5,275 questions
2 answers
Paid game license missing from Microsoft Account despite valid proof of purchase
Hi Microsoft Community, I am having an issue where a game license I previously purchased has vanished from my Microsoft account. I contacted the game's support team, and they stated that my primary email address currently shows no active license attached…
Windows for home | Windows 11 | Licensing and activation
asked
2026-09-10T21:11:50.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 55.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYV%3C/text%3E%3C/svg%3E)
Yogesh Velladurai
0
Reputation points
commented
2026-09-13T12:21:19.1733333+00:00
Jeronimo Fuerte
45,760
Reputation points
Independent Advisor
1 answer
Hardware upgrade - unlinked account
Hi all, I've just upgraded my PC. I've managed to link this new PC to my account and its even reflected on my Microsoft devices list. Despite this i am not able to activate it. I've tried everything, including the 'I changed hardware' in the activate…
Windows for home | Windows 11 | Licensing and activation
5,275 questions
asked
2026-09-10T22:42:53.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Rob D
0
Reputation points
commented
2026-09-13T12:18:12.19+00:00
Jeronimo Fuerte
45,760
Reputation points
Independent Advisor
2 answers
Want to Cancel my Microsoft subscription
My subscription expires in a few weeks. How do I cancel it?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,930 questions
asked
2026-09-13T00:34:22.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 89%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETJ%3C/text%3E%3C/svg%3E)
toni johnson
0
Reputation points
answered
2026-09-13T12:16:46.5166667+00:00
Bence Weiszmann
1,640
Reputation points
3 answers
I cannot download Microsoft 365 on to my Apple MacBook Air
When I attempt to download Microsoft 365 I get an error message Error 0x0
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,758 questions
asked
2026-09-13T10:53:30.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 62%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tom Murray
0
Reputation points
answered
2026-09-13T12:12:11.8733333+00:00
Bence Weiszmann
1,640
Reputation points
2 answers
i can't receive the code from the authenticator app
everytime i want to sign in i cant receive any message from the authenthicator app so i can sign in. so i always stuck at the number verify while sign in
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,427 questions
asked
2026-09-13T04:57:18.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 89%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Melvine Octolevino Hutapea
5
Reputation points
answered
2026-09-13T12:11:34.5366667+00:00
Nathan Roberts (SN)
13,616
Reputation points Student Ambassador
Volunteer Moderator
1 answer
I keep getting overdue reminders for a 365 payment I have already made 1/09/2026
I keep getting overdue reminders for a 365 payment I have already made 1/09/2026
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,076 questions
asked
2026-09-13T11:31:39.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 49%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Anita Young
0
Reputation points
answered
2026-09-13T12:11:22.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Diana Mariz
10,905
Reputation points
Independent Advisor
1 answer
How to fix error of , world has ran into an error , on windows 10 .
i have to use word on my laptop, windows 10 . But whenever i open it , it shows an error meassage of, we are sorry but world has ran into an error which is preventing it from working correctly . World would need to be closed as a result . would you…
Windows for home | Other | Performance and system failures
2,854 questions
asked
2026-09-13T11:32:14.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 75%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
Eman fatima
0
Reputation points
answered
2026-09-13T12:06:53.0466667+00:00
DaveM121
930.8K
Reputation points
Independent Advisor
3 answers
Cannot Use My Product Key on a New Laptop
I went to setup.office.com, I redeemed my key and then chose 64bit. It then says Service Unavailable, try again later
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,457 questions
asked
2026-09-07T23:12:22.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 60%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jana Gordon
0
Reputation points
answered
2026-09-13T11:58:33.85+00:00
Stefan Blom
351.6K
Reputation points MVP
Volunteer Moderator
2 answers
Can't Find My Schduled Exam
I"ve registered for an exam but i'm not able to see the exam details here. Due to that i missed my exam.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,754 questions
asked
2026-09-13T10:01:47.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 32%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sheikh, Mohammad Abid (Cognizant)
0
Reputation points
commented
2026-09-13T11:56:49.8266667+00:00
Julian Sharp
43,026
Reputation points
2 answers
I can't redeem my points
I can't redeem a digital gift card and the qr code is broken. I only have one device and I installed Bing.
Bing | Bing Apps | Search from Apps
Bing | Bing Apps | Search from Apps
Mobile and desktop apps that bring Bing’s search, discovery, and personalization features to users across devices.Search from Apps - The ability to create a query for information directly within applications, enhancing productivity and efficiency.
59 questions
asked
2026-08-02T19:06:43.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 69%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
ayden Bernal Gonzalez
0
Reputation points
commented
2026-09-13T11:54:51.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 19%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NorthSideBub
0
Reputation points
1 answer
How do I remove the TotalAV sales pop ups? I've uninstalled the program and still get the pop ups.
I have uninstalled TotalAV and continually get pop ups. How do I get rid of them?
Windows for home | Other | Apps
6,608 questions
asked
2026-02-08T01:29:47.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 42%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Ryc Lyden
5
Reputation points
commented
2026-09-13T11:52:08.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Charles Harrison
0
Reputation points
3 answers
Windows 11 Pro Activation Error 0x803fa067 after update
Hello. My computer updated and now it says Windows is not activated with error code 0x803fa067. I tried entering the default Pro key but it still fails. How can I fix this or contact a live support agent to activate my Windows? Thank you.
Windows for home | Windows 11 | Licensing and activation
5,275 questions
asked
2026-09-13T11:15:05.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 6%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jhaxenolf Rodj
0
Reputation points
answered
2026-09-13T11:50:59.6566667+00:00
DaveM121
930.8K
Reputation points
Independent Advisor
1 answer
How can i add payment method to my pc since it doesnt let me add any payment methods
i tried two cards and both of them said wrong credential i wanted to buy minecraft those cards worked for my friend i also opened anoither acc anth they still didntweork
Windows for home | Windows 11 | Gaming
5,330 questions
asked
2026-09-13T11:12:26.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Angjelo
0
Reputation points
answered
2026-09-13T11:50:18.87+00:00
Diana Mariz
10,905
Reputation points
Independent Advisor
0 answers
Azure for Students verification used, no subscription created, and all support channels inaccessible
Hello, I am a current student at The Hong Kong Polytechnic University. I attempted to activate Azure for Students using my academic email. My academic email is now marked as having already been used for verification this year, but no Azure for Students…
Azure | Azure Training
Azure | Azure Training
Training: Instruction to develop new skills.
3,309 questions
asked
2026-09-12T07:58:50.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 46%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELX%3C/text%3E%3C/svg%3E)
LU, XIZHEN [Student]
0
Reputation points
edited the question
2026-09-13T11:46:34.1633333+00:00
Nathan Roberts (SN)
13,616
Reputation points Student Ambassador
Volunteer Moderator
1 answer
Power BI Pro Licence issue
I am unable to see Power BI Pro license for my Microsoft account, despite I have Power Bi Pro Licence extended till end of 2027. I am unable to access Power Bi Dashboard reports. Please let me know what is the issue and how can I get the Power BI…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,975 questions
asked
2026-09-13T11:22:05.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 66%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUM%3C/text%3E%3C/svg%3E)
Uddin, Mohammed Imtiaz (Cognizant)
0
Reputation points
answered
2026-09-13T11:40:40.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Heimerdinger
295
Reputation points
Independent Advisor
2 answers
Unable to confirm your University ID
I asked my University to create an MS school account, and they did. I log in to MS Office and other products, but when I log in to Azure Education, I get this "Unable to confirm your University ID" message. Can you please tell me what is the…
Azure | Azure Training
Azure | Azure Training
Training: Instruction to develop new skills.
3,309 questions
asked
2026-09-12T09:32:58.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Rasindu Gunasekara
0
Reputation points
edited an answer
2026-09-13T11:40:06.9033333+00:00
Nathan Roberts (SN)
13,616
Reputation points Student Ambassador
Volunteer Moderator
1 answer
Two Xbox accounts but only one Microsoft account.
I know for sure I only have one Microsoft account with my email the same one I've always used on anything Xbox related. I was playing on my PlayStation when I was prompted and had to make an Xbox account to play Minecraft there while I has one already…
Windows for home | Windows 11 | Accounts, profiles, and login
10,041 questions
asked
2026-09-10T09:32:43.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 93%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Semaj
0
Reputation points
commented
2026-09-13T11:36:54.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 7.000000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Allan Park
0
Reputation points
2 answers
MSSQL error 40613
Today I can't connect to azure SQL at all., I didn't make any change, the IP is ok. The query editor in the Azure portal doesn't work either, however it shows the service available when i check. It is for more than 12 hours already, im not awr of…
Azure SQL Database
Azure SQL Database
An Azure relational database service.
6,947 questions
asked
2026-09-11T19:36:30.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 83%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Peter Bancso
0
Reputation points
edited a comment
2026-09-13T11:11:10.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 81%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
calculadora alicia
0
Reputation points
1 answer
Only available Microsoft 365 administrator locked out by MFA – unable to reach phone support
Hello, I am the only available administrator of our Microsoft 365 business environment. I cannot sign in because I no longer have access to Microsoft Authenticator, and none of the alternative verification methods work. The IT company that originally…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,975 questions
asked
2026-09-13T09:46:42.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Ekonorm | Brent
0
Reputation points
edited an answer
2026-09-13T11:10:13.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 45%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-Ng
1,225
Reputation points
Independent Advisor
1 answer
Unable to login to Microsoft Azure account using personal gmail account
I am not able to login to Microsoft Azure account using personal gmail account I do not have Microsoft Authenticator app set up for my gmail account but receiving the same pop up again. . [Moderator edit: Changed tags: Azure | Microsoft Foundry ]
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,177 questions
asked
2026-09-12T19:36:22.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 6%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Danu, Satyendra
0
Reputation points
edited an answer
2026-09-13T11:04:30.3233333+00:00
Nathan Roberts (SN)
13,616
Reputation points Student Ambassador
Volunteer Moderator