This solutions nots works...
I deleted portions - format hdd and reinstall windows. now it is working good. hope with upcoming updates it will not stops again.
ms surface 7 business - touchpad after firmware update - not working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Paulius Buragas
0
Reputation points
Touchpad stops working after ms surface firmware update.
Touchpad works in bios fine. but in windows - not.
All updates is up to date. no any warnings in device manager. all drivers is up to date.
Surface | Surface Pro | Install and update
3 answers
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Paulius Buragas 0 Reputation points
2026-08-23T19:09:39.1833333+00:00 This solutions nots works...
I deleted portions - format hdd and reinstall windows. now it is working good. hope with upcoming updates it will not stops again.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator2026-08-23T12:42:55.28+00:00 Shut down completely.
Disconnect all accessories/dock.
Hold the Power button for about 20 seconds.
Release when the Surface logo appears/reappears.
Let Windows boot normally.
Test the touchpad.
Device Manager > "Human Interface Devices" (and check "Mice and other pointing devices"). Find entries like "HID-compliant touch pad" or "Surface Touch Pad Filter Device." Right-click each and choose Uninstall device — do NOT check "delete driver software" yet, just a plain uninstall first. Restart. Windows will reinstall a fresh copy of the same driver,
Go to Microsoft's Download drivers and firmware for Surface pick Surface Laptop 7 (or Pro 7, whichever this is — Business SKU), download the .msi matching your current Windows build, and run it directly. This reinstalls the full Surface System Aggregator / touchpad stack in one go rather than relying on piecemeal Windows Update delivery.
Download and run Surface Diagnostic Toolkit (SDT)
Boot into Safe Mode (Settings > Recovery > Advanced startup, or hold Shift while clicking Restart). If the touchpad works in Safe Mode, a driver conflict or third-party service
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Paulius Buragas 0 Reputation points
2026-08-23T19:11:15.5033333+00:00 This solutions nots works...
I deleted portions - format hdd and reinstall windows. now it is working good. hope with upcoming updates it will not stops again.
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