Flex Keyboard completely stopped connecting/charging

Rebecca 0 Reputation points
2026-09-04T04:08:29.8733333+00:00

my boss Flex Keyboard was purchased in March 2025 and has now completely stopped connecting/charging despite cleaning the contacts and restarting the Surface, the AI advise me to call 3002 3256 and ask them to open a warranty/service case for the Surface Pro Flex Keyboard rather than spending more time troubleshooting it. However, no one can help when I dail 3002 3256. My order number is 0082068326.

Surface | Accessories | Surface mice and keyboards

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  1. Rebecca 0 Reputation points
    2026-09-04T04:23:07.49+00:00

    I tried but it says I need to pay HKD2732 to replace a new one. Why needs to replace?

    Can't you check and repair at a lower cost?

    Also, what is the normal warranty period?

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  2. AI answer

    2026-09-04T04:08:46.0266667+00:00

    For a Surface Pro Flex Keyboard that has already been cleaned and still does not connect or charge after restart, the supported next steps are:

    1. Open the Surface app and go to Help & support.
    2. Select Get help, describe the keyboard problem, and continue with the support flow.
    3. If the keyboard still does not work, submit a service order by signing in at Microsoft account | Select device for service.
    4. If the Surface or keyboard is not listed there, select Don’t see your device? to register it, then continue the repair request.
    5. The keyboard serial number can be found near the left side or center of the spine where it attaches to the Surface.

    For work or school-owned devices, technical assistance should go through the organization’s IT helpdesk or admin.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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