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For a Surface Laptop Go, the USB-C port can be used for charging, and the minimum charger requirement is 39W. If charging through USB-C is failing, use a USB-C PD charger that provides at least the same wattage as the original power supply.
Try these steps:
- Check power and connections
- Try a different power outlet.
- Make sure all cable connections are secure.
- Disconnect accessories that use a lot of power.
- If charging through Surface Connect, check whether the connector LED turns on.
- Force restart the device
- Select Start > Power > Shut down.
- Wait a moment.
- Press and hold the Power button for 20 seconds until the Windows logo appears, disappears, and appears again.
- Troubleshoot the USB-C port
- Unplug the USB-C device.
- Shut down the Surface.
- After 10 seconds, press and hold the Power button for about 20 seconds until the Windows logo appears, disappears, then appears again.
- Plug in the USB-C device again.
- If using a USB-C hub, connect the device directly to the Surface.
- Use the cable that came with the device, because not all USB-C cables support all features.
- Check updates
- Open the Surface app.
- Expand Help & support.
- If updates are available, select Check for updates to open Windows Update and install them.
- If the port is still not responding
- A Microsoft Q&A accepted answer states that the USB-C port on Surface devices is built into the motherboard and is not user-replaceable.
- If Surface app diagnostics were already run and the port still does not respond, the next step is to contact Microsoft Support or an authorized service provider to log a repair or service case.
If there is visible damage to the charging port, power connector, or cable, contact support for service.
- Surface charging requirements and power supplies for Surface Laptop Go
- Troubleshoot problems with USB-C on Surface
- Surface battery won’t charge or Surface won’t run on battery
- Surface Laptop Go 2 features
- How to get service or repair for Surface
- my surface laptops usbc port is faulty, i already ran the diagnostics surface app but the port is still not responding - Microsoft Q&A my surface laptops usbc port is faulty, i already ran the diagnostics surface app but the port is still not responding