10,155 questions
2 answers
One of the answers was accepted by the question author.
set up admin pwd on new computer
I have a new computer, during setup it asked me for a user name and password. Which I gave and remember. It also asked me for the computer name which I gave. I can login to my user OK. but when I try to the computer in my local network from another…
Windows for home | Windows 11 | Accounts, profiles, and login
asked
2026-09-18T22:11:01.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 3%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Miriam Forbes
20
Reputation points
accepted
2026-09-18T22:18:54.12+00:00
Miriam Forbes
20
Reputation points
2 answers
Billed Twice
I was billed twice for the same product. $142.21 was charged to my Visa two times on September 15, 2026 for the renewal of Microsoft 365. I only renewed it once. You need to remove $142.21 charge from my account. Thank you,
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,236 questions
asked
2026-09-18T21:44:36.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kathi Cooley
0
Reputation points
answered
2026-09-18T22:16:47.1+00:00
EmilyS726
269K
Reputation points
Independent Advisor
1 answer
Do I have to have a new build?
I thought I had opted out of the Insider build thing, so do i need to update and how can i get the current one removed from my screen each time i log in ?
Windows Insider program | Program announcements and registration | Registration, enrolling, and unenrolling
asked
2026-09-18T18:35:29.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 34%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Karenia Ramos
5
Reputation points
commented
2026-09-18T22:14:38.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 87%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Ted Schleicher
0
Reputation points
1 answer
can't add my Microsoft account
i recently got win 8.1 to my lenovo PC.. There is currently a local account and i cant sign in with a microsoft account and i cant access the Microsoft store app
Windows for home | Previous Windows versions | Performance and system failures
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 72%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Excel will not display on my computer
I have Excel loaded on my computer, but my spreadsheets will not open. How can I get them to open?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,965 questions
asked
2026-09-18T22:00:08.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 82%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Joyce MARIE Anderson
0
Reputation points
edited an answer
2026-09-18T22:13:54.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BryceSor
5,510
Reputation points
Volunteer Moderator
1 answer
Excel is running slow
Coping & pasting info & formulas is running extremly long. I have tried small amounts of data with the same results. Moving the cursor around is stop & go
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,965 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 75%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
OFFICE - cannot access
I've purchased updated Office and followed download instructions and believe I have installed it. It won't load and reverts back to an old account that I can no longer access. I cannot open anything but old software that is disabled. I WANT TO TALK TO…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,811 questions
asked
2026-09-17T16:41:07.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 71%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kellie Siddle
0
Reputation points
commented
2026-09-18T21:51:30.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
5,545
Reputation points Microsoft External Staff
Moderator
1 answer
I want to log in to copilot using my Gmail account not Microsoft account
I've been using copilot for a few months now I have it log in using google account and a lot of conversation are saved in that account. Now when I was logging in to copilot this time I accidentally log in using Microsoft and click my Gmail account for…
Microsoft Copilot | Other
2,192 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 96%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Dimming of background Screen
When use multi screens the screen in background always dims, can i change that and if so how? i would like to have both screens bright [Moved from Microsoft System Center | Other]
Windows for home | Other | Desktop, Start, and personalization
asked
2026-09-17T18:16:01.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 2%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Martin McGrath
0
Reputation points
commented
2026-09-18T21:50:40.1233333+00:00
Haytham-C
5,545
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
How to uninstall Microsoft Help Viewer 1.1 on a Mac
Need to uninstall Microsoft Help Viewer 1.1 on a Mac running macOS Golden Gate 27.0. Last update to Viewer was Apr 14, 2011
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,811 questions
asked
2026-09-18T21:12:35.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 85%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Kathy Wild
20
Reputation points
accepted
2026-09-18T21:46:41.79+00:00
Kathy Wild
20
Reputation points
1 answer
payment refund for unknown account
Hi, I need payment refund for unknown account. The money was withdrawn from my master card number ending with 0298 on september 12th, 2026. I am asking you for the refund and cancel this unknown automatic subscription.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,115 questions
asked
2026-09-18T21:08:06.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 0%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Talal Alghamdi
0
Reputation points
answered
2026-09-18T21:41:38.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DeV
170.2K
Reputation points
Independent Advisor
2 answers
Copilot App on iOS
I have been using the Copilot app on my iPhone with my Microsoft 365 Premium subscription for a long time without any issues. This past weekend, I received a pop-up message saying that "Chat has moved" and was prompted to download a new…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,749 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
How to delete ghost OneDrive files?
I am trying to purge my OneDrive, but there are some OneNote notebooks and some other office docs that i can't delete and most of them i can't view. This has been going on for years now, and i'm trying to purge it all from OneDrive, but these files…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,185 questions
asked
2026-09-18T16:31:19.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 8%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bill
0
Reputation points
edited an answer
2026-09-18T21:39:04.8133333+00:00
Allan Solomon Mejia
9,825
Reputation points
1 answer
Need new product key
My Dell laptop was an old company computer and now I am getting a message that I need a new product key. Not sure why this is so difficult to obtain a new product key but can't figure out how to do this. Thank you.
Windows for home | Windows 10 | Licensing and activation
6,821 questions
asked
2026-09-18T16:53:04.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
kay porter
0
Reputation points
commented
2026-09-18T21:36:18.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Neil D
34,310
Reputation points
Volunteer Moderator
3 answers
When i search something with the windows key it loads forever
recently almost every time that i try to search something with the windows search bar it loads endlessly, the only way to somewhat fix this is to restart the PC until it works, however most of the time it just flat out doesn't. How can i fix this?
Windows for home | Windows 11 | Desktop, Start, and personalization | Start Menu
asked
2026-09-16T20:45:56.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 37%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jacob Plunkett
40
Reputation points
answered
2026-09-18T21:36:12.42+00:00
John DeV
170.2K
Reputation points
Independent Advisor
1 answer
sign-in failed
Hi! I just asked for a free trial for Azure, introduced my financial data, received the message that I can sign in to my Azure Account, but I get a sign-in failed. What must I do to take advantage of my Azure account and continue to learn about Azure…
Azure | Azure Training
Azure | Azure Training
Training: Instruction to develop new skills.
3,326 questions
asked
2026-09-18T21:34:08.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 68%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Miguel Angel Oros Hernandez
0
Reputation points
answered
2026-09-18T21:34:24.26+00:00
AI answer
1 answer
I cant open any of my documents
NOne of my excel or word documents will open. I keep getting error messages or it saying my credentials are incorrect. they ar4e not. even when I reset my pasword
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,938 questions
asked
2026-09-18T20:42:40.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 81%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Chris MacCall
0
Reputation points
answered
2026-09-18T21:31:07.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,610
Reputation points
Independent Advisor
4 answers
MS 365 Office applications no longer save
All the MS365 Office applications no longer save. My subscription does not run out until March next year, so what do I have to do in order to resolve the problem?
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,854 questions
asked
2026-09-18T15:34:18.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 78%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Geoff Wood
0
Reputation points
commented
2026-09-18T21:27:50.0066667+00:00
EmilyS726
269K
Reputation points
Independent Advisor
2 answers
My keyboard isnt working,what to do?
Hey,so i have been having a problem with my laptop keyboard.So till now i have been using an external keyboard but my other usb port is broken so i need to plug in my mouse but when i viewed the previous troubleshoots and found ou the method to run a…
Windows for home | Windows 11 | Accessibility
1,596 questions
asked
2026-02-06T15:29:13.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sarandev NK
0
Reputation points
commented
2026-09-18T21:27:02.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 78%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mark Horvath
0
Reputation points
3 answers
WSUS on Server 2025 (downstream/autonomous) fails at SyncConfigUpdatesFromUSS with cert trust error — verified proxy, cert chain, and TLS all functional
Environment: Windows Server 2025, WSUS role (WID-backed downstream server) Configured as downstream, autonomous (not replica): IsReplicaServer=False, SyncFromMicrosoftUpdate=False, UpstreamWsusServerName set to internal upstream WSUS server, port…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)