What is the surface pro return policy

Nicholas Choate 0 Reputation points
2026-09-03T18:31:28.5066667+00:00

I purchased a new Surface Pro with the snapdragon processor. This new unit will not work with our Cisco Anyconnect VPN solutions. What is the return policy for this Surface Pro?

Surface | Surface Pro | Safety and security
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  1. Bence Weiszmann 1,395 Reputation points
    2026-09-03T18:43:47.9866667+00:00

    Dear @Nicholas Choate

    If you purchased the Surface Pro directly from the Microsoft Store, you can generally return an eligible physical product within 60 days of receiving it, provided it is in like-new condition and returned with the original packaging and included accessories. You can check whether your order is eligible for a return from your Microsoft account under Order History. If you see “Request a return”, you can initiate the return there. If the Surface was purchased from a retailer rather than Microsoft directly, the retailer's return policy would apply instead. https://support.microsoft.com/en-us/accounts-billing/manage/get-an-exchange-or-refund-on-devices-bought-from-microsoft

    Best regards,
    Bence

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