation points Microsoft External Staff
Moderator
2 answers
dumb lightspeed filter agent
This "lightspeed filter agent " is soooooo dumb. like bro what is this it wouldn't let me play neal.fun😭 im so tired of ohh lighitspeep filter agent active.
Surface | Surface Earbuds | Touch and gestures
21 questions
asked 2026-09-03T02:37:56.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
NSAIR, RAMZY
0
Reputation points
answered 2026-09-03T09:29:34.8333333+00:00
Vikki-T
9,235
Reputation points Microsoft External Staff
Moderator
3 answers
My surface account is locked, I can't use face ID, My PIN does not work.
It does not give me the option to reset my PIN in the log in screen. I thought someone hacked into it. I send a request to lock my device off, and received a confirmation email. When I click on "more actions" button, trying to unlock it. A…
Surface | Surface Studio | Safety and security
17 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 14.000000000000002%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXW%3C/text%3E%3C/svg%3E)
1 answer
Surface Pro Stuck on "Please wait while we set up your device"
I bought a brand new surface pro from Best Buy and I am trying to set it up. It is asking for my microsoft work or school account. I log into it with my email and passkey. The screen then goes to Please wait while we setup your device. I tried…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-09-02T22:25:59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 20%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Brian O
0
Reputation points
answered 2026-09-03T00:03:07.1033333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
My surface 7 has an issue with the repair
I have an issue with my surface 7 repair and there doesnt no way to contact a person to resolve,any ideas?
Surface | Surface Laptop | Install and update
892 questions
asked 2026-09-02T17:41:20.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 8%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Richard Gould
0
Reputation points
answered 2026-09-02T18:40:46.67+00:00
Richard Gould
0
Reputation points
1 answer
Kindle access issues
I recently bought a Windows 11 Surface Pro after receiving a message that it would no longer support the Kindle app as of June 30, 2026. I'm working on my master's and use it for my texts. Now I cannot access Kindle from my new Surface Pro. I checked for…
Surface | Other
1,463 questions
asked 2026-07-03T18:19:10.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KAM
0
Reputation points
commented 2026-09-02T17:25:14.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 78%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Gregg Bowling
0
Reputation points
3 answers
Flex Keyboard 13-inch Surface Pro with Slim Pen doesn't connect with computer
My Flex Keyboard 13-inch Surface Pro with Slim Pen doesn't connect with computer and I've been waiting for support online for more than 12h, it's a nightmare. I tried to register my this keyboard in order to request assistance but the option of keyboard…
Surface | Surface Pro | Performance and maintenance
2,360 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 84%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
Distorted colors on my Surface Laptop 11 after using Surface Dock 2
Building off a prior thread from 3/15/2025 on this same issue, but no solutions posted in that thread. The screen of my new Surface Laptop 11 has been experiencing color distortion issues for the past month. The colors appear altered on the laptop…
Surface | Surface Pro | Display and screen
3,605 questions
asked 2025-11-18T18:28:58.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 28.999999999999996%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
0
Reputation points
answered 2026-09-02T04:06:52.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 37%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Guido Bigontina
0
Reputation points
1 answer
MS Account has incorrect BitLocker Recovery Key for my computer
My SurfacePro3 is at the BitLocker recovery screen. NOTE: I have only one computer, this Surface, since 2014. Fixes tried: signed into my Microsoft account, but the recovery key stored does not match / is not accepted for the Recovery Key ID shown…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-09-01T21:00:38.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Donna Howes
0
Reputation points
answered 2026-09-02T03:48:07.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
10,280
Reputation points Microsoft External Staff
Moderator
3 answers
How to fix MS Surface over heating and freezing very often?
It has been the 5th time just now that my new MS Surface stopped suddenly and is hung until we need to manually switch off the tablet because it freezes. Every time, the MS Surface is very hot and we suspect that the overheating could be the cause of the…
Surface | Surface Pro | Performance and maintenance
2,360 questions
asked 2025-11-14T06:58:37.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 28.999999999999996%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
RAMANATHAN Arunachalam
0
Reputation points
answered 2026-09-02T03:37:55.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 93%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
dan paczynski
0
Reputation points