Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,571 questions
1 answer
Request for Compromised Account Recovery – Unauthorized Security Info and Password Change
Dear Microsoft Support Team, I am reaching out to urgently request assistance regarding my compromised Microsoft account. I created this Microsoft account using my personal Gmail address primarily to play Minecraft. Because I have not played Minecraft…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2026-09-12T13:14:27.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 54%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lê Đức Thắng
0
Reputation points
edited the question
2026-09-12T23:01:26.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
5,290
Reputation points Microsoft External Staff
Moderator
2 answers
Subscription to Microsoft solitaire and casual games
I have a premium subscription for Microsoft games, why is it not registering on my android phone? Our can someone advise me how to do it
Windows for home | Other | Gaming
4,270 questions
asked
2026-09-12T13:13:38.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 2%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Paul Gunther
0
Reputation points
answered
2026-09-12T14:10:18.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
48,455
Reputation points
Independent Advisor
2 answers
Wrong location and bad map data
Windows 11 has the wrong locations and the map data is out of date. I have tried all the recommendations and nothing changes. My system(s) thinks I live in Texas, haven't lived there in over 18 months. I have talked with tech support sent screen shots…
Windows for home | Windows 11 | Settings
10,062 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 11%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
1 answer
Microsoft 365 - Outlook on macOS 26.6.2 does not allow for the managing of contacts.
The "Manage Contacts" on the tool bar does not allow for either import nor export, which is an indication it does not work, but what I wish to do is delete a contact that has the wrong email address, but there is no option for that. I saw a…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,646 questions
asked
2026-09-12T12:48:40.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Gerald Lee
0
Reputation points
commented
2026-09-13T16:39:25.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
12,715
Reputation points Microsoft External Staff
Moderator
1 answer
I am paying £8.50 a month and I don't know what for
Hello, I am paying £8.50 a month and I don't know what for, please can someone come back to me on what this is for? I am pretty sure I need that money more than Microsoft! Cheers, Matt
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,793 questions
asked
2026-09-12T12:48:24.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Matthew Payne
0
Reputation points
commented
2026-09-12T13:28:51.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Diana Mariz
10,905
Reputation points
Independent Advisor
0 answers
Jb Hunt log in issue
unable to access my jbhunt account. continue to try to login but it redirects me and does not allow me to use my passcode even after added face id touch id and a passcode
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,425 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
How to manage OneNote Class Notebook page locking settings when students submit late work in Teams?
I am using Microsoft Teams for Education integrated with OneNote Class Notebook. I have enabled automatic page locking upon assignment due dates. However, when a student submits work past the deadline after requesting an extension, unlocking their…
Microsoft Teams | Microsoft Teams for education | Class Notebook | Manage Class Notebook
Microsoft Teams | Microsoft Teams for education | Class Notebook | Manage Class Notebook
Organizing sections, permissions, and content within the Class Notebook
63 questions
asked
2026-09-12T12:45:25.3333333+00:00
Shongotelo Hlungwani
20
Reputation points
accepted
2026-09-12T12:47:22.4866667+00:00
Shongotelo Hlungwani
20
Reputation points
2 answers
A link sent to me from a friend to one drive did not work. Why?
I recieved a link to a pdf on onedrive from an associate but could not access the file, even though I have a onedrive account?? I tried to place the purported link here, but could not.
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,109 questions
asked
2026-09-12T12:42:35.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 16%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Edward Papenfuse
0
Reputation points
commented
2026-09-12T13:24:12.2966667+00:00
Edward Papenfuse
0
Reputation points
1 answer
Powerwashed pc, recover filles
Recently powerwashed my laptop because my internet was deleting itself , don't know what or how to reinstall needed apps, the problem is that i don't know how to get them back and can't seem to do much properly on my asus gaming laptop, i am deeply…
Windows for home | Windows 11 | Recovery and backup
5,761 questions
asked
2026-09-12T12:39:47.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 56.00000000000001%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVJ%3C/text%3E%3C/svg%3E)
Veerle Jacobs
0
Reputation points
answered
2026-09-12T15:14:09.6366667+00:00
Airbus A350
7,765
Reputation points
Volunteer Moderator
1 answer
Windows Update KB5120994 not updating and when downloading, its stuck at 6%.
Since earlier this year, I have been unable to download and install this update, KB5120994, and it has been irritating as my Windows and laptop, a school Personal-Learning-Device (PLD), has been slowing down because of this. I've tried Windows…
Windows for home | Windows 11 | Install and upgrade
9,249 questions
asked
2026-09-12T12:38:12.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 32%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZS%3C/text%3E%3C/svg%3E)
ZHANG SHAOCHENG
0
Reputation points
answered
2026-09-12T13:31:59.8766667+00:00
TaoLi
111.3K
Reputation points
Independent Advisor
1 answer
I have MS 360 Basic Subscription for a year and also installed on my MAC BOOK Air but i could not open word ?
I bought MS 360 Basic Subscription for a year and then installed it to my MAC BOOK Air with updated OS system. I still see that not linked to word document and still asking me to purchase MS membership? How can can add my current MAC BOOK AIR to the…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,767 questions
asked
2026-09-12T12:37:17.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 34%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Farhan Alshahrani
0
Reputation points
answered
2026-09-12T13:19:58.2433333+00:00
EmilyS726
266.1K
Reputation points
Independent Advisor
1 answer
how to fix error with Word document
I usually get this response when I open Miscrosoft word document" Word encounter an error, and cannot run it"
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,901 questions
asked
2026-09-12T12:24:58.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ademidun Adedeji
0
Reputation points
commented
2026-09-12T17:36:35.71+00:00
Stefan Blom
351.5K
Reputation points MVP
Volunteer Moderator
1 answer
Not able to access Azure Portal as No access to Authenticator
I have a Azure Posrtal where the only option to log in is the Authenticator. I mobile broke and lost access to the authenticator. However, I can access to the Microsoft Account with the email and can log in to the email as well. But not to Azure Portal.…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
18,964 questions
asked
2026-09-12T12:22:25.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Sima Israeli
0
Reputation points
commented
2026-09-14T16:45:20.25+00:00
Sima Israeli
0
Reputation points
1 answer
where did my robux go
Hey so its been around like 1.5 months i believe,i bought around 400 robux from xbox website but i didnt recieve the funds in my accounts where did it go.i did not recieve a code or anything and when i tried to ask for a refund it got auto rejected
Windows for home | Other | Gaming
4,270 questions
asked
2026-09-12T12:21:27.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 46%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Affan Nasir
0
Reputation points
answered
2026-09-12T12:21:41.11+00:00
AI answer
1 answer
Subject: Urgent Help Required — Microsoft Account Creation Blocked
Hello Microsoft Support Team, I am trying to create a Microsoft Hotmail account with the email address ******@hotmail.com, but the signup process has been blocked due to unusual activity. This specific Hotmail address is required by Clickworker, and I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,425 questions
asked
2026-09-12T12:20:45.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 52%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Imtiaz Baloch
0
Reputation points
answered
2026-09-12T19:29:28.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rob Koch
26,080
Reputation points
Volunteer Moderator
1 answer
Incorrect storage exceeded messages
I am receiving emails saying I am close to exceeding my storage. I am using only 10% of the extra I already pay for. This happened earlier this year and I received an email from Microsoft confirming all was fine and to ignore the messages. Well it’s…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,109 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 56.00000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Question about rewards app points
Hello, I have a question about rewards app's point I noticed that the "Keep earning" section usually awards me 50 points daily. I think this was a consistent daily amount, but recently I have only been receiving 20 points in that section. Why?
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,323 questions
asked
2026-09-12T12:12:12.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 84%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Salty
60
Reputation points
commented
2026-09-14T13:16:17.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 77%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kayece Jan Mae Amizola
16,675
Reputation points
Independent Advisor
2 answers
Course for teachers
Please share steps to complete course , designed for teachers
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,744 questions
asked
2026-09-12T11:52:58.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 16%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
RAM LAL VAISHNAV
0
Reputation points
answered
2026-09-12T12:50:02.4433333+00:00
Julian Sharp
43,026
Reputation points
2 answers
Microsoft Blocked macros from running Because the source of this file is untrusted (Excel)
While opening the Excel Sheet getting above message. I unblocked the file but still getting above message.
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,878 questions
asked
2026-09-12T11:49:46.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ravi Tarun Prasad Nimmalapudi
0
Reputation points
edited the question
2026-09-14T13:39:57.9466667+00:00
Stefan Blom
351.5K
Reputation points MVP
Volunteer Moderator
1 answer
Apps on Mac won't load log in screen
I am unable to log into my powerpoint or word app on my Mac as the log in screen just spins and says loading
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,767 questions
asked
2026-09-12T11:45:05.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 9%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Hannah Brierley
0
Reputation points
commented
2026-09-12T13:11:37.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
87,320
Reputation points
Independent Advisor