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I WANT to change my payment method and I can't please contact me

Hello I lost my credit card and you were unable to collect the €4.44 TEAMS subscription because it was refused. I now have the new number of my new card but I can't get into your system to change it. Thank you for calling me back to help me with this.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-26T13:48:49.34+00:00
Ellis Dorothy 0 Reputation points
recommended 2026-09-18T19:11:28.6433333+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
1 answer

How to receive emails on Eudora since upgrading to Microsoft 11

Cannot receive emails on Eudora since upgrading to Microsoft 11

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2023-11-19T03:58:46.72+00:00
Keith Sabourin 0 Reputation points
commented 2026-09-18T19:11:00.15+00:00
Hans Wurst 0 Reputation points
2 answers

Managed Chrome browser failing to install required security extension via GPO

I need to resolve an issue with managed Google Chrome browsers across our Windows workstations following a recent Group Policy rollout. It says the enterprise policy fails to automatically push and install the required corporate security extension,…

Windows for business | Windows Client for IT Pros | Directory services | Active Directory
asked 2026-09-18T17:50:38.27+00:00
Sarah Williams 40 Reputation points
answered 2026-09-18T19:06:15.5666667+00:00
Tracy Le 13,050 Reputation points Independent Advisor
2 answers

domain email not receiving

my domain -- [Moderator note: Personally Identifiable Information removed]@internationaleg.com is not receiving emails. Am I blocked or blacklisted....?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T19:02:46.31+00:00
lou stanley 0 Reputation points
commented 2026-09-18T19:05:41.7266667+00:00
Lin v 1,465 Reputation points Independent Advisor
2 answers

How to sync OneNote between phone and computer

OneNote won't sync between phone and computer. Signed into the same MS account. I have stuff in phone that I want to get onto the computer but can't.

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-01-13T19:37:44.3633333+00:00
David Schwartz 0 Reputation points
commented 2026-09-18T19:00:01.0266667+00:00
Darryl Hermann 0 Reputation points
1 answer

New business tenant ends in billing account type "individual"

I created a completely new Microsoft 365 Business tenant for my registered German sole proprietorship, using a new work account and email address. While signed in with this new organizational account, I completed a new Azure signup, explicitly selected…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T11:56:18.2433333+00:00
Sven Marks 0 Reputation points
commented 2026-09-18T18:58:01.0733333+00:00
Hani-Ng 2,070 Reputation points Independent Advisor
1 answer

Identify startup photo on laptop

Current startup photo is of a town in Bavaria, canal in front of a row of colorful houses. Previous photo was of a lake with glacial water (I think) with a range of tall mountains on one side. What is the location of this photo?

Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked 2026-09-18T18:39:18.8733333+00:00
Dennis Ing 0 Reputation points
answered 2026-09-18T18:57:01.1833333+00:00
CrazyKats 19,840 Reputation points Volunteer Moderator
2 answers

Cant access Advanced Camera Settings due to Camera being used in that settings itself

Cant access Advanced Camera Settings due to Camera being used in that settings itself. There is a camera preview in the Camera Settings (hecne camera being used), and below it is Advanced Camera settings, when clicked, it says "camera being…

Windows for home | Windows 11 | Devices and drivers
asked 2026-01-23T16:20:48.1833333+00:00
Aaqib Alvi 0 Reputation points
edited a comment 2026-09-18T18:54:18.1966667+00:00
Savark Dicupe 0 Reputation points
0 answers

Activation ASAP

Hello. Recently I discovered I had a malware on my computer, I spent a while running antiviruses and personally looking through files and finding more and more. I realised this was a pretty big problem, and thought that I should wipe everything and…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-17T14:56:36.92+00:00
Roman Lewis 0 Reputation points
commented 2026-09-18T18:54:07.1633333+00:00
Roman Lewis 0 Reputation points
1 answer One of the answers was accepted by the question author.

How do I fix Error 409 when doing a Run script from SharePoint library step in a Power Automate flow.

Our team is using a power automate flow for a task which needs to run a script from our sharepoint on an excel file. Most of the time the action gets done with no issues, but for certain users they keep getting the error mentionned in the title. More…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-16T19:23:32.8533333+00:00
Mamadou Camara 20 Reputation points
commented 2026-09-18T18:53:31.34+00:00
Lin v 1,465 Reputation points Independent Advisor
1 answer

"Default Device Compliance Policy: Error" but I have no compliance policies?

I am doing some testing with Intune. I have no compliance policies defined. Why am I seeing this when I go to any particular device: When I double-click on the policy, I see this: In the device list, it looks fine. Even more strange, is I found this…

Microsoft Security | Intune | Compliance
asked 2024-01-30T21:01:42.56+00:00
Scott CIS 80 Reputation points
commented 2026-09-18T18:52:18.9833333+00:00
RGA42 0 Reputation points
3 answers

new microsoft account alias rejected but unused!

I would like to add the Microsoft account alias:    ******@outlook.de but i receive the message:    This email address is already taken. Please try another. I tried to send a mail to this ******@outlook.de but ******@outlook.com reported:    The…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-18T18:16:06.68+00:00
Luis Pinheiro 0 Reputation points
answered 2026-09-18T18:51:49.51+00:00
EmilyS726 269.8K Reputation points Independent Advisor
1 answer

My Microsoft account has been compromised, and I am unable to recover it.

This email address is not mine, so I cannot receive the verification code. How can I recover my account? 螢幕擷取畫面 2026-09-19 013328.png螢幕擷取畫面 2026-09-19 013514.png

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-18T17:37:53.15+00:00
honggg 0 Reputation points
edited the question 2026-09-18T18:50:57.3533333+00:00
Ruwim.B 6,905 Reputation points Volunteer Moderator
1 answer

Seeing "Upgrade your plan" in Office on one off license

After an update of my Office Home 2024 product, I'm seeing a persistent "Upgrade your plan" button at the top (close to the minimize, close button) which I cannot seem to get away. Is there a way to get rid of this as I'm a paying customer and…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-18T18:07:00.2366667+00:00
13mand 0 Reputation points
answered 2026-09-18T18:40:19.5066667+00:00
EmilyS726 269.8K Reputation points Independent Advisor
2 answers

Outlook Email

How do I add aol email to my outlook email) free version)

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-18T17:38:38.3233333+00:00
M Slavens 0 Reputation points
answered 2026-09-18T18:35:26.7866667+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
1 answer

i want to cancel my subscription immediately and i can’t figure out how to do it

My card is being charged each month and i do not want a subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-18T18:32:06.8866667+00:00
crystal hedrick 0 Reputation points
answered 2026-09-18T18:32:24.84+00:00

AI answer

2 answers

Account hacked

My account ******@outlook.com has been hacked after a fake discord server stole my information and ive been trying to contact a live agent they changed the ******@outlook.com to kotzuu.ds7yp839

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-18T17:52:13.72+00:00
Devin Huber 0 Reputation points
answered 2026-09-18T18:32:07.72+00:00
paulr0511 48,725 Reputation points Independent Advisor
3 answers

How do I cancel the free trial ?

How do I cancel the free trial ? Can not figure out how to cancel ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-18T17:59:05.22+00:00
Lisa Marcello 0 Reputation points
answered 2026-09-18T18:32:05.41+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
1 answer

LinkedIn Account Missing from Authenticator App

A LinkedIn account is set up in an authenticator app, but after changing devices, it is no longer visible, preventing access to the account due to the required 6-digit code. Attempts to verify identity through LinkedIn via Persona have been unsuccessful,…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-05-27T03:21:16.4033333+00:00
commented 2026-09-18T18:31:31.4833333+00:00
Michael Stevens 0 Reputation points
1 answer

Excel (64 bit) never exceeds 2GB of memory usage

I use Excel extensively for doing data analysis (because I don't have access to SQL/PowerBI or similar tools) and have to deal with large data files and doing calculations on them. My prior work system had 32GB of RAM on an i7 processor. My new work…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-17T18:26:13.9133333+00:00
Colin Sachs 85 Reputation points
commented 2026-09-18T18:31:03.9533333+00:00
Ryan-N 16,085 Reputation points Microsoft External Staff Moderator