how to fix tip of pen

Olive Grimmer 0 Reputation points
2026-09-03T04:17:03.8866667+00:00

the tip of my pen isn't working, but the back it. what do i do

Surface | Surface Pro | Performance and maintenance
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  1. AI answer

    2026-09-03T04:17:19.3766667+00:00

    If the pen tip is not working but the back/top button still works, the Bluetooth shortcut connection is likely fine and the problem is with inking at the tip.

    Try these steps:

    1. Test in another app If the problem only happens in one app, the app may be the issue.
    2. Remove and reinsert the pen tip If the tip is loose or not seated correctly, this can stop inking.
    3. Replace the pen tip To replace it:
      • Use something like tweezers to pull and slide out the pen tip.
      • Pull until the entire tip is removed.
      • Insert the thinnest part of the replacement tip into the pen.
      • Push until it locks into place.
    4. Avoid repeated tip removal For Surface Slim Pen 2, tip removal is intended only for replacement. Excessive removal and reinsertion cycles can damage the pen and cause inking failures.
    5. If it still does not ink, reset the Surface Follow the recommended reset steps for Surface, then test the pen again. This can affect device settings, so use the recommended reset guidance carefully.
    6. If the tip still does not work, request a replacement pen Go to the Microsoft device service page, sign in, select the Surface device, then choose Accessory and a Pen issue type. Replacement options depend on warranty status.

    If the pen tip is broken, lost, or worn out, replacing the tip is the recommended fix.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Olive Grimmer 0 Reputation points
    2026-09-03T10:13:40.4233333+00:00

    Thankyou so much, I went to IT and they are giving me a replacement

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  3. Vikki-T 9,150 Reputation points Microsoft External Staff Moderator
    2026-09-03T10:11:44.74+00:00

    Hi Olive Grimmer,

    The fact that the top button still works does not necessarily mean the writing function is working correctly, since the button shortcut and on-screen inking use different connections.

    Could you let me know which Surface model and Surface Pen model you are using? Also, when you bring the pen close to the screen, do you see a pointer, and does the touchscreen respond normally when you use your finger?

    In the meantime, please try the following:

    • Restart the Surface, then test the pen in another app such as OneNote, Paint, or Microsoft Whiteboard.
    • Open the Surface app and check for available device, driver, or firmware updates.
    • Inspect the pen tip for visible damage or looseness. If the tip appears loose, gently press it back into position. Avoid repeatedly removing it unless you have a compatible replacement tip.
    • If a replacement tip is available for your specific pen model, try replacing the tip and test again.
    • If the pen does not write in any app but touch input works normally, test the pen on another compatible Surface if possible. This can help determine whether the issue is with the pen or the Surface.

    If none of these steps help, the pen may need service or replacement. You can also review Microsoft’s Surface Pen troubleshooting guidance and replacement-tip instructions below:

    Thank you so much for your understanding. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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