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Locked out of My Tenant. I am the only Global Admin

Hello Team, I have a Microsoft Tenant with Business license. Recently i had issues with my phone and had to reset. As part of it, i lost MFA configurations on my phone. Due to this, i have lost access to my Tenant. I am the only Global Admin for the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T12:40:20.73+00:00
Praveen Kumar H S 0 Reputation points
edited the question 2026-09-16T13:42:32.54+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
1 answer

Useless rewards team support

To preface I've been using MS Rewards for a LONG time. I've never once had an issue, I've accumulated and redeemed well over a million points in that timeframe. Last week I had an issue where the Bing app daily check-in gave me the 50 points for checking…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,369 questions
asked 2026-09-16T11:58:57.5233333+00:00
Will Lyon 21 Reputation points
answered 2026-09-16T13:41:27.46+00:00
Onyx Is here 4,930 Reputation points Independent Advisor
3 answers

Email not showing in shared mailbox

Hello, I am apart of a shared mailbox and I am expecting to receive two factor authentication codes. I can confirm via the 365 admin center that the emails are delivered successfully. However, I am unable to see in either the desktop or Web version of…

Microsoft 365 and Office | Other
asked 2025-12-15T23:36:53.25+00:00
Kareem Culbertson 120 Reputation points
commented 2026-09-16T13:41:11.3166667+00:00
JuliaMarvin 22,790 Reputation points Volunteer Moderator
1 answer

Microsoft 365

Cancel my Microsoft 365 supscription. I did not authorize this.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T13:05:01.47+00:00
Anonymous
answered 2026-09-16T13:40:49.04+00:00
DaveM121 932.6K Reputation points Independent Advisor
1 answer

How to transfer Office Home & Business 2024 license to another user

I have activated a Office Home & Business 2024 license under my personal Microsoft account in my previous company. Now that I have left the company, i would like to transfer this license to another staff so that they can continue to access to this…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T09:10:50.1366667+00:00
Chow Hiang Ang 0 Reputation points
answered 2026-09-16T13:40:41.4866667+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
0 answers

Azure for Students subscription not provisioned after verification

Hello Microsoft Support, I am trying to activate Azure for Students using my college email. My student verification/sign-in is successful, but the Azure for Students subscription has not been provisioned. Azure Portal shows No subscriptions and No…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,356 questions
asked 2026-09-16T13:39:19.9566667+00:00
ranjith gumpili 0 Reputation points
2 answers

Issue with my One Drive storage space

I have received an email from Microsoft which says that: my <personal account> is currently frozen because you’re 26.3 GB over your storage limit of 5 GB. Your files are still there. However, your cloud storage will be deleted on or after 10/2/2026…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-16T13:03:19.4933333+00:00
Mary Rose Tan 0 Reputation points
answered 2026-09-16T13:39:05.8033333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
3 answers

Laptop camera not working since latest windows update

Lenovo Yoga Pro 9i camera will not switch on since recent windows update. I am completely unable to find a solution. Please help

Windows for home | Windows 11 | Devices and drivers
asked 2026-04-20T18:57:26.8033333+00:00
John Davies 0 Reputation points
commented 2026-09-16T13:38:19.3033333+00:00
sp selvan 0 Reputation points
2 answers

Stockhistory in Excel not returning values for the past 2 days for any stock symbol

Stockhistory in Excel not returning values for the past 2 days for any stock symbol. It does continue to provide values for prior dates. Reloaded Office and 365 so that's not the issue. Using Windows machine.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-11T04:38:25.0566667+00:00
david brager 5 Reputation points
commented 2026-09-16T13:35:55.76+00:00
Frank Duquette 65 Reputation points
1 answer

Ingest multiple xml files through ADF which has different schemas

Hi all, I have an Azure blob storage of xml files with at least two different schemas. I would like to ingest all of these files through ADF (probably using Dataflow) and only process one type of schema to sink to a SQL database. How is this done…

Azure Data Factory
Azure Data Factory

An Azure service for ingesting, preparing, and transforming data at scale.

12,201 questions
asked 2023-05-08T15:25:06.67+00:00
Raymond Mitchell 15 Reputation points
commented 2026-09-16T13:34:05.1933333+00:00
Emilio Molina 0 Reputation points
1 answer

Microsoft rewards account suspended!!!

So my rewards account has been suspended for no reason I'm sure I've been trying to unlock it or just get any support help for hours now EVERY SINGLE LINK I've found just rolls back to the rewards page and that would be fine except every time the page…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,369 questions
asked 2026-09-11T01:07:01.47+00:00
Thegr8melinko 0 Reputation points
commented 2026-09-16T13:33:55.59+00:00
Vikki-T 10,375 Reputation points Microsoft External Staff Moderator
1 answer

Incorrect blocking of an email sender

Hi, I have an email contact that has all their emails to me bounce with a reason given that I have marked them as spam. I have added them to safe senders and checked that I have not blocked them but I still do not get their emails. They are in my…

Outlook | Web | Outlook.com | Email
asked 2026-09-16T12:15:32.3766667+00:00
Bob D'cruz 0 Reputation points
commented 2026-09-16T13:28:18.7533333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
3 answers

how do i reinstall Outlook only for a pc

need to reinstall outlook but not the res t of the office suite

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-12-05T22:40:37.46+00:00
Phil walker 0 Reputation points
commented 2026-09-16T13:27:38.5466667+00:00
Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
3 answers

Video DXGNRL Fatal Error when playing games.

Hello. For the past month or so I have been getting this screen frequently whilst playing games. My screen blinks and the audio buzzes for a few seconds, then the game just crashes. After a few seconds the laptop itself gets the fatal error and crashes.…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-14T14:05:55.72+00:00
mecwithadot 0 Reputation points
commented 2026-09-16T13:21:55.6766667+00:00
David-M 126.1K Reputation points Independent Advisor
1 answer

HOW TO DOWNLOAD THE E-FAPIAO

Hi, I requested the efapiao back on July but did not receive it nor able to download it. I have attached a screenshot. Pls kindly help on this issue. Thank you. Zhang

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T03:21:59.2433333+00:00
Zhang 0 Reputation points
commented 2026-09-16T13:18:02.6933333+00:00
Carl-L 21,995 Reputation points Microsoft External Staff Moderator
1 answer

I am being given the eternal runaround on my Windows Digital License activation after installing a BIOS update that changed secure boot keys.

I have a Windows 10 Pro Digital License which still shows in the Order History of my Microsoft Account. The windows settings app tells me that the hardware of my device has changed with error code 0xC004F211. The Troubleshoot button under that will…

Windows for home | Windows 10 | Security and privacy
asked 2026-09-15T01:38:48.4766667+00:00
epic Dabber 0 Reputation points
commented 2026-09-16T13:17:27.81+00:00
epic Dabber 0 Reputation points
2 answers

helpp me pleaseee

Subject: URGENT – Sole Global Administrator locked out by MFA Hello, I am locked out of my Microsoft 365 Business tenant for Maison Y. My administrator account is: [Moderator note: Personally Identifiable Information removed] @MaisonY.onmicrosoft.com I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T12:49:04.8133333+00:00
Yasmine Elghali 0 Reputation points
edited the question 2026-09-16T13:15:41.2366667+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
2 answers

My account has been locked.

Hello, my Microsoft account ing*****@outlook.com is locked. I completed the verification flow and the account recovery form, but the account remains locked. I need an account-security review and escalation. I can provide proof of ownership: the full…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2025-11-10T07:29:08.53+00:00
Ehyeh Zeus 10 Reputation points
commented 2026-09-16T13:15:10.0566667+00:00
JuliaMarvin 22,790 Reputation points Volunteer Moderator
2 answers

How to report phishing emails when we dont have email header file and images

Hi Team, I wanted to report [Moderator Note: Personal Info Removed]@spiceimporter.com, where the sender is impersonating an organization and sending fraudulent emails. We are currently reporting these cases to ******@outlook.com because the domain uses…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T08:42:51.64+00:00
kadali kishore 0 Reputation points
answered 2026-09-16T13:12:08.3833333+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
97 answers

File Explorer not previewing pdf files since 25H2 update

Since installing the 25H2 update to Windows 11, the preview for pdf files is not working. I just get the following message "The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from,…

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-10-15T08:07:37.1033333+00:00
Paul Nicholson 560 Reputation points
recommended 2026-09-16T13:11:16.5533333+00:00
Sumit 44,316 Reputation points Volunteer Moderator