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2 answers

I paid for a subscription that I would like to cancel

I paid for a subscription that I already have. I think it went under my partner's email. I just purchased it 10 minutes ago. I would like a refund, please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T21:29:45.8966667+00:00
Luciano DiSerafino 0 Reputation points
answered 2026-09-11T22:03:36.44+00:00
EmilyS726 265.1K Reputation points Independent Advisor
1 answer

Classic ASP errors with current identity does not have write access to c:\windows\microsoft.net\framework\v4.0.30319\temporary ASP.NET files

Within IIS 10, classic ASP website, I cannot find any .NET code in this ASP files causing the authentication error. We have tried all the suggested options by giving the user permissions to the folder, removed the user from the website, cleared the…

Windows development | Internet Information Services
asked 2026-09-11T22:02:46.3+00:00
Ramirez, Rose 0 Reputation points
answered 2026-09-11T22:03:07.15+00:00

AI answer

2 answers

MY LAPTOP TOUCH PAD ISN'T WORKING

Dear Microsoft Support, I’m contacting you because the touchpad on my device is not working properly. I have tried checking the device settings and restarting the computer, but the issue is still present. I would appreciate your assistance in identifying…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-11T21:20:47.6566667+00:00
Gloria Bamitale 0 Reputation points
answered 2026-09-11T22:02:04.71+00:00
Lester Bernard Reyes 84,725 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

original windows 10pro

Could you please provide a link to the original clean Windows 10 Pro ISO image. So that I can install it on my laptop.

Windows for home | Windows 10 | Windows update
asked 2026-09-11T20:47:59.5933333+00:00
Severov Sever 20 Reputation points
accepted 2026-09-11T21:59:30.6266667+00:00
Severov Sever 20 Reputation points
2 answers

Cannot complete Certificate Profile under Artifact Signing Accounts

We have completed the Identity validation and can see the status as Complete. While creating the Certificate Profile, and we select Public Trust, the "Verified CN and O" returns an error "Please complete the Identity Validation". But…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,256 questions
asked 2026-09-11T11:58:54.46+00:00
Atul Jain 0 Reputation points
commented 2026-09-11T21:49:08.17+00:00
Meha-MSFT 2,375 Reputation points Microsoft Employee Moderator
1 answer One of the answers was accepted by the question author.

Microsoft Gift card related issue in india

Dear Microsoft Rewards Support Team, I am writing to raise a concern regarding the availability of gift cards in Microsoft Rewards, specifically the Croma gift card in India. It has been over a month, and the Croma gift card continues to show as “out of…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,307 questions
asked 2026-03-27T09:26:41.59+00:00
Uttkarsh Singh 25 Reputation points
commented 2026-09-11T21:47:43.55+00:00
prasenjit karmalakar 0 Reputation points
2 answers

horizontal scroll bar issue

when i minimize a word doc, the bottom horizontal scroll bar disappears. the option to keep the scroll bar is already checked in advanced options. what more can I do to keep the scroll bar visible?

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-11T21:07:33.9566667+00:00
Toon, Roxanne@CDPH 0 Reputation points
answered 2026-09-11T21:45:51.5733333+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Syncing iPhone to Outlook DELETED AN ENTIRE YEAR’S WORTH OF NOTES; will my plan to get them back work?

On my iPhone 16’s Notes App, I often use the Outlook folder of notes that I had connected a long long time ago. There are a lot of important notes there that I write on my phone. My phone keeps annoying me whenever I open my Notes app telling me to go to…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-06T00:02:39.2966667+00:00
qfcbv3 0 Reputation points
accepted 2026-09-11T21:45:11.9+00:00
qfcbv3 0 Reputation points
1 answer

Microsoft 365 Business Standard billing

Please evaluate the following billing: Below you will find information extracted form e-mails sent to [Moderator note: Personally Identifiable Information removed]@drperryjones.com. I can provided those emails if necessary. Microsoft 365 Business…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T20:23:56.36+00:00
Dr. Perry Jones 5 Reputation points
edited the question 2026-09-11T21:42:08.22+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
2 answers

I can log in to outlook and onedrive online but not on my laptop, same goes for office 365 apps

How do i resolve this error? I've tried uninstalling and reinstalling onedrive and M365, repairing M365 apps, clearing caches, unlinking and relinking accounts, opening Word as Administrator and also setting up dummy accounts on my laptop. Please can you…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T08:49:01.9+00:00
John A 0 Reputation points
edited the question 2026-09-11T21:39:59.5666667+00:00
Haytham-C 5,130 Reputation points Microsoft External Staff Moderator
2 answers

How to fix a Purview Data Loss Prevention Solution Which Tracks PII Data When Emailing Outside Organization with Acknowledgement and Policy Tips

Having challenges designing a Purview Data Loss Prevention solution which tracks PII Data (ex: SSN) when end-users are emailing outside organization. Rule setup includes 'test' SSN and action user notification 'Policy Tip' and user override to…

Microsoft Security | Microsoft Purview
asked 2026-09-10T22:43:10.4833333+00:00
DoveLamb 0 Reputation points
commented 2026-09-11T21:35:18.69+00:00
DoveLamb 0 Reputation points
3 answers

How do I switch my M365 personal subscription to a family subscription?

How do I switch from my current M365 personal subscription to a family subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T17:30:53.0333333+00:00
Jingyou Chen 0 Reputation points
answered 2026-09-11T21:34:35.25+00:00
Bence Weiszmann 1,560 Reputation points
2 answers

I renamed a folder in my Outlook and I do not see it, how can I look for it?

I renamed a folder in my Outlook and I do not see it, how can I look for it?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-10T20:12:05.2633333+00:00
Aoki, Lori Lynn L 0 Reputation points
commented 2026-09-11T21:34:05.36+00:00
Ivory 1,155 Reputation points Independent Advisor
1 answer

I'm having problems adding guest to my new Group in outlook

I'm having problems adding guest to my new Group in outlook i can only add 9 guest and need to add more

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-09T21:26:54.9566667+00:00
John Little 0 Reputation points
commented 2026-09-11T21:32:35.0866667+00:00
Kai-L 19,050 Reputation points Microsoft External Staff Moderator
2 answers

Outlook for web (browser) cannot save changes to my Safe Senders list

This has recently cropped up. I have my emails set up to go to junk if the sender is not in my contact list or safe senders list. This has worked for years. Recently though, I am unable to save changes to my safe senders list. When I try to do it…

Outlook | Web | Outlook.com | Email
asked 2026-09-03T18:47:06.08+00:00
Tom Mink 5 Reputation points
edited an answer 2026-09-11T21:31:11.6+00:00
Scott Cameron Pedigo 0 Reputation points
2 answers

Help! I need to speak to a LIVE person. I've lost access to my Microsoft 365 Excel files despite having a paid subscription

I am confused about what is going with my account. I'm sometimes able to log in and sometimes it tells me that my email doesn't have an account and won't log me in. Which is weird. When I do log in, it indicates I don't have a paid subscription and I no…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-11T20:27:19.19+00:00
RachelSmith-3175 0 Reputation points
answered 2026-09-11T21:27:16.0633333+00:00
Chris-D 1,180 Reputation points Independent Advisor
2 answers

How to get back emails that closed when a restart was forced?

Is it possible to get Outlook to reopen the emails you had open on your desktop when it forces a restart and they all disappeared?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-11T20:13:11.22+00:00
Kristen Montag 0 Reputation points
edited an answer 2026-09-11T21:24:42.71+00:00
Lin v 1,285 Reputation points Independent Advisor
1 answer

Need to update my phone number, software won't accept old number even when I enter it.

I need to update the phone number on my account, it is an old land line and when I enter it when asked the software won't accept it. I have a smartphone now.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-11T20:40:20.7433333+00:00
ChristopherDolen-1206 0 Reputation points
answered 2026-09-11T21:17:46.5133333+00:00
EmilyS726 265.1K Reputation points Independent Advisor
1 answer

Outlook Emails being blocked

Good afternoon! I keep getting my email blocked when im trying to email my team or vendors, aswell as scheduling meetings in calender. This is the error: Delivery has failed to these recipients or groups: ******@Gmail.com This message couldn't be…

Outlook | Web | Outlook.com | Email
asked 2026-09-11T20:22:02.5266667+00:00
Zay Semino (Student) 0 Reputation points
answered 2026-09-11T21:16:06.12+00:00
EmilyS726 265.1K Reputation points Independent Advisor
1 answer

Malfunction custom keyboard DLL & Windows Search

Hello, I built a keyboard driver using Visual Studio and the official Windows driver samples. The DLL works perfectly regarding the keyboard and its behavior. The problem is that when this keyboard is selected alone, Windows Search malfunctions and…

Windows development | Windows Driver Kit (WDK)
asked 2026-09-11T07:55:38.62+00:00
François T 20 Reputation points
answered 2026-09-11T21:15:40.6133333+00:00
MSTF Employee 0 Reputation points Microsoft Employee