Virus on Surface Pro

Gail Harrell 0 Reputation points
2026-08-17T20:24:30.15+00:00

My surface pro 7 says it's infected with a trojan virus and shows Microsoft. I can't get rid of it. Closed screen and it's still there

Surface | Surface Pro | Safety and security
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  1. S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
    2026-08-18T00:10:01.3866667+00:00

    This very likely is a fake Microsoft virus warning/scam page, not proof that your Surface Pro 7 has a Trojan. Microsoft specifically warns that scammers use frightening “Trojan detected” screens that look like Windows/Defender and may remain on screen or play sounds.

    Closing the Surface cover does not close the browser, so the page can still be there when you reopen it.

    Do this now — don't click anything on that screen

    Do NOT click “Remove virus,” “Scan,” “Allow,” or any phone number.

    Press Ctrl + Shift + Esc together.

    Task Manager should appear.

    Find Microsoft Edge (or Chrome, if that's what you use).

    Select it → End task.

    If there are several Edge processes, end them all.

    Restart the Surface.

    If Task Manager won't appear:

    Press Ctrl + Alt + Delete

    Choose Task Manager

    End the browser.

    If even that doesn't work, hold the Power button for about 10 seconds until the Surface shuts down, then restart it. Microsoft recommends restarting when a scam page cannot be closed.

    After it restarts

    Don't choose “Restore previous tabs” if Edge asks you to restore them.

    Then open:

    Windows Security → Virus & threat protection → Scan options → Full scan → Scan now

    Microsoft recommends a Full scan if you genuinely suspect malware.

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  2. AI answer

    2026-08-17T20:24:44.7966667+00:00

    This is often a fake virus alert or scam notification, not a Microsoft message. Rogue security software and fake virus alerts are designed to scare users into clicking or paying.

    Try this in order:

    1. Force-close the browser window showing the alert.
      • Press Ctrl + Shift + Esc to open Task Manager.
      • Select Microsoft Edge or the browser showing the message.
      • Select End task.
    2. Remove the site notification permission and clear browser data.
      • In Edge, go to Settings > Cookies and site permissions > Notifications.
      • Remove any unfamiliar sites.
      • Clear cookies and cached files.
    3. Run a full malware check.
      • Open Start > Settings > Update & Security > Windows Security > Virus & threat protection.
      • Under Current threats, select Scan options.
      • Run Windows Defender Offline scan.
      • Save work first, because the PC restarts before the scan begins.
    4. If the same malware keeps returning after restart, use Microsoft Defender Offline again. It scans outside Windows and can catch hidden threats that reinstall malware.
    5. If malware has caused irreversible changes, back up needed files and consider resetting the PC. Restore files from backups created before the infection when possible, because backups stored on the PC during infection might also be affected.

    To reduce the chance of this happening again:

    • Use Microsoft Defender Antivirus or Microsoft Safety Scanner to detect and remove trojans.
    • Avoid opening attachments from unfamiliar senders.
    • Keep Microsoft Edge SmartScreen enabled.
    • Keep Windows updated.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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