How do I cancel the free trial ?

Lisa Marcello 0 Reputation points
2026-09-18T17:59:05.22+00:00

How do I cancel the free trial ? Can not figure out how to cancel ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. John Jefferson Doyon 88,610 Reputation points Independent Advisor
    2026-09-18T18:32:05.41+00:00

    Hi, @Lisa Marcello

    Was the free trial started directly through Microsoft, or through Apple/Google?

    If it was started through Microsoft, sign in to your Microsoft account and go to Services & subscriptions: https://account.microsoft.com/services Find the Microsoft 365 trial, then select "Cancel" and follow the prompts to confirm the cancellation.

    If you see "Turn on recurring billing" instead, recurring billing is already turned off and the trial will simply expire on the date shown, so you should not be charged.

    If the trial was started through Apple App Store or Google Play, it needs to be cancelled through that provider instead.

    Click "Add comment" to let me know.

    Thanks!

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  2. Bence Weiszmann 1,815 Reputation points
    2026-09-18T18:08:03.0433333+00:00

    Dear @Lisa Marcello

    1. Go to Services & subscriptions.
    2. Sign in with the Microsoft account used for the trial, find the Microsoft 365 subscription, and select Manage --› Cancel.

    Microsoft's official instructions are available here.

    If you purchased the trial through Apple, Google Play, or another third-party provider, you'll need to cancel it through that provider instead. https://support.microsoft.com/en-us/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

    Best regards,
    Bence

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  3. AI answer

    2026-09-18T17:59:20.2433333+00:00

    To cancel a Microsoft 365 free trial:

    1. Sign in to the account services page with the Microsoft account associated with the trial.
    2. Under the Microsoft 365 subscription, check what appears:
      • If Cancel appears, select Cancel to cancel the trial.
      • If Turn on recurring billing appears, recurring billing is already off. The trial will end on the Expires on date, and no future charges will be made.
      • If Paid with shows None, the trial will end on the Expires on date, and no cancellation is needed.

    For Microsoft 365 for business trials, cancel by turning off recurring billing in the Microsoft 365 admin center. If recurring billing stays on, the subscription is charged after the one-month trial ends.

    After the trial ends, Office can still be used for a short time, then it goes into View Only mode. Documents can still be opened and printed, but not edited or created, and subscription services such as extra OneDrive storage are lost.

    If the trial was purchased in Germany, cancellation can be done without signing in by using the Germany-specific cancellation process.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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