Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,085 questions
1 answer
Missing Order History
I was charged for Microsoft 365 last December 2025. I requested my subscription be changed to Personal which was done. The charge for the Family subscription was refunded back to my credit card. On December 9, 2025 my credit card was charged $105.99 for…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-06-03T15:39:02.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 6%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Keith Greenwald
0
Reputation points
answered
2026-06-03T15:39:52.49+00:00
AI answer
1 answer
issue with authenticator getting into it
I have been trying since saturday , that was when I transfered everything from old phone to new one and I am not able to sign into my authenticator , it keeps sending me codes to input, now can I do that if I am not able to get in. I did the recovery…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,428 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 85%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
1 answer
Cannot contact copilot
Copilot was working great up till yesterday and now all of a sudden no matter what I enter it says cannot contact copilot. Did the Copilot Troubleshooter and it says unable to fix Needs a more advanced solution. I haven't changed any settings and…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
264 questions
asked
2026-06-03T14:29:36.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 33%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
St BentOak
0
Reputation points
answered
2026-06-03T14:29:51.8066667+00:00
AI answer
1 answer
I can't open my power point presentation
I can't read the file for my power point presentation. It is just one specific power point presentation, I have no problem with any other. When trying to open the file: "PowerPoint found a problem with content in (location of the file), and the…
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,082 questions
asked
2026-06-03T14:28:37.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 10%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jennifer Ferrer
0
Reputation points
answered
2026-06-03T14:28:57.6266667+00:00
AI answer
1 answer
Can not sign into authenticator app since changing phone
This seems to be a common issue but i have lost access to my 365 account since losing access to my authenticator app. I realise that i will not be able to sort this myself but can not even raise a support case to gain assistance. can anybody point me in…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,428 questions
asked
2026-06-03T14:25:03.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 25%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Gary Watson
0
Reputation points
answered
2026-06-03T14:25:39.56+00:00
AI answer
1 answer
refund subsciption payment
i had buy the premium game pass for 1 euro for 2 weeks and now it charge me 13 euro without ask me and i didnt want it can i get my money back or just pay another 8 euros and get ultimate pass?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,947 questions
asked
2026-06-03T14:14:37.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
giannis giannis
0
Reputation points
answered
2026-06-03T14:14:58.84+00:00
AI answer
1 answer
Ho to get access token to call Graph API
I want to call Graph API from Spring Boot application to retrieve Group information for an user. I am calling this endpoint https://login.microsoftonline.com/TENANT_ID/oauth2/v2.0/token Please let me know what details needs to be sent in request…
Microsoft Security | Microsoft Graph
Microsoft Security | Microsoft Graph
An API that connects multiple Microsoft services, enabling data access and automation across platforms
14,190 questions
asked
2026-06-03T14:08:02.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 77%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Patra, Braja Bilash (B.)
0
Reputation points
answered
2026-06-03T14:08:26.5966667+00:00
AI answer
1 answer
My copilot is not responding to written text
My copilot is not responding to any written text need help in resolving this issue I need help in resolving this issue
Microsoft Copilot | Other
2,126 questions
asked
2026-06-03T13:31:29.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 79%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Glenda Cunningham
0
Reputation points
answered
2026-06-03T13:31:44.5833333+00:00
AI answer
1 answer
Is it possible to transfer info over from a previous MS educator account to a new one?
I once was an MIEE certified person for a year when I worked at a different institution and then I have started somewhere new and was looking to start this afresh but wondered if I could transfer over any of other completed modules and my MIEE…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,776 questions
asked
2026-06-03T13:18:39.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 65%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Mark Thomas
0
Reputation points
edited the question
2026-06-03T13:28:01.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
22,525
Reputation points
Volunteer Moderator
1 answer
Minecraft on PC with xbox gift card?
I want to buy two things a controller and minecraft, so im getting a 100 dollar xbox gift card , can I get minecraft on PC with an xbox gift card or can i buy a microsoft gift card and then buy the controller?
Windows for home | Other | Gaming
4,273 questions
asked
2026-06-03T13:08:52.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 31%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Josh T
0
Reputation points
answered
2026-06-03T13:09:09.6733333+00:00
AI answer
1 answer
Microsoft excel, word.. cannot be opened after Office 2019 was installed
Excel file cannot be opened after Office 2019 was re-installed Moved from: Windows for home | Previous Windows versions | Accessibility
Microsoft 365 and Office | Excel | Other | MacOS
Microsoft 365 and Office | Excel | Other | MacOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
563 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 64%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
1 answer
Como recuperar mi cuenta de Microsoft Learn despues de haber agregado un correo personal a mi correo profesional
Mi perfil original de Microsoft Learn contenía mi historial de capacitación y certificaciones. Después de vincular una cuenta personal de Outlook a mi cuenta de trabajo, se creó un nuevo perfil vacío. Ahora el perfil muestra "Welcome to Microsoft…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,599 questions
asked
2026-06-02T20:41:42.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 61%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EII%3C/text%3E%3C/svg%3E)
Ingrid Infante
0
Reputation points
edited the question
2026-06-03T12:43:30.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
11,560
Reputation points Microsoft External Staff
Moderator
1 answer
Lists and tasks removed from my To Do app and I dont know how to retrieve them?
I haven't intentionally deleted any lists/tasks but I've just selected the app, it's opened, and I only now have 1 of my lists showing in the app. I had 4 different lists previously. I use this app as my daily planner and had reoccurring tasks set up in…
Microsoft 365 and Office | Microsoft To Do | For home
Microsoft 365 and Office | Microsoft To Do | For home
A cloud-based task management app from Microsoft that helps users organize and manage daily tasks across devices.
376 questions
asked
2026-06-03T11:52:10.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 32%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kate Fish
0
Reputation points
answered
2026-06-03T11:52:21.27+00:00
AI answer
1 answer
We couldn't send your message. We can't reach Copilot. HELP!!!!!!!!!!!!!!!!!!!!
Hi I am pleading for some help.. I've 7 kids and 2 with ASD one Severely Autistic none verbal, he is 2 and a half and he has no social or communication skills, he is obsessed with the TV and spongebob squarepants season 11. lately he's started to run and…
Microsoft Copilot | Windows Copilot | Copilot+ PC
Microsoft Copilot | Windows Copilot | Copilot+ PC
A PC equipped with advanced AI capabilities and Windows Copilot integration
252 questions
asked
2026-06-03T11:20:13.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 46%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Toby Landregan
0
Reputation points
answered
2026-06-03T11:20:27.4633333+00:00
AI answer
1 answer
how to fix the problem of my packages saying and unliceced and turning off
packages what to be repaired daily and tun off
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,464 questions
asked
2026-06-03T10:53:23.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 17%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Barack Ochola
0
Reputation points
answered
2026-06-03T10:53:45.91+00:00
AI answer
1 answer
Microsoft designer saved file get distorted
I have several design files, and today when I open them in web browsers like Edge and Chrome, the content appears distorted. All the fonts are missing and the text looks like barcodes or unreadable symbols. Could you help me troubleshoot and resolve this…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,105 questions
asked
2026-06-03T10:23:41.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 46%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
soh judith
155
Reputation points
answered
2026-06-03T10:23:58.3066667+00:00
AI answer
1 answer
Cómo cambiar la dirección postal en una facturación de un producto Microsoft 365
He renovado mi suscripción a Microsoft 365 family, necesito la factura correcta y aparece una dirección muy antigua que ya no sirve. He incluido la nueva dirección pero no consigo que se cambie en la factura. Muchas gracias
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,947 questions
asked
2026-05-30T16:22:18.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Ana Fernández
0
Reputation points
edited the question
2026-06-03T10:03:20.35+00:00
Gérard Oomens
131.5K
Reputation points
Volunteer Moderator
1 answer
Authenticator app not working
The authenticator app won't let me approve anything, nothing shows up
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,428 questions
asked
2026-06-03T09:26:15.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 57.00000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rachel Redford
0
Reputation points
answered
2026-06-03T09:26:28.56+00:00
AI answer
1 answer
Microsoft Surface Laptop 2 not charging
I was working off my laptop until 6% without a charger. When I started charging, I could smell something burning. I pulled out the charger and saw smoke coming out from the charger. I went to the shops to buy a new charger but my laptop cannot be…
Surface | Surface Laptop | Power and battery
1,014 questions
asked
2026-06-03T09:19:58.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 35%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Irene
0
Reputation points
answered
2026-06-03T09:20:13.34+00:00
AI answer
1 answer
Switch from family to personal
I want to switch for family subscription to personal immediately because my functions are now limited although my Microsoft office expires on the 6th of June. Please activate my personal subscription immediately.
Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
335 questions
asked
2026-06-03T09:14:18.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 82%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bhekisisa Ngwenya
0
Reputation points
answered
2026-06-03T09:14:31.25+00:00
AI answer