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My account has been locked.

Hello, my Microsoft account ing*****@outlook.com is locked. I completed the verification flow and the account recovery form, but the account remains locked. I need an account-security review and escalation. I can provide proof of ownership: the full…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2025-11-10T07:29:08.53+00:00
Ehyeh Zeus 10 Reputation points
commented 2026-09-16T13:15:10.0566667+00:00
JuliaMarvin 22,790 Reputation points Volunteer Moderator
2 answers

How to report phishing emails when we dont have email header file and images

Hi Team, I wanted to report [Moderator Note: Personal Info Removed]@spiceimporter.com, where the sender is impersonating an organization and sending fraudulent emails. We are currently reporting these cases to ******@outlook.com because the domain uses…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T08:42:51.64+00:00
kadali kishore 0 Reputation points
answered 2026-09-16T13:12:08.3833333+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
97 answers

File Explorer not previewing pdf files since 25H2 update

Since installing the 25H2 update to Windows 11, the preview for pdf files is not working. I just get the following message "The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from,…

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-10-15T08:07:37.1033333+00:00
Paul Nicholson 560 Reputation points
recommended 2026-09-16T13:11:16.5533333+00:00
Sumit 44,316 Reputation points Volunteer Moderator
1 answer

sound problems

how to fix sound problems my speaker is not working

Windows for home | Other | Devices and drivers
asked 2025-11-01T08:19:41.81+00:00
Papa Tjeba 0 Reputation points
commented 2026-09-16T13:08:58.9+00:00
Sumit 44,316 Reputation points Volunteer Moderator
4 answers

My Hotmail account does not exist anymore..........

I attempt to login to my old Hotmail email account but the system indicates the account does not exist. I attempt to create a new account with the same login name but the system indicates that name has been taken. How can I get access to my old Hotmail…

Outlook | Web | Outlook.com | Email
asked 2026-09-16T11:52:06.0166667+00:00
William Sautters 0 Reputation points
answered 2026-09-16T13:07:08.0933333+00:00
TaoLi 112.1K Reputation points Independent Advisor
3 answers

Over billing of my subscription

For the last couple of months, my account has been charged twice within the month. There have been two charges of $9.99 on my account, and I haven't been able to speak with anyone concerning this matter. I would like my subscription resume, but not…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T12:32:10.02+00:00
lamontte hamon 0 Reputation points
answered 2026-09-16T13:05:17.96+00:00
DaveM121 932.6K Reputation points Independent Advisor
0 answers

Open Outlook Support Ticket

Open a ticket with Outlook support ? I cannot sit in MS jail anymore. I'm 50 hours in troubleshooting with these live idiots and I'm in tears b/c I can't send an email. I have a list of 25 things I've tried. GWSMO/Microsoft blame each other. At least…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-15T21:58:44.1666667+00:00
Melissa T 10 Reputation points
commented 2026-09-16T13:02:14.8366667+00:00
ReelJoker 0 Reputation points
2 answers

I purchased office 2024 home and installed it on my mackbook, but not able to edit in excell

I purchased office 2024 home and installed it on my mackbook, but not able to edit in excell.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-16T12:10:59.92+00:00
Sachin Kaushik 0 Reputation points
answered 2026-09-16T12:47:51.2266667+00:00
TaoLi 112.1K Reputation points Independent Advisor
0 answers

0 TPM quota for all full-size GPT-5, GPT-5.x and GPT-6 models in every region, and my quota requests were denied

My subscription (Azure Sponsorship, quota tier "Free Tier") has 0 TPM interactive quota (Global Standard, Data Zone Standard and Standard) for every full-size model newer than GPT-4.1, in every region. This includes gpt-6-astra, gpt-5,…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,016 questions
asked 2026-09-16T12:40:49.0333333+00:00
Metin Birdal 0 Reputation points
1 answer One of the answers was accepted by the question author.

Online recovery of VM is Failing

We are currently attempting to restore the virtual machine (TESTVM) from an Azure Online Recovery Point using Microsoft Azure Backup Server (MABS). During this process, we evaluated all three available recovery methods and encountered the following…

Azure Backup
Azure Backup

An Azure backup service that provides built-in management at scale.

1,812 questions
asked 2026-08-29T12:57:46.27+00:00
kartik Sarsawat 20 Reputation points
accepted 2026-09-16T12:34:44.8733333+00:00
kartik Sarsawat 20 Reputation points
1 answer

Multiple 365 accounts need to close and amalgamate

I am in my family sharing 365 account and log in through my gmail e-mail address however when I open outlook it shows my e-mail address as a really weird e-mail address (loads of random letters and numbers followed by @outlook.com. I want to use my gmail…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T11:59:11.7833333+00:00
louise allott 0 Reputation points
answered 2026-09-16T12:34:05.59+00:00
TaoLi 112.1K Reputation points Independent Advisor
2 answers

NEW OUTLOOK START UP PROBLEM

NEW OUTLOOK STARTS BUT ONLY DISPLAYS AN ENVELOPE WITH A LETTER POPPIN IN AND OUT

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-16T11:57:41.51+00:00
Jan Matthews 0 Reputation points
answered 2026-09-16T12:32:53.82+00:00
SD - IA 179.4K Reputation points Independent Advisor
1 answer

how can i fix my issues of excel files

Hello, When I am opening my excel file its showing error and telling for repair, so tell me how can i resolve the issues.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-16T11:51:59.26+00:00
Alok Ranjan Biswal 0 Reputation points
commented 2026-09-16T12:32:21.5833333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer

Live Agent for XBOx

Does Microsoft have live agents or is it all AI based. Someone used my Credit card. Which has caused me to have unpaid bills and insufficint bank. I am not going to wait a month for someone to call me. I want to speak to a live agent

Azure Analysis Services
Azure Analysis Services

An Azure service that provides an enterprise-grade analytics engine.

512 questions
asked 2026-09-16T12:28:13.6633333+00:00
Tonya Jones 0 Reputation points
answered 2026-09-16T12:28:26.01+00:00

AI answer

2 answers

how can i get my stolen account back?

hey i tried everything to get my account back i filled the account recovery form and i did put everything i remember and it still says i didn`t provide enough info is there a way i can email Microsoft support and i will provide what needed to prove that…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T11:45:25.7466667+00:00
Hamdi Ratrout 0 Reputation points
edited an answer 2026-09-16T12:26:13.3733333+00:00
GsN5034 - IA 77,095 Reputation points Independent Advisor
2 answers

Office 2021 LTSC Activation

I have Installation ID for office 2021 LTSC and can't get confirmation id, and activation by call is not available

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-09-16T10:11:28.15+00:00
Mahmoud Abdulghany 0 Reputation points
answered 2026-09-16T12:25:27.77+00:00
Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
3 answers

How do I add a "contact list" of people to an existing calendar event?

I would like to add my entire staff to a calendar meeting event without having to enter each individual separately - there are approximately 60 staff members. I used to be able to type the "contact list" name in the invite or send to area of an…

Outlook | Web | Outlook on the web for business | Calendar
asked 2026-09-09T11:13:59.58+00:00
Bonenberger, Denise 0 Reputation points
commented 2026-09-16T12:24:46.36+00:00
Hin Vo 455 Reputation points Independent Advisor
2 answers

Verify e-mail address

How do I remove the current e-mail address I use to verify my e-mail?

Outlook | Web | Outlook.com | Email
asked 2026-09-16T11:42:46.6766667+00:00
stephen murphy 0 Reputation points
answered 2026-09-16T12:21:58.02+00:00
GsN5034 - IA 77,095 Reputation points Independent Advisor
1 answer

Billing address mismatch issue

Hey, I changed my residency and bank account address recently and moved to a new country. Previously, my family package was linked to my Hungarian bank card and the subscription fee was paid in HUF. Now that I have moved, I want to change my card details…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T15:00:20.2866667+00:00
Elgun Khalilov 0 Reputation points
commented 2026-09-16T12:21:14.7233333+00:00
Lychee-Ng 28,390 Reputation points Microsoft External Staff Moderator
7 answers

2026-09 Security Update (KB5124008) stops HyperX Cloud Orbit S headset from working

Hello After installing KB5124008 I have no sound through my HyperX Cloud Orbit S headset. The volume control on the taskbar is also frozen (can't adjust volume up or down). So, I temporarily uninstalled the update and the headset began working. I…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-09T14:48:25.03+00:00
PG 20 Reputation points
answered 2026-09-16T12:21:01.8466667+00:00
PG 20 Reputation points