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My Microsoft account has been compromised, and I am unable to recover it.

This email address is not mine, so I cannot receive the verification code. How can I recover my account? 螢幕擷取畫面 2026-09-19 013328.png螢幕擷取畫面 2026-09-19 013514.png

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-18T17:37:53.15+00:00
honggg 0 Reputation points
edited the question 2026-09-18T18:50:57.3533333+00:00
Ruwim.B 6,905 Reputation points Volunteer Moderator
1 answer

Seeing "Upgrade your plan" in Office on one off license

After an update of my Office Home 2024 product, I'm seeing a persistent "Upgrade your plan" button at the top (close to the minimize, close button) which I cannot seem to get away. Is there a way to get rid of this as I'm a paying customer and…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-18T18:07:00.2366667+00:00
13mand 0 Reputation points
answered 2026-09-18T18:40:19.5066667+00:00
EmilyS726 269.8K Reputation points Independent Advisor
2 answers

Outlook Email

How do I add aol email to my outlook email) free version)

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-18T17:38:38.3233333+00:00
M Slavens 0 Reputation points
answered 2026-09-18T18:35:26.7866667+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
1 answer

i want to cancel my subscription immediately and i can’t figure out how to do it

My card is being charged each month and i do not want a subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-18T18:32:06.8866667+00:00
crystal hedrick 0 Reputation points
answered 2026-09-18T18:32:24.84+00:00

AI answer

2 answers

Account hacked

My account ******@outlook.com has been hacked after a fake discord server stole my information and ive been trying to contact a live agent they changed the ******@outlook.com to kotzuu.ds7yp839

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-18T17:52:13.72+00:00
Devin Huber 0 Reputation points
answered 2026-09-18T18:32:07.72+00:00
paulr0511 48,725 Reputation points Independent Advisor
3 answers

How do I cancel the free trial ?

How do I cancel the free trial ? Can not figure out how to cancel ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-18T17:59:05.22+00:00
Lisa Marcello 0 Reputation points
answered 2026-09-18T18:32:05.41+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
1 answer

LinkedIn Account Missing from Authenticator App

A LinkedIn account is set up in an authenticator app, but after changing devices, it is no longer visible, preventing access to the account due to the required 6-digit code. Attempts to verify identity through LinkedIn via Persona have been unsuccessful,…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-05-27T03:21:16.4033333+00:00
commented 2026-09-18T18:31:31.4833333+00:00
Michael Stevens 0 Reputation points
1 answer

Excel (64 bit) never exceeds 2GB of memory usage

I use Excel extensively for doing data analysis (because I don't have access to SQL/PowerBI or similar tools) and have to deal with large data files and doing calculations on them. My prior work system had 32GB of RAM on an i7 processor. My new work…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-17T18:26:13.9133333+00:00
Colin Sachs 85 Reputation points
commented 2026-09-18T18:31:03.9533333+00:00
Ryan-N 16,085 Reputation points Microsoft External Staff Moderator
2 answers

Repair now issue

I have word 2013 working perfectly, but i wanted to get the newest model word, so i downloaded it from the microsoft store, but now the new word is showing me a repair now issue, and wont allow me to switch to my word 2013, how do i switch back?.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-18T17:41:25.75+00:00
Dapo Adeeyo 0 Reputation points
answered 2026-09-18T18:29:16.1033333+00:00
John Korchok 236.4K Reputation points Volunteer Moderator
1 answer

Azure Artifact Signing Public Trust returns HTTP 403 Forbidden when submitting digest

(Yes, I work with an AI, and I just asked it to concisely put all this together. I just want to be able to sign my own apps that I develop in Visual Studio, as a way of claiming my work.) I am unable to sign a Windows EXE using Azure Artifact Signing…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,341 questions
asked 2026-09-18T02:30:53.3333333+00:00
Sandra Wolff 0 Reputation points
commented 2026-09-18T18:22:56.9466667+00:00
Dawn-MSFT 80 Reputation points Microsoft Employee
2 answers

Sole Global Administrator locked out – Microsoft Authenticator MFA loop – Tenant Recovery required

Soy el único Global Administrator del tenant Microsoft 365 asociado a mi dominio que puedo proporcionar por privado. Conozco la contraseña y puedo iniciar el proceso de login, pero quedo bloqueado en MFA. Las únicas opciones disponibles son: Aprobar…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-18T15:34:44.0233333+00:00
Simon Bravin 0 Reputation points
commented 2026-09-18T18:22:26.3066667+00:00
Hani-Ng 2,070 Reputation points Independent Advisor
0 answers

Help talking to a LIVE person. My acount has been compromised and Microsoft wont let me delete it.

My Microsoft account has been compromised by my ex husband. I have tried changing the password, deleting devices, etc. My next step was to delete the account all together, but it will not let me delete the account because its saying there is a tenant…

Microsoft Security | Microsoft Entra | Other
asked 2026-09-18T18:16:31.5566667+00:00
Ashley Leins 0 Reputation points
1 answer

Restrict Editing but allow Track Changes

This was a question and thread back in 2019. I'm wondering if this is still not an option. The original question was the following: " I have created a Word doc in Word 365, with limit formatting to a selection of styles. For editing restriction, I…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-18T17:48:43.0866667+00:00
Gonzales 0 Reputation points
edited an answer 2026-09-18T18:13:56.72+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

Hacked Microsoft Account — Original Email Says Account Does Not Exist

My Microsoft account was hacked, and I can no longer access it. The attacker changed my password, and I received Microsoft security emails confirming that the password was changed. They also added an Identity Verification App and a Passkey, and my…

Microsoft Security | Microsoft Authenticator
asked 2026-09-18T18:12:00.8866667+00:00
nejc 0 Reputation points
answered 2026-09-18T18:12:25.7666667+00:00

AI answer

1 answer

Request for LinkedIn Account Recovery Lost Access to Microsoft Authenticator

Hi Team, I’m unable to access my LinkedIn account because I had set up two-step verification with the Microsoft Authenticator app, which I’ve deleted in past. I no longer have access to the codes and did not access to my LinkedIn account please help me…

Microsoft Security | Microsoft Authenticator
asked 2026-09-17T20:17:22.9+00:00
Feroz M 0 Reputation points
answered 2026-09-18T18:12:21.1866667+00:00
Rob Koch 26,175 Reputation points Volunteer Moderator
3 answers

Wallpaper keeps changing back in Windows 11

I've been having a problem lately where my wallpaper keeps changing back to an image I can't even find on my files. I tried all sorts of troubleshoots, including deleting the history from the Registry, but it still comes back. Once I try to change it, 2…

Windows for home | Windows 11 | Desktop, Start, and personalization | Themes
asked 2026-02-11T15:53:49.87+00:00
Sansio 0 Reputation points
answered 2026-09-18T18:12:13.3266667+00:00
🌸Tare🌸 0 Reputation points
3 answers

we purchased microsoft 365 family plan and can sign on my desk top

We termed out on our microsoft 365 when we discovered this we went to try to log back on and purchase microsoft 365 family plan it went through. so I got it on my laptop working ok but it still not working on my desktop, please help by giving me a number…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-18T17:28:10.2866667+00:00
pam mitchell 0 Reputation points
answered 2026-09-18T18:11:35.0433333+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
2 answers

How to keep desktop icons from moving

How to keep desktop icons from moving after my screen logs out?

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-09-18T17:28:26.1733333+00:00
answered 2026-09-18T18:06:24.4766667+00:00
John Jefferson Doyon 88,810 Reputation points Independent Advisor
1 answer

cannot access microsoft word, excel, etc

My computer cannot access Microsoft and Norton informs me this is a Microsoft problem. Please help!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T16:56:45.8766667+00:00
Judith Saunders 0 Reputation points
answered 2026-09-18T18:05:46.2033333+00:00
Lester Bernard Reyes 85,505 Reputation points Independent Advisor
2 answers

How are teams testing and monitoring AI agents in production environments?

Hi everyone, As AI agents move from prototypes into production applications, testing and monitoring their behavior seems to become one of the biggest challenges. Traditional software testing approaches focus on predictable inputs and outputs, but AI…

Azure AI Face
Azure AI Face

An Azure service that provides artificial intelligence algorithms that detect, recognize, and analyze human faces in images.

200 questions
asked 2026-09-18T14:27:51.55+00:00
CodeAutomation 0 Reputation points
answered 2026-09-18T18:05:14.12+00:00
Vinodh247-1375 44,801 Reputation points Volunteer Moderator