3,406 questions
3,406 questions with Surface | Surface Pro | Install and update tags
1 answer
Surface Pro Stuck on "Please wait while we set up your device"
I bought a brand new surface pro from Best Buy and I am trying to set it up. It is asking for my microsoft work or school account. I log into it with my email and passkey. The screen then goes to Please wait while we setup your device. I tried…
Surface | Surface Pro | Install and update
asked 2026-09-02T22:25:59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 20%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Brian O
0
Reputation points
answered 2026-09-03T00:03:07.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
MS Account has incorrect BitLocker Recovery Key for my computer
My SurfacePro3 is at the BitLocker recovery screen. NOTE: I have only one computer, this Surface, since 2014. Fixes tried: signed into my Microsoft account, but the recovery key stored does not match / is not accepted for the Recovery Key ID shown…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-09-01T21:00:38.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Donna Howes
0
Reputation points
answered 2026-09-02T03:48:07.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
10,280
Reputation points Microsoft External Staff
Moderator
3 answers
Unable to connect my wireless mouse
Un able to connect my wireless mouse to MS Surface Pro 7+ Mouse is Logi Silent Touch with a new battery - please advise.
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-09-01T16:45:34.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 53%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jim Lewison
0
Reputation points
answered 2026-09-02T01:34:34.28+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery.
Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery. I've tried loading a Arm64 Windows 11 usb but it's not recognised. When I try and download the Surface Recovery Image, I input my machines serial number it…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-31T17:18:38.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Roy Cullen
0
Reputation points
answered 2026-09-01T00:42:51.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,375
Reputation points Microsoft External Staff
Moderator
1 answer
How to reinstall a Surface Pro
After installing the latest updates my Surface didn't want to boot anymore. I received the logon window, but after entering my pincode I became in al circle. So, it did not boot anymore to Windows. I tried everything. Last solution was to make a USB…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-30T16:02:58.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ivvl
0
Reputation points
edited the question 2026-08-30T16:39:17.48+00:00
Erland Sommarskog
137.1K
Reputation points MVP
Volunteer Moderator
2 answers
Surface 7 won't boot after Windows 11 update
Ran Windows Update and shutdown. Turn on. I see four white squares logo and then it shutsdowns. I tried WinRE, holding down power button when Windows logo appears. But that only made Windows logo flash and then stay around 10 seconds before shutting…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-25T14:44:00.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 51%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Pete Ferreira
5
Reputation points
commented 2026-08-26T12:33:48.68+00:00
Pete Ferreira
5
Reputation points
2 answers
Blue book will not update on surface
Surface with windows 11 will not upate for blue book. Moved from: Windows for home | Windows 11 | Performance and system failures
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-23T16:05:30.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 12%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
CHRISTOPHER MCENTEE
0
Reputation points
commented 2026-08-26T09:25:59.2433333+00:00
Clary-N
15,375
Reputation points Microsoft External Staff
Moderator
2 answers
I am trying to factory reset my surface tablet but it does not work
I have a 4 year old surface the password does not work.
Surface | Surface Pro | Install and update
3,406 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 49%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Surface pro 11
I continue to get Message is “The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click “Ok” to restart the computer, and then restart the installation. “ I restarted the…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-23T23:58:58.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 69%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES7%3C/text%3E%3C/svg%3E)
SteveEberle-7073
0
Reputation points
commented 2026-08-25T08:17:38.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
9,740
Reputation points Microsoft External Staff
Moderator
2 answers
Issues with fresh reinstall of Windows on Surface Pro X
I have a Surface Pro X which I have been using for several years. The hard drive has become kludged up so I decided to do a clean reinstall Windows 11 Pro and set it up afresh. After a few false starts with the ISO, I managed to produce a bootable USB…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-06-26T15:41:54.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Silverleaf
0
Reputation points
commented 2026-08-25T01:53:23.6966667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
3 answers
ms surface 7 business - touchpad after firmware update - not working
Touchpad stops working after ms surface firmware update. Touchpad works in bios fine. but in windows - not. All updates is up to date. no any warnings in device manager. all drivers is up to date.
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-23T11:30:17.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Paulius Buragas
0
Reputation points
commented 2026-08-23T19:11:15.5033333+00:00
Paulius Buragas
0
Reputation points
2 answers
How do I backup computer to a thumb drive
I am having my computer replaced. How do I backup the computer to thumb drive first?
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-14T22:49:02.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 66%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
vikki teeman
0
Reputation points
answered 2026-08-15T00:04:44.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
105.8K
Reputation points MVP
Volunteer Moderator
2 answers
Open Outlook
Purchased new surface pro and excepted invite on family plan, but cannot open outlook.
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-12T03:31:20.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 7.000000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Donnie Meister
0
Reputation points
commented 2026-08-13T12:22:11.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
9,235
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 8 unable to register an external disc reader; no DVD/CD-ROM Drive to update
I'm using a Surface Pro 8, updated to Windows 11. I purchased an external Blu-Ray/DVD reader so I could watch discs on my computer. However, when I plug the external Blu-Ray reader into my computer, it doesn't register at all. It doesn't appear under my…
Surface | Surface Pro | Install and update
3,406 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 3%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
Microsoft Surface Pro 3 computer running W10 Pro bitlocker issue
My Surface Pro 3 running W10 Pro keeps asking for bitlocker recovery key after update 2 days ago. I have manually entered the 48 characters about 20 times already. I spent 2 days following Copilot M365 instructions to try to get it working properly,…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-10T00:45:40.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Break80
0
Reputation points
answered 2026-08-11T23:40:30.5933333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
Is there a way to install the Kindle App on my new Microsoft Surface Pro 12"?
Unfortunately, I am not able to install the Kindle App on my new Microsoft Surface Pro, with the message stating that my device is not compatible. I have contacted Amazon, and they have escalated the request to work with the Snapdragon format. I would…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-08-08T15:03:03.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Barb D
0
Reputation points
answered 2026-08-09T03:20:57.0266667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
What PDF tool to use for signing docs on my Surface Pro as Adobe Acrobat Professional does not work very well with ARM
Hi, I'm using Adobe Acrobat professional for years. Since I replaced my old Surface Pro with the latest Surface Pro with ARM it does not work. I already installed the emulation version of Adobe but it does not give the 100% usage. Any idea how to fix…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-02-01T09:28:12.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 70%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Hille-Paul Schut
20
Reputation points
answered 2026-07-30T17:35:05.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 34%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Cynthia Phinney
0
Reputation points
1 answer
basic user guide
basic user guide for all of the separate functions within the surface
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-07-22T06:24:34.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 17%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
ron napper
0
Reputation points
answered 2026-07-22T11:15:30.0866667+00:00
Marcin Policht
105.8K
Reputation points MVP
Volunteer Moderator
4 answers
One of the answers was accepted by the question author.
How to download software for usb boot windows 11 for microsoft Surface Pro 6
Have Microsoft Surface Pro 6 with Keyboard. Windows 11 Pro will not boot up. Flashes the Windows Logo and goes away to black screen. Wanting to download a recovery USB to restore Surface Pro to original configuration. Where do I go for this download?…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-07-12T20:52:57.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Noel Vaughn
40
Reputation points
commented 2026-07-20T03:42:38.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
12,260
Reputation points Microsoft External Staff
Moderator
2 answers
accessing recovery files for surface that was a test model
I finally convinced my good friend to sell me his platinum Surface Pro 7. While getting familiar with the kickstand, I accidentally let it fall back, causing a small impact. Since then, the drive hasn't worked. I believe this model has a soldered drive,…
Surface | Surface Pro | Install and update
3,406 questions
asked 2026-07-19T06:13:29.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 42%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
joshua hinzman
0
Reputation points
answered 2026-07-20T00:03:40.2433333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator