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I need to cancel a Minecraft realms subscription but I no longer have access to the account because my email to that account was deleted

I can't cancel my realm subscription because I can't sign into that account anymore due to the email used being deleted

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T20:36:58.7333333+00:00
Andy Su 0 Reputation points
answered 2026-09-18T23:11:23.39+00:00
Gérard Oomens 132K Reputation points Volunteer Moderator
1 answer

Subscription support

I have attempted to call customer support multiple times to speak to someone about a subscription charge. I need a call back at -removed for privacy-. My name is Julia Jeffries. I do not have a laptop nor do I pay for a subscription. I attempted to give…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-18T20:38:00.2266667+00:00
Julie Jeffries 0 Reputation points
answered 2026-09-18T23:09:58.8366667+00:00
Gérard Oomens 132K Reputation points Volunteer Moderator
3 answers

Sysprep failed on windows server getting below error for cloning server

Error SYSPRP Package Microsoft.Windows.SecondaryTileExperience_10.0.0.0_neutral_cw5n1h2txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image. Error SYSPRP Failed to remove apps…

Windows for business | Windows Server | Devices and deployment | Set up, install, or upgrade
asked 2026-03-10T07:49:56.3533333+00:00
Bashavali Shaik (External) 0 Reputation points
commented 2026-09-18T23:08:09.9866667+00:00
Mathieu De Ruyck 5 Reputation points
3 answers

Windows 11

[2026-09-18 17:30:01.880] Passed: InternetConnectivity [2026-09-18 17:30:04.585] Passed: EndpointReachability Passed URL: https://aka.ms/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 370 Passed URL: https://learn.microsoft.com/…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-09-18T22:33:40.6166667+00:00
Ian Moran 0 Reputation points
answered 2026-09-18T23:05:50.9633333+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

local network access to new computer

I have just set up my new widows 11 home pc. I set it up in my local area network and it is visible on both the old and new pc under network. when I open up the new computer from the old pc it only display the user named default and not the new user I…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T22:28:27.79+00:00
Miriam Forbes 20 Reputation points
edited an answer 2026-09-18T23:02:53.58+00:00
Ivan B 124.5K Reputation points Independent Advisor
1 answer

Bitlocker identificaton

I dont no the recovery key for my bit locker on my computer.

Windows for home | Other | Security and privacy
asked 2026-09-18T22:31:24.1766667+00:00
Grant Garrett 0 Reputation points
answered 2026-09-18T23:02:29.8933333+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

Struggling with failed signing. Please help!

My subscription was paused and re-enabled today (18 Sep 2026). Since then, every signing request to my Artifact Signing account (East US, Basic) fails: Azure.RequestFailedException: Service request…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,317 questions
asked 2026-09-18T16:43:02.23+00:00
HVWOLF 0 Reputation points
answered 2026-09-18T22:58:12.14+00:00
Dawn-MSFT 80 Reputation points Microsoft Employee
2 answers

Link to Google Shared Drive file

How do I insert a link in a Word document to a file on my organization's Google Shared drive? The MS Word "Add a Place" function doesn't show the shared drive and I am not sure how to add it manually.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-03-02T00:37:48.4533333+00:00
Douglas Howell 5 Reputation points
commented 2026-09-18T22:56:42.8233333+00:00
سعود عوض المطرفي 0 Reputation points
1 answer

Support for OneNote

I have tried for hours to get support and keep getting sent back to the same unhelpful Support Assistant. My OneNote will not sync with my new iPhone. I have tried all of the suggestions given and it still does not work. I would very much like to speak…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-09-18T22:53:30.96+00:00
Cynthia Copland 0 Reputation points
answered 2026-09-18T22:53:47.0733333+00:00

AI answer

1 answer

HELPME URGENT

URGENT HELP NEEDED. I have lost access to my company's administrator account; I cannot log in to the admin portal, email, or anything else. @SEREncomiendas.onmicrosoft.com

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-18T21:54:36.96+00:00
Varinia Rojas 20 Reputation points
edited an answer 2026-09-18T22:51:23.0566667+00:00
Kai-L 19,415 Reputation points Microsoft External Staff Moderator
1 answer

can not use account

I am unable to use Microsoft Word. It shows that it is not activated, however my account should auto renew in mid-october, not September.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T16:16:02.4433333+00:00
Angela Olivieri 0 Reputation points
commented 2026-09-18T22:49:28.4133333+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator
2 answers

How to create a poll on TEAMS?

I want to create a poll to gather views on a TEAM channel - I can't see how to do this. Thanks

Microsoft Teams | Microsoft Teams for business | Teams and channels | Manage a team or channel
asked 2026-09-17T20:09:14.53+00:00
Ms Elder 0 Reputation points
commented 2026-09-18T22:47:30.1533333+00:00
Chris-D 1,595 Reputation points Independent Advisor
2 answers

Microphones not working

I was having audio issues, i contacted hp support 3 times they updated all the drives but the problem still exist. so i contacted the seller and they told me to go in settings, sound, and disable audio enhancement. and when i did that my microphones stop…

Windows for home | Windows 11 | Input and language
asked 2026-09-18T22:04:27.4633333+00:00
Eunice Riley 0 Reputation points
answered 2026-09-18T22:39:17.57+00:00
Ivan B 124.5K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Billing issue

Dear Support team, I need you help. I found that I made payments from Sat Dec 14, 2024 Microsoft 11:00 AM $44.45 To Thu May 15, 2025 Microsoft 6:00 PM $44.45. However, I dont know what account charged it. Could you please help me? For more details,…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,013 questions
asked 2025-07-11T21:07:15.9033333+00:00
Thuy Giang Ngo 85 Reputation points
answered 2026-09-18T22:32:36.2333333+00:00
Terry R Clark 0 Reputation points
1 answer

Windows issue

Bought a Windows 11 Home and need to update it to Windows 11 Pro. How can I do it?

Windows for home | Windows 11 | Windows update
asked 2026-09-18T21:55:00.91+00:00
Roberto Meyer 0 Reputation points
answered 2026-09-18T22:27:57.7433333+00:00
John DeV 170.2K Reputation points Independent Advisor
1 answer

Billing from Azure /Business portal which I cannot personally verify for my own orders or apps from MS

Hey, Does anyone have more knowledge on the next technical matter? It is quite of complicated to literate, but I try my best, because of all the circumstances it has already. I have experience on personal Microsoft store applications but this seems to be…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T15:35:32.53+00:00
nk0447710-9978 0 Reputation points
edited a comment 2026-09-18T22:26:15.2366667+00:00
nk0447710-9978 0 Reputation points
1 answer

Invoice is locked and I cannot pay my bill. Keeps asking me to contact Azure

Invoice is locked and I cannot pay my bill. Keeps asking me to contact Azure but I keep getting dumb tutorials. I need to get some guidance and pay my bill and move on.

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

755 questions
asked 2026-09-18T22:25:21.9066667+00:00
Katrina Williams 0 Reputation points
answered 2026-09-18T22:25:39.2766667+00:00

AI answer

1 answer

How To Request A Refund For Windows 11 Purchase

I need help. Ive been trying to update my system. I've talked to a third party support through the customer service line and nothing is working. The product key is not working and the update is giving me errors. How do I request a refund. I'm frustrated…

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-18T21:30:01.3333333+00:00
My’Kel Brown-Thomas 0 Reputation points
answered 2026-09-18T22:22:26.7333333+00:00
Igor Leyko 112.4K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

set up admin pwd on new computer

I have a new computer, during setup it asked me for a user name and password. Which I gave and remember. It also asked me for the computer name which I gave. I can login to my user OK. but when I try to the computer in my local network from another…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T22:11:01.9833333+00:00
Miriam Forbes 20 Reputation points
accepted 2026-09-18T22:18:54.12+00:00
Miriam Forbes 20 Reputation points
2 answers

Billed Twice

I was billed twice for the same product. $142.21 was charged to my Visa two times on September 15, 2026 for the renewal of Microsoft 365. I only renewed it once. You need to remove $142.21 charge from my account. Thank you,

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-18T21:44:36.5033333+00:00
Kathi Cooley 0 Reputation points
answered 2026-09-18T22:16:47.1+00:00
EmilyS726 269K Reputation points Independent Advisor