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Sole Global Administrator locked out — MFA Error 399287 — Phone Reputation block

Hello, I am the sole Global Administrator of my Microsoft 365 tenant and I am completely locked out due to MFA Error 399287. My username and password are accepted successfully, but SMS verification fails and no verification code is received. There is no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T09:33:21.5366667+00:00
Inna Steinberg 0 Reputation points
edited an answer 2026-09-18T15:04:19.6766667+00:00
Alina Le 5,415 Reputation points Independent Advisor
1 answer

GH-300 Cert

Hi, i would like to know why I am not able to see the GH-300 cert i own in my Learning Profile. Here is the credly badge: https://www.credly.com/badges/b527c39c-1f10-4391-897a-74c586ced3ea

Community Center | Not monitored
asked 2026-09-18T11:36:23.3466667+00:00
Andrea Sbardella 0 Reputation points
answered 2026-09-18T15:03:08.6+00:00
Julian Sharp 43,861 Reputation points
1 answer

Risky User in Azure but no user name and when selecting I ger a NULL error message

I have a risky user alert in Azure. however, it does not display the user name and when selecting the item I cannot clear the risk, reset password, or even confirm compromise. I just receive a Null message on each action. I want to clear this risk. How…

Microsoft Security | Microsoft Entra | Other
asked 2026-09-10T12:23:56.1733333+00:00
03730 Scott 0 Reputation points
edited an answer 2026-09-18T15:01:58.16+00:00
Anghelescu, Daniel 0 Reputation points
1 answer

Audio Button

i am Facing low audio in my laptop please help.why i face i donot know every time audio is gone and comes amnually and low audio voice.

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-18T14:20:18.8033333+00:00
SOUMYA RANJAN BEHERA 0 Reputation points
answered 2026-09-18T15:01:52.8866667+00:00
David-M 126.5K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

how to collect the values from differnt sheets to one and sort them with simialr values.

(Note all values are fake not real) Hello -- I have one case. I need to paste the following content in sheet when is placed in starting seee below-. All the tabs (sheet, collective1,2,3,4...9)are in one sheet only. The values from tab Collective _1,…

Microsoft 365 and Office | Excel | For business | Other
asked 2026-09-17T10:06:34.27+00:00
Chaturvedi, Santosh 430 Reputation points
commented 2026-09-18T15:01:20.53+00:00
Alina Le 5,415 Reputation points Independent Advisor
2 answers

how to change my surname in MS learn portal

how to change my surname in MS learn portal.how to change my surname in MS learn portal.how to change my surname in MS learn portal.how to change my surname in MS learn portal

Community Center | Not monitored
asked 2026-09-18T12:22:18.7366667+00:00
Sasikala 0 Reputation points
answered 2026-09-18T15:01:11.73+00:00
Julian Sharp 43,861 Reputation points
2 answers

I am unable to locate my AZ-900 certificate

Hi, I just passed my AZ-900 exam, but my certificate doesn't show up under my credentials. Is there another way I can access it?

Community Center | Not monitored
asked 2026-09-18T13:36:55.55+00:00
Sheree Menephee 0 Reputation points
answered 2026-09-18T15:00:46.0766667+00:00
Julian Sharp 43,861 Reputation points
2 answers

Az800 cannot see the certificate

Hi there, i passed my az800 yesterday however didn’t receive any email and cannot see it on azure login as well. Please assist

Community Center | Not monitored
asked 2026-09-18T13:17:39.7066667+00:00
Prince Prince 0 Reputation points
answered 2026-09-18T15:00:12.8633333+00:00
Julian Sharp 43,861 Reputation points
2 answers

How to save past calendar invites

how do I save past calendar invites in my team's calendar

Microsoft Teams | Microsoft Teams for business | Calendar | Manage calendars
asked 2026-09-17T17:26:22.65+00:00
Celio, Lori 0 Reputation points
commented 2026-09-18T14:58:38.1966667+00:00
Kristen Tran 1,950 Reputation points Independent Advisor
2 answers

my display moves in and out when using hdmi

when i plug in my hdmi my screen on my laptop begins moving in and out How do i fix this?

Windows for home | Windows 11 | Display and graphics
asked 2026-09-18T14:21:10.1133333+00:00
Fred Roark 0 Reputation points
answered 2026-09-18T14:54:59.6466667+00:00
DaveM121 934.5K Reputation points Independent Advisor
3 answers

admin help

I need to change who is the admin on my account from me to a shared account

Microsoft 365 and Office | Other
asked 2026-09-16T03:43:54.8533333+00:00
Jack Thomas 0 Reputation points
answered 2026-09-18T14:53:01.73+00:00
SD - IA 179.8K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

How to quickly remove version number from files, keeping the base names

Is there a way in Windows 10 (a script or a tool) to quickly remove the version number from all files in a map, while keeping the orginal base names? See the image below for clearifcation

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-09-15T13:59:44.4466667+00:00
HRL 45 Reputation points
commented 2026-09-18T14:52:56.87+00:00
HRL 45 Reputation points
4 answers

How to fix webcam issue on my laptop (Acer Aspire A515-54, windows 10)?

Hello, My webcam suddenly stopped working. The camera light flashes green and can record but there is nothing displayed on the screen, the screen remains black. When i try to view what was recorded it says "Error: unsupported video type or invalid…

Windows for home | Windows 10 | Devices and drivers
asked 2026-05-25T09:20:41.73+00:00
Sikhulu Masuku 5 Reputation points
commented 2026-09-18T14:48:30.11+00:00
Emanuele Lovato 5 Reputation points
2 answers

Unable to connect to Azure VM after upgrading it to SQL Virtual Machine

Hi, I wanted to be able to logon to my SQL server using AZURAD credentials, so followed the instructions to make the VM an SQL Virtual Machine. It's just running SQL Express (I also have to upgrade the version). I used the az sql vm create command.…

SQL Server on Azure Virtual Machines
asked 2026-09-18T04:27:11.1433333+00:00
John Jacobson 1 Reputation point
commented 2026-09-18T14:47:48.3433333+00:00
Senthil kumar 2,500 Reputation points
1 answer

Snipping Tool other options menu doesn't go away after selection of tool

Is it just me or does the pop-out menu/drop-down menu become glitchy or buggy where it does not hide itself again and stays visible on top of the screenshot you want to edit. For example, I want to use the square fill tool on the top of a screenshot, but…

Windows for home | Windows 11 | Apps
asked 2026-09-18T13:31:50.3466667+00:00
Almonte, Emyll 56 Reputation points
commented 2026-09-18T14:46:36.7433333+00:00
DaveM121 934.5K Reputation points Independent Advisor
1 answer

How do I contact Microsoft 365 Support without logging in

I can't log in to my Corporate 365 account because my Authenticator isn't working. I am the Admin My phone was reset, and I lost all my info. moved from: Microsoft 365 and Office | Access

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-16T18:06:54.2366667+00:00
Mike Cranfield 0 Reputation points
edited an answer 2026-09-18T14:38:27.2433333+00:00
Alina Le 5,415 Reputation points Independent Advisor
1 answer

Kafka under-replicated partitions

Apache Kafka cluster throwing under-replicated partition alert following broker node reboot. How to trigger partition reassignment?

Windows for business | Windows Server | Storage high availability | Clustering and high availability
asked 2026-09-18T14:02:21.44+00:00
Jacob Lionel 0 Reputation points
answered 2026-09-18T14:37:28.01+00:00
Hoang Le 6,030 Reputation points Independent Advisor
2 answers

update a pc to window 11will it be getting faster experience

update a pc to window 11will it be getting faster experience

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-18T13:49:19.6633333+00:00
ade andrew 0 Reputation points
answered 2026-09-18T14:28:45.7+00:00
David-M 126.5K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Certification details not showing for Jan 6, 2026 exam – Priority request

Hello Team, I took the "Designing Microsoft Azure Infrastructure Solutions" exam on January 6, 2026, and it shows as "Passed" in my past exams list. However, I'm unable to view the certification details or download the certificate for…

Community Center | Not monitored
asked 2026-09-18T13:51:31.1466667+00:00
Jamuna Vanguri 20 Reputation points
accepted 2026-09-18T14:28:20.4533333+00:00
Jamuna Vanguri 20 Reputation points
1 answer

I have an account but it refuses to offer a product key input to renew or activate 365. I bought from Walmart

This request is blocked. Please try again in 5 minutes. If the error continues, contact Microsoft Support and provide the error code: Ref A: DB37E94FA35348EA81A021BF5570E218 Ref B: SN1EDGE2217 Ref C: 2026-09-18T13:45:36Z The instructions said to go…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-18T14:12:11.8533333+00:00
K M 0 Reputation points
answered 2026-09-18T14:26:04.21+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator