Can't Find My Schduled Exam

Sheikh, Mohammad Abid (Cognizant) 0 Reputation points
2026-09-13T10:01:47.9766667+00:00

I"ve registered for an exam but i'm not able to see the exam details here. Due to that i missed my exam.

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  1. Julian Sharp 43,026 Reputation points
    2026-09-13T10:17:36.3566667+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when scheduling or taking an exam

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  2. AI answer

    2026-09-13T10:02:00.59+00:00

    If the exam does not appear in the Learn profile, first confirm the correct Learn account is being used. Missing exam appointments and credentials are commonly caused by signing in with a different personal Microsoft account or work/school account than the one used during registration.

    Steps:

    1. Sign in to Learn and open the Credentials area: https://learn.microsoft.com/en-us/users/me/credentials?tab=credentials-tab
    2. Check the Certifications tab and look for the exam under Past exams or the scheduled exam area.
    3. If nothing appears, try any other Microsoft accounts that may have been used to register the exam.
    4. If the exam was missed, Microsoft does not offer refunds for exams that are missed.
    5. For additional help with a missing exam or credential, contact Microsoft Credentials Support: https://learn.microsoft.com/en-us/credentials/support/help

    If the issue is specifically that the scheduled exam cannot be found, checking the Learn profile credentials page is the supported first step.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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