sign-in failed

Try these steps in order:

1. Use a private browsing window and sign in again.
   • Edge: open the three-dot menu next to the profile picture, select New InPrivate window, then sign in to the Azure portal.
   • Chrome: use Incognito mode.
   • Safari: use File > New Private Window.
2. Clear browser cache and cookies, then try again.
   • Edge: Settings > Privacy and Services > Clear Browsing Data. Make sure Browsing history, Download history, Cookies, and Cached images and files are selected, then choose Delete.
   • Chrome: Settings > Privacy and Security > Clear browsing data.
3. If the browser is automatically signing in with the wrong account, verify the correct account and directory are being used.
   • This can happen when more than one account is used in the same browser.
   • In the Azure portal, select the account at the top-right corner and confirm the correct Azure directory is selected.
4. If the issue started right after account creation, verify the Microsoft account details used during sign-up.
   • Sign in to the Microsoft account center.
   • Open Your info.
   • Confirm billing and shipping details are completed and valid.
   • Confirm the credit card billing address matches the bank records.
   • If needed, try sign-up or sign-in again from a different browser.
5. If the problem is with the Microsoft account itself, run the Microsoft account Sign-in Helper. It checks the email address or mobile number used for sign-in and identifies account problems.
6. If Azure portal sign-in still fails, create a support request using the Azure sign-in help path for users who can’t sign in to the portal.

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