BitLocker Recovery Key page enters an infinite redirect loop after

Shopper Moffat 0 Reputation points
2026-09-07T13:33:50.9733333+00:00

When I click on "Manage recovery keys" I get stuck in an infinite loop.

When I search for help on this issue on the Microsoft support page I'm given three previous topics:

More help

  • BitLocker recovery key page infinite loading loop (://microsoft.com ...
  • Hello,My personal computer got locked on the BitLocker recovery screen after a recent automatic Windows update. It is asking for a 48-digit recovery key.The problem is that when I try to access aka.ms/myrecoverykey or ://microsoft.com from my phone or any other device, the page goes into an infinite loading loop or gets stuck on a blank screen. I have tried switching between Wi-Fi and mobile ...
  • BitLocker Recovery Key page enters an infinite redirect loop after ...
  • Investigate why the Recovery Key page enters an infinite redirect loop. Help restore access to the Recovery Key page or provide another official method to retrieve my recovery key associated with the Recovery Key ID above.
  • BitLocker Recovery Key page enters an infinite redirect loop after ...
  • Could you please: Verify whether my BitLocker Recovery Key is stored in my Microsoft account. Investigate why the Recovery Key page enters an infinite redirect loop. Help restore access to the

I can't access any of these answers.

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Windows for home | Windows 11 | Recovery and backup
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  1. AI answer

    2026-09-07T13:34:11.6733333+00:00

    This is a known server-side issue that has affected the BitLocker Recovery Key page for some users. If the device is already listed in the Microsoft account but Manage recovery keys loops on Trying to sign you in or shows a blank page, the accepted guidance is:

    1. Wait and try again later. Multiple reports describe this as an intermittent Microsoft-side issue rather than a problem with the PC or browser.
    2. Try an InPrivate/Incognito browser window and open the recovery key page again.
    3. Temporarily disable any active VPN before opening the recovery key page.
    4. Try a different network, such as switching from Wi‑Fi to a mobile hotspot, then open the recovery key page again.
    5. If the page still loops, change the Microsoft account password and then try accessing the recovery key page again. This was reported as a workaround in one accepted answer.

    If the device is on the BitLocker recovery screen, the supported recovery action is to enter the 48-digit BitLocker recovery key. If the key is correct, Windows should start.

    For managed environments, recovery keys can also be located by device name or recovery key ID in Microsoft Entra ID or AD DS, and MBAM environments can use the Self-Service Portal if configured.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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