Is there a way to install the Kindle App on my new Microsoft Surface Pro 12"?

Barb D 0 Reputation points
2026-08-08T15:03:03.1233333+00:00

Unfortunately, I am not able to install the Kindle App on my new Microsoft Surface Pro, with the message stating that my device is not compatible. I have contacted Amazon, and they have escalated the request to work with the Snapdragon format. I would like to see Microsoft make the same effort.

Surface | Surface Pro | Install and update
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  1. S.Sengupta 32,021 Reputation points MVP Volunteer Moderator
    2026-08-09T03:20:57.0266667+00:00

    Amazon retired the old Kindle for PC app on June 30, 2026, and the new Kindle Windows app in the Microsoft Store isn't packaged for ARM64/Snapdragon X devices, so the Store blocks the install on your Surface Pro. Amazon's escalation to "work with the Snapdragon format" is the right lever on their end, since packaging and DRM decisions are theirs.

    Microsoft should also be working closely with major app developers to ensure that popular applications work properly on Surface devices.

    Hopefully, Microsoft and Amazon can work together to provide a proper ARM-compatible Kindle app soon.

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