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Credit card issue

I am trying to entering a new credit card for Office 365 payment as the old card has expired. All the card details are correct, yet the system says the details are wrong somewhere or the card is not accepted for some strange reason. I have checked it 100…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T15:48:46.18+00:00
Silvia Groeneveld 0 Reputation points
answered 2026-09-14T16:22:48.8933333+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

link outlook email into 365 account

I have created an outlook email : ******@outlook.com I cannot link this into my 365 account so I cannot open items from this email. How do I link it?

Microsoft 365 and Office | Other
asked 2026-09-14T15:43:37.6533333+00:00
Jody Farquhar 0 Reputation points
answered 2026-09-14T16:20:05.9066667+00:00
John Jefferson Doyon 88,345 Reputation points Independent Advisor
3 answers

Where are the accept/tentative/decline buttons in new outlook and web outlook

There are not accept tentative decline button in my email invites. They only way see those buttons is if I actually go into the calendar and open the invites. This is not optimal at all and a huge waste of my time as I manage 10 plus executive…

Outlook | Web | Outlook.com | Calendar
asked 2026-03-24T14:06:59.27+00:00
kelly 0 Reputation points
edited a comment 2026-09-14T16:16:26.2233333+00:00
Hornblower409 15,610 Reputation points
3 answers

Global Administrator Refusing Access to My Business Account

I am a small business owner. We used a third party company to setup our business account. They are refusing to give us access to our login information so we can access our accounts and our emails are no longer working. We need help! We cannot reach a…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-03-31T19:02:33.99+00:00
James Green 0 Reputation points
commented 2026-09-14T16:12:29.6733333+00:00
Brian Bell 0 Reputation points
2 answers

Windows 11 repair/reset failed, Microsoft account and OneDrive won't open

Hi, I need help with a Windows 11 problem on my HP EliteBook 830 G6. My laptop previously had a virus, so I reset the PC. After the reset, I noticed that Windows did not seem to be installed/working correctly. The main problems I'm having are: I cannot…

Windows for home | Windows 11 | Windows update
asked 2026-09-13T16:38:54.3333333+00:00
fadila ibrahim 0 Reputation points
commented 2026-09-14T16:11:56.3333333+00:00
ApexNáV 365 Reputation points
1 answer

Clickfix - Best practice method to disable terminal, cmd, powershell, and run prompts for standard users?

Users basically have zero reason to launch these. If anything an admin might run them. Whats the best practice for fully disabling the ability for users to launch these easily? Trying to get ahead of clickfix attacks.

Windows for business | Windows Client for IT Pros | Directory services | Deploy group policy objects
asked 2026-09-14T15:58:55.2866667+00:00
Alex Turner 60 Reputation points
answered 2026-09-14T16:07:42.5766667+00:00
Harry Phan 32,745 Reputation points Independent Advisor
3 answers

Hp Win 11 laptop System Update wants to repair wondows

Twice I've used Get Help chat to engage someone. I gave them access to my computer with Quick Access. Each time they tried to re-install Windows 11 and it failed. Even downloaded ISO image failed. My laptop still works, but Windows update keeps…

Windows for home | Windows 11 | Recovery and backup
asked 2026-09-12T22:44:33.7933333+00:00
Gary Strong 0 Reputation points
answered 2026-09-14T16:05:34.1033333+00:00
SD - IA 179.8K Reputation points Independent Advisor
3 answers

how to keep pc on during quick scan

when I run quick scan, my pc goes into sleep mode if I'm not actively on it. where do I set it to stay on till scan is complete

Windows for home | Windows 11 | Sleep and Power on, off
asked 2026-09-14T15:30:29.64+00:00
Martha Campbell 0 Reputation points
answered 2026-09-14T16:04:47.85+00:00
John Jefferson Doyon 88,345 Reputation points Independent Advisor
2 answers

Remove an account

How to remove an account in Authenticator?

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2024-04-19T12:56:30.9466667+00:00
Joshua Tan Boon Hua 0 Reputation points
answered 2026-09-14T16:03:04.8466667+00:00
Zehra SARIGOL KILIC 0 Reputation points
3 answers

how can i access battery drivers

laptop will not charge even with new charger. Need to check if they are operating

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-14T14:25:01.1766667+00:00
CAROL MIRANDA 0 Reputation points
edited an answer 2026-09-14T16:01:53.13+00:00
ApexNáV 365 Reputation points
2 answers

How to Fix Error Code: 399287

Unable to login to Microsoft account and admin center after buying of domain and change set domain to active email Moved from: Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-03-04T08:31:03.8166667+00:00
MZRV 0 Reputation points
commented 2026-09-14T16:00:32.02+00:00
Patrick 0 Reputation points
1 answer

Lost email account

I have changed the alias of an account and then accidentally removed it how can I recover the removed email again

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T11:29:14.4466667+00:00
Andrea Gazzini 0 Reputation points
commented 2026-09-14T15:57:39.5033333+00:00
Stefan Blom 352.7K Reputation points MVP Volunteer Moderator
1 answer

billing issue

I ordered 2 MS365 packages by mistake...I need to cancel one. Please provide telephone number.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T15:20:26.68+00:00
Louise Lafleur 0 Reputation points
answered 2026-09-14T15:55:29.4+00:00
DaveM121 933.9K Reputation points Independent Advisor
1 answer

Can a program "uninstall" be undone in Windows 8.1 64bit?

I accidentally uninstalled a Norton Utilities program. Can a program "uninstall" be undone in Windows 8.1 64bit?

Windows for home | Previous Windows versions | Recovery and backup
asked 2026-09-14T15:43:02.4166667+00:00
D D 0 Reputation points
answered 2026-09-14T15:53:08.4133333+00:00
Brink 16,660 Reputation points Volunteer Moderator
4 answers

Sending Bulk emails bounce bakc as spam

Hi, When I try to send a bulk email to my customers, its bouncing back saying that it's spam. Then when I try to send the same email to just 1 person, it will either go through or boucne back as spam. I have removed the signature, made the text plain and…

Outlook | Web | Outlook.com | Email
asked 2026-09-13T23:47:14.0766667+00:00
Craig Stuart 0 Reputation points
answered 2026-09-14T15:51:24.26+00:00
Jhun Buala 5,810 Reputation points Independent Advisor
1 answer

Azure DNS - Record Set for CNAME

My record set for CNAME has not yet resolved after 1 Hour (60 minutes) The domain is kec.ac.ke Im trying to use the twilio sendgrid email api and I have to verify my domain which sits in Azure DNS. Please assist.

Azure DNS
Azure DNS

An Azure service that enables hosting Domain Name System (DNS) domains in Azure.

917 questions
asked 2026-09-14T11:53:43.5+00:00
mykienesh 0 Reputation points
answered 2026-09-14T15:49:32.66+00:00
Vinodh247-1375 44,796 Reputation points Volunteer Moderator
2 answers

I purchased Office 2024 and installed it, but when I try to use Word is says my license isn't active and will not let me edit or create without purchasing 365.

I purchased Office 2024 and installed it, but when I try to use Word is says my license isn't active and will not let me edit or create without purchasing 365. The only way I can access a Word Document that I can edit is to do it through OneDrive, but I…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2025-12-10T17:16:09.7766667+00:00
MaryKaye Pazder 5 Reputation points
commented 2026-09-14T15:49:25.78+00:00
Brad Heath 0 Reputation points
1 answer

Device Encryption missing even though Windows says prerequisites are met

I am using Windows 11 Home Single Language, version 25H2, on a Lenovo laptop. The Device Encryption option is missing from Settings > Privacy & security. I have already checked the following: I am signed in with a Microsoft account. My Windows…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-13T06:50:08.98+00:00
Dinku yadav 0 Reputation points
commented 2026-09-14T15:48:27.77+00:00
Lucus-V 13,220 Reputation points Microsoft External Staff Moderator
1 answer

How to move to other worksheets in Excel365 running in Huawei Matepad

I'm using Excel365 in Huawei Matepad. How do I move to other worksheets currently not shown in the tab below the screen. The worksheet slide/arrows are not there

Microsoft 365 and Office | Excel | For home | Android
asked 2026-09-13T09:16:07.9466667+00:00
Romeo Carabeo 0 Reputation points
commented 2026-09-14T15:48:13.93+00:00
Lucus-V 13,220 Reputation points Microsoft External Staff Moderator
1 answer

Sending an e-mail to 104 e-mail users, I did it last month and the month before, it is only a Newsletter, this month it comes back as too many recipients.

recipients. I havetried sending it to a Group and also tried sending it in two lots but it still comes back as too many recipients. I have even tried to send an e-mail to a friend, nothing to do with sending the group Newsletter, and it won't even let…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-07T11:28:02.5866667+00:00
Pamela Thurbin 0 Reputation points
commented 2026-09-14T15:45:26.9933333+00:00
Lucus-V 13,220 Reputation points Microsoft External Staff Moderator