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Unable to Access My Microsoft Account

Good afternoon, I am contacting you because I am unable to access my Microsoft account. When I try to sign in, I am asked to provide a verification code. However, when I try to use the available verification codes, they do not work, and I am unable to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T15:23:54.5533333+00:00
Maria Conceição Barbosa 0 Reputation points
answered 2026-09-14T17:59:58.81+00:00
Lester Bernard Reyes 84,815 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

How to change the browser for links in mails?

How to change the browser for links in mails? I would like to use my default browser (Firefox), which is alrady set as a default browser. Outlook (new) still uses Edge for links...

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-14T14:00:43.24+00:00
Matti Harju 20 Reputation points
edited a comment 2026-09-14T17:59:09.69+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
1 answer

Microsoft has told me my wife's account has been compromisecd

I have received an email from MS saying my wife's account has been compromised. How do I resolve that?

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in
asked 2026-09-14T17:18:32.3466667+00:00
David Crosby 0 Reputation points
answered 2026-09-14T17:53:41.67+00:00
EmilyS726 266.8K Reputation points Independent Advisor
2 answers

Microsoft rewards points related

In my Microsoft account Chroma Gift card and Amazon gift card is not available can you please resolve it, Account : ******@gmail.com

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T16:57:08.1966667+00:00
Karan Debnath 0 Reputation points
answered 2026-09-14T17:51:09.75+00:00
Lester Bernard Reyes 84,815 Reputation points Independent Advisor
1 answer

microsoft 365 Word crash

Good morning, I'm hereby reporting a serious technical issue that occurred while working in Microsoft Word, which resulted in the loss of a significant portion of my work on a document. A few days ago, while working on an important document, Microsoft…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-09-14T12:01:43.57+00:00
Dominika Margas 0 Reputation points
edited an answer 2026-09-14T17:49:32.0133333+00:00
Ruby Nguyen 2,045 Reputation points Independent Advisor
3 answers

when i used to update my laptop it still loading from 5 min, I get some issues.

Previous also I am tried so much to update but it is taking lot of time and sometimes it doesn't showing update page also

Windows for home | Windows 11 | Windows update
asked 2026-09-14T17:17:15.0633333+00:00
Shaik Muskankausar 0 Reputation points
answered 2026-09-14T17:48:24.4466667+00:00
Ramesh 181.2K Reputation points Volunteer Moderator
2 answers

Credit Card Charged on a Subscription

My credit card was charged on a subscription I don't own

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-14T17:12:43.71+00:00
Wendy Newman 20 Reputation points
answered 2026-09-14T17:44:56.5266667+00:00
EmilyS726 266.8K Reputation points Independent Advisor
1 answer

I am the only Global Administrator and lost the device containing my only MFA method.

Hello Microsoft Support, I am the only Global Administrator for our Microsoft 365 tenant, and I am currently locked out because I lost access to the mobile phone containing my Microsoft Authenticator app. Tenant domain: ansabyte.com Administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T17:22:27.86+00:00
Ajit Kumar 0 Reputation points
answered 2026-09-14T17:44:51.37+00:00
Julie Huynh 3,420 Reputation points Independent Advisor
2 answers

How to add wireless printer

I have two printers to this laptop. HP all in one and Canon printers. The printers are not showing up to connect. Kindly provide technical support to help me to connect the printers Thanks

Windows for home | Windows 11 | Settings
asked 2026-06-23T08:38:37.8933333+00:00
Reena Bhatnagar 0 Reputation points
commented 2026-09-14T17:42:18.96+00:00
kenneth emery 0 Reputation points
2 answers

Unwanted debit order of R1999

an amount of R1999 came off my credit card. Please reverse as the email address given does not exist anymore

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-14T17:05:40.0366667+00:00
Karen James 0 Reputation points
answered 2026-09-14T17:39:49.1833333+00:00
John DeV 169.9K Reputation points Independent Advisor
2 answers

"This content is blocked. Contact the site owner to fix the issue."

How the heck do we fix this problem? How did it start? Explain who is the, "site owner". I am trying to use Copilot and no matter where I go to try to use it, I come up with the same problem.

Microsoft Copilot | Other
asked 2026-03-20T03:02:50.5766667+00:00
Scruffy 10 Reputation points
commented 2026-09-14T17:39:38.06+00:00
James Holtzinger 0 Reputation points
5 answers

Copy paste problem in Excel after update KB5002914

Excel Copy & Paste / Clipboard When I copy one or multiple cells from excel, and then go over to another program on my computer and use the "copy" function again, and then go BACK to excel, and paste in a different cell - the original copy…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-11T10:53:03.09+00:00
Mitesh Darji 0 Reputation points
commented 2026-09-14T17:39:19.07+00:00
Ruby Nguyen 2,045 Reputation points Independent Advisor
3 answers

Lost the SCANNER App

Somehow or another, the SCANNER App is gone (IScan, I believe)....how can I retrieve it? Thank you, Linda

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-13T16:44:49.39+00:00
Linda Kolla 0 Reputation points
answered 2026-09-14T17:37:27.13+00:00
Linda Kolla 0 Reputation points
1 answer One of the answers was accepted by the question author.

How do I turn off the external domains anomalies channel notifications?

When the feature rolled out, we turned on the External Domains Anomalies report notifications to have the top 5 external domains with unusual communication patters alerted in our MS Teams channel. However, our Security & Compliance is not finding…

Microsoft Teams | Microsoft Teams for business | Settings | Configure notifications
asked 2026-09-10T14:34:56+00:00
Crystal M. Lund 20 Reputation points
commented 2026-09-14T17:37:17.0066667+00:00
Ruby Nguyen 2,045 Reputation points Independent Advisor
2 answers

Subscription Canceled message

I renewed my 365 three weeks ago. I have confirmed on the Account page that it is active. I keep getting a "Subscription Canceled" message when I open Word and can not use it

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T16:50:30.9766667+00:00
Lori Borschke 0 Reputation points
answered 2026-09-14T17:35:11.4333333+00:00
John Jefferson Doyon 87,515 Reputation points Independent Advisor
2 answers

Call External API when a document is uploaded to Team general channel?

i have an azure function which provision a SharePoint site and a teams, now i want to add a functionality when a document is uploaded to the general channel to send the file to external API and receive a document, the endpoint is an AI endpoint that…

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

6,534 questions
asked 2026-09-05T23:12:04.0633333+00:00
john john Pter 1,570 Reputation points
commented 2026-09-14T17:34:41.9566667+00:00
Tejaswini Billakurthi 355 Reputation points Microsoft External Staff Moderator
1 answer

Minor's Xbox/Microsoft account taken over — aliases removed, Authenticator added, profile renamed

I am the parent/family organizer for my child's Microsoft/Xbox account. Account details: Original sign-in alias was an iCloud address (Microsoft recovery now says it does not exist / is not recognized) — not posting the address publicly Gamertag:…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T12:26:21.3266667+00:00
Elisha Karan 0 Reputation points
answered 2026-09-14T17:34:28.9366667+00:00
Lucus-V 12,875 Reputation points Microsoft External Staff Moderator
2 answers

What will be tested since the Microsoft learn site for SC-900 includes co-pilot

What will be tested since the Microsoft learn site for SC-900 includes co-pilot https://learn.microsoft.com/en-gb/credentials/certifications/resources/study-guides/sc-900#skills-measured-as-of-july-28-2026 There is no mention of co-pilot in the…

Community Center | Not monitored
asked 2026-09-14T16:02:31.4466667+00:00
soyedur 0 Reputation points
answered 2026-09-14T17:27:07.8166667+00:00
Julian Sharp 43,066 Reputation points
2 answers

I have no 'New Chat' option to select. No matter what i do, it does n.ot appear

I want to start a new chat with members from an existing chat. I do not mind adding their names manually. But the system will not let me leave the old thread to start a new thread, a new separate chat. I have no 'New Chat' option to select. No matter…

Microsoft Teams | Microsoft Teams for business | Chats | Group chats
asked 2026-09-13T14:11:17.7233333+00:00
Ty Bollinger 0 Reputation points
answered 2026-09-14T17:22:36.88+00:00
Levi Cornwell 175 Reputation points
1 answer

Azure Migrate "Generate key" permanently disabled - Appliance name not found error

I'm trying to set up an Azure Migrate appliance for server discovery (Physical or other source type), but the "Generate key" button never activates, regardless of appliance name entered. Symptoms: Tooltip shows "Appliance name not…

Azure Migrate
Azure Migrate

A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.

1,129 questions
asked 2026-09-14T15:50:17.7133333+00:00
Akshat Singh 0 Reputation points
answered 2026-09-14T17:15:18.4133333+00:00
Allan Solomon Mejia 8,500 Reputation points