743 questions
743 questions with Surface | Surface Pro | Safety and security tags
1 answer
What is the surface pro return policy
I purchased a new Surface Pro with the snapdragon processor. This new unit will not work with our Cisco Anyconnect VPN solutions. What is the return policy for this Surface Pro?
Surface | Surface Pro | Safety and security
asked 2026-09-03T18:31:28.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Nicholas Choate
0
Reputation points
answered 2026-09-03T18:43:47.9866667+00:00
Bence Weiszmann
1,395
Reputation points
2 answers
Virus on Surface Pro
My surface pro 7 says it's infected with a trojan virus and shows Microsoft. I can't get rid of it. Closed screen and it's still there
Surface | Surface Pro | Safety and security
743 questions
asked 2026-08-17T20:24:30.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Gail Harrell
0
Reputation points
answered 2026-08-18T00:10:01.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
Enter the system password
Surface UEFI stetting have been protected by a system password. I had bought this surface pro off an auction site and need system password to continue. How do I get this password? *surface pro
Surface | Surface Pro | Safety and security
743 questions
asked 2026-08-04T22:53:22.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 5%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Christopher Nicholson
0
Reputation points
commented 2026-08-05T00:50:42.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 87%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
John Rountree
0
Reputation points
3 answers
Forgot login pin
I forgot my login pin for surface, what can i do? usually i will use passkey
Surface | Surface Pro | Safety and security
743 questions
asked 2026-07-30T08:23:07.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
WININE WONG
0
Reputation points
answered 2026-07-30T12:29:41.2866667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
Is Surface Pro subject to the EAR?
For Surface Pro tablets we buy in China, can we assume they are not subject to the EAR?
Surface | Surface Pro | Safety and security
743 questions
asked 2026-07-20T20:28:17.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 17%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZI%3C/text%3E%3C/svg%3E)
Zhang, Iris
0
Reputation points
answered 2026-07-20T23:52:11.5433333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Surface Pro 3 missing PK-signed key Exchange Key
I have a Surface Pro 3 that is booting under TPM 2.0 and Secure Boot. I saw this alert in Event Viewer event id 1803: A PK-signed Key Exchange Key (KEK) cannot be found for this device. Check with the device manufacturer for proper key provisioning. This…
Surface | Surface Pro | Safety and security
743 questions
asked 2026-07-11T21:26:09.6233333+00:00
Gordon Currie
21
Reputation points
commented 2026-07-18T06:04:42.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Grzegorz Fiszer
0
Reputation points
1 answer
One of the answers was accepted by the question author.
2023 Secure Boot certificates update for Surface Pro X LTE SQ2
My Surface Pro X LTE with SQ2 processor has not updated to the 2023 secure boot certificate and is showing errors in the Windows Security app. My device is up to date with the latest updates. I have tried to install the 2023 security certificate manually…
Surface | Surface Pro | Safety and security
743 questions
asked 2026-07-10T14:31:45.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 69%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jeremy Bentley
20
Reputation points
edited a comment 2026-07-16T14:49:42.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
11,910
Reputation points Microsoft External Staff
Moderator
1 answer
forgot admin. password
i forget ufei password on my surface pro-7 so on start upi cant recover windows
Surface | Surface Pro | Safety and security
743 questions
asked 2026-07-09T05:21:50.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 67%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
B-Man Borkert
0
Reputation points
commented 2026-07-10T10:38:34.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,860
Reputation points Microsoft External Staff
Moderator
2 answers
I am locked out of my Surface Pro.
I have tried using my face recognition and it isn't working. My pin isn't working either. It continues to give me the same challenge phrase, when used it ask for pin again and then states that I've tried too many times.
Surface | Surface Pro | Safety and security
743 questions
asked 2026-07-07T02:07:35.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 61%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Beverly Pleasant
0
Reputation points
commented 2026-07-08T11:45:24.5133333+00:00
Lychee-Ng
27,860
Reputation points Microsoft External Staff
Moderator
1 answer
Need to reset my SURFACE PRO 3 BIOS PIN.
How to reset BIOS PIN on my SURFACE PRO3(forgot mu password).
Surface | Surface Pro | Safety and security
743 questions
asked 2026-07-07T22:52:56.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 34%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Shum Joe W. (shumjw)
0
Reputation points
answered 2026-07-08T00:16:13.4266667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 4 UEFI password locked after second‑hand purchase
I recently purchased a Surface Pro 4 running Windows 10 from a previous owner. The device has a UEFI (firmware) password set, which prevents me from accessing BIOS settings or changing boot options. Unfortunately, I do not know the password, and the…
Surface | Surface Pro | Safety and security
743 questions
asked 2026-06-27T11:25:11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 82%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Solomon Amoah Abanga
0
Reputation points
answered 2026-06-27T18:51:59.7633333+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
1 answer
BitLocker Recovery Key
Dear Microsoft Support, I am requesting assistance regarding a BitLocker-protected Surface device that is currently locked and requires a BitLocker Recovery Key to boot. Unfortunately, I do not have access to the recovery key. I have already checked the…
Surface | Surface Pro | Safety and security
743 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 26%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 64%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
2 answers
Locking stolen Surface Pro
Hello, my Surface Pro was stolen. I used the locate my device feature, but it has not updated location since it was stolen. The theft has already been reported to the police. However, when I try to use the lock feature from the MS page, I get a message…
Surface | Surface Pro | Safety and security
743 questions
asked 2026-06-14T21:54:13.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Don S
0
Reputation points
answered 2026-06-15T01:59:11.2033333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
how to fix bitlocker on surface pro
my surface pro is requesting bitlocker and i dont have the recovery key
Surface | Surface Pro | Safety and security
743 questions
asked 2026-06-12T02:31:00.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 20%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Artez Young
0
Reputation points
answered 2026-06-13T04:42:27.7833333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
3 answers
Dangerous bulging battery.
I have a Microsoft Surface Pro with a bulging battery. This may be dangerous and potentially toxic. How will Microsoft aid in disposing of it.
Surface | Surface Pro | Safety and security
743 questions
asked 2026-06-06T15:56:38.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 18%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Richmond Shreve
0
Reputation points
edited an answer 2026-06-12T06:23:39.27+00:00
Lychee-Ng
27,860
Reputation points Microsoft External Staff
Moderator
2 answers
Sold my laptop and reset but now the buyer is asking for password
Sold my laptop and reset it before shipping but now the buyer is asking for password to reset laptop. I don't want to provide my password, is there a way to remote clean the laptop?
Surface | Surface Pro | Safety and security
743 questions
asked 2026-06-04T20:37:23.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 21%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dorian Popescu
0
Reputation points
commented 2026-06-05T00:24:34.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.8K
Reputation points
Independent Advisor
1 answer
i have successfully changed my old windows account over to my new email, however am unable to remember, or figure out how to change, the password and pin to my old microsoft surface pro
about a month ago i put in a request to change my email over for my old microsoft account, it finally processed, and now im trying to log into an old device but dont remember the PIN, the info on this device is important and i dont wnna reset the device,…
Surface | Surface Pro | Safety and security
743 questions
asked 2026-05-26T21:46:21.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 57.99999999999999%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
reece bayernic
0
Reputation points
answered 2026-05-27T02:36:33.26+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
I need to change administrator on my device
I bought a surface device and someone else signed in as administrator and I can't use device now without their login, need to change administrator, PLEASE HELP
Surface | Surface Pro | Safety and security
743 questions
asked 2026-05-21T19:59:24.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 27%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Debbie Dios
0
Reputation points
commented 2026-05-23T07:01:21.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,375
Reputation points Microsoft External Staff
Moderator
2 answers
bitblocker for older surface
Dear management i tried to find a bitblocker for my older Surface Pro patop bought in 2015 but i can not retieve it in my Microsoft account Please help me so i still can use my old Surface as a tablet Regards Otto Kloosterman -
Surface | Surface Pro | Safety and security
743 questions
asked 2026-05-18T20:02:01.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 34%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOK%3C/text%3E%3C/svg%3E)
otto kloosterman
0
Reputation points
answered 2026-05-19T01:19:03.8533333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface PRO 9 broken UEFI, Secure Boot and No Longer Identifies As Surface Pro
I have a Surface Pro 9 it worked fine for several months and then sometime in January during start up it started to show a red bar with an unlocked padlock during start up. I know this is because Secure Boot isn't turned on. I boot into UEFI and go into…
Surface | Surface Pro | Safety and security
743 questions
asked 2026-05-11T19:48:13.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 97%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
George Vazquez
20
Reputation points
commented 2026-05-12T14:15:44.01+00:00
George Vazquez
20
Reputation points