5,512 questions
5,512 questions with Windows for home | Windows 11 | Recovery and backup tags
1 answer
How to unlock my D drive.
Hello Microsoft support team. My D Drive been locked by Bitlocker, the problem is I don't have the recovery key, "manage-bde status D:" showed that Automatic unlock is disabled and the Recovery key ID doesn't match any IDs backed up in my…
Windows for home | Windows 11 | Recovery and backup
asked 2026-07-03T11:24:27.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 41%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
partha nath
0
Reputation points
answered 2026-07-03T11:58:17.4333333+00:00
DaveM121
898K
Reputation points
Independent Advisor
1 answer
HP 15-da0053wm help with bitlocker and why my system information has changed to Insyde H20 EFI BIOS
I added more memory to my laptop, after it restarted, it asked for my Bitlocker Recovery Key! Then I noticed that my BIOS information has changed.: Product name: Insyde H20 EFI BIOS (PII Removed). I have tried and tried to restore my laptop to factory…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-29T16:55:35.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 2%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
Judi Younger
0
Reputation points
commented 2026-07-01T17:18:42.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
14,615
Reputation points
Volunteer Moderator
2 answers
Bricked Surface Pro 11 running 26300.8697
Running 26300.8697. Due to malware, trying to do a system full reset using Start > Recovery. Reset process stops in the middle with dialog box message, that windows installation stopped unexpectedly. Hit the OK button to restart the process, and…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-30T02:23:35.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 90%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Ray Cosner
10
Reputation points
edited a comment 2026-07-01T17:10:02.8166667+00:00
Gunasekar N
71,205
Reputation points
Independent Advisor
2 answers
Inability to retrieve my bitlocker account after trying all means
Inability to retrieve my bitlocker account after trying all means. My 48 digits code were not on my profile while log in to my microsoft account.
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-05-05T13:18:12.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 84%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
Oyeniyi Akinboye
0
Reputation points
answered 2026-07-01T06:00:02.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 5%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
f hoseinpanahy
0
Reputation points
1 answer
can't log into Facebook on desktop computer
I cannot log into Facebook on my desktop. A screen always comes up saying I must log in on another device. What is this all about?? I can log in on my phone, but it's hard to see everything. Please help me log in on my desktop computer as I have always…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-30T16:29:25.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 31%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bkl
0
Reputation points
answered 2026-06-30T23:29:52.1566667+00:00
MUSTAFA SALAH
1,870
Reputation points
2 answers
Earlier today i got invited to a minecraft server and when i join my microsoft account was removed
Soooo earlier today i was playing minecraft with my little brother and someone sent us an invite to a server, and we really enjoy the game so we accept. Upon joining the server i was sent an email to my gmail about my account being altered and when i…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-29T17:58:08.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 97%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENY%3C/text%3E%3C/svg%3E)
nate Yarnie
0
Reputation points
answered 2026-06-30T20:08:56.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
45,710
Reputation points
Independent Advisor
1 answer
Trying to restore files in recycling bin, cannot restore due to message "One of the provided arguments is not acceptable"
I have Windows 11 and changed a setting (somewhere in One Drive) where it deleted thousands of files. I see them in my Recycle Bin of One Drive, not the PC. I have tried deleting a handful of files at a time, some restore, the majority don't. I…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
3 answers
Kernel Error
Dear Team, I bought my device last year in October. Today I got system updates and after updating it said that restart pending. So I restarted my device. From the device restart I am getting this message. I tried login to my account through my different…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-26T16:56:22.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 53%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
ROHIT TOMAR
0
Reputation points
answered 2026-06-30T07:56:38.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
23,020
Reputation points Microsoft External Staff
Moderator
1 answer
backup issue
My backup spins and stalls the page for 15 seconds and then goes back to normal.
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-29T23:18:06.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 6%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Penny Reagle-Smith
0
Reputation points
commented 2026-06-30T00:50:40.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeronimo Fuerte
41,425
Reputation points
Independent Advisor
2 answers
All emails of my hotmail accounts have been deleted. How can I recover them?
My account has been pirated by an external party an all my emails over the last 20 years have been deleted. They are nor in the trash nor anywhere else to be found. How can I recover or retrieve them? thanks a lot
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-28T09:39:12.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 59%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sina Leemann
0
Reputation points
edited an answer 2026-06-29T17:30:14.6333333+00:00
Darhyl Amizola
45,710
Reputation points
Independent Advisor
1 answer
Filehistory.exe missing from Win 11 Home 2H25 on surface pro
Trying to set up my new Surface Pro (Win 11 Home 2H25) to match my previous (Win 10 on Dell XPS) set up. Cannot set up FileHistory. Tried all options shown on-line. This is not a how to run it problem! Checked Win10 machine to find FileHistory.exe in…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-14T11:33:48.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 13%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
martin ashdown
0
Reputation points
commented 2026-06-29T16:36:46.2533333+00:00
martin ashdown
0
Reputation points
1 answer
Correct Bitlocker Key fails to unlock drive C on DE
Correct Bitlocker Recovery Key fails to unlock DELL1 drive C. Error message states "The recovery key is incorrect", but the Recovery Key ID was used to type and verify the listed Recovery Key. Problem occured when an Adblock app was…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-28T18:43:15.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 88%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
LAWRENCE BURKETT
0
Reputation points
answered 2026-06-28T21:20:09.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
nobuko c
124.3K
Reputation points
Independent Advisor
1 answer
My outlook email just disappeared
As the title says, I had a password leak which got all my account to be hacked, I got the opportunity to get the access back to all my email accounts with the exception of my outlook...which as it looks like, it just got deleted. I had important stuff in…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-28T14:56:56.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 63%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Monke Man
0
Reputation points
edited the question 2026-06-28T16:28:53.76+00:00
DaveM121 (2)
14,615
Reputation points
Volunteer Moderator
2 answers
Error Code 8007139f
Hello, My computer has been stuck on the Windows Recovery Bluescreen for an ungodly amount of time. I get Error Code 8007139f, no matter what I try to do. Ive tried restarting, startup repair, uninstalling updates, system repairs, command prompts,…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 9%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 48%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
1 answer
How to find the files or folders that were erased by Windows 11 after update
After I putted mina user on desktop as a icon, shut down the computer and turn on it. The mina icon was missing, in TEMP >DESKTOP>MINA here mina was empty. you said it was erased. Where do you leave them in my computer They had not names but the…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-23T17:58:02.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 94%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPZ%3C/text%3E%3C/svg%3E)
Penny Zhao
0
Reputation points
edited a comment 2026-06-28T02:22:52.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
10,830
Reputation points Microsoft External Staff
Moderator
1 answer
Bit locker keys the same for both my computers in my account
I got locked out of my new HP computer. When entering the bit locker number, it was not accepted. When checking my account, my older Dell computer has the exact same bit locker number. Shouldn’t they have different bit lockers? The new computer should…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-28T00:09:48.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 35%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kerry Stallo
0
Reputation points
commented 2026-06-28T02:08:29.1066667+00:00
EmilyS726
245.4K
Reputation points
Independent Advisor
2 answers
Windows 11 File history is not working since upgrading from Windows 10
Hello: I've seen a discussion regarding the problem I'm having, but I was not able to fix it given the suggestions offered. I followed the steps to stop filehistory, but I am unable to delete C:\Users(Moderator note: PII…
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-25T19:33:31.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 47%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Robert Towner
0
Reputation points
commented 2026-06-27T08:13:07.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
8,545
Reputation points Microsoft External Staff
Moderator
1 answer
Recovery key issue
System is advising me to enter my recovery key number. It does not recognize the one I had. Can you help me?
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-27T01:30:02.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Luanne Torblaa
0
Reputation points
answered 2026-06-27T02:04:21.5466667+00:00
Jonathan Deives
74,620
Reputation points
Independent Advisor
1 answer
Recovery key issue. Where do I find my recovery key number.I can not use my computer. Can you help me?
Microsoft is telling me to provide my recovery key number. Where do I find so I can use my computer?
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-27T01:22:49.14+00:00
Luanne Torblaa
0
Reputation points
answered 2026-06-27T01:59:38.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DeV
165.9K
Reputation points
Independent Advisor
1 answer
Recovery key for HP 15s hard reset
I want to reset my laptop and I need to know how to get my " Recovery Key ID for my HP Laptop 15s
Windows for home | Windows 11 | Recovery and backup
5,512 questions
asked 2026-06-26T19:30:54.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 2%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
GREGORIO MERLO
0
Reputation points
answered 2026-06-26T20:03:10.2533333+00:00
EmilyS726
245.4K
Reputation points
Independent Advisor