Subscription to Microsoft solitaire and casual games

Paul Gunther 0 Reputation points
2026-09-12T13:13:38.88+00:00

I have a premium subscription for Microsoft games, why is it not registering on my android phone? Our can someone advise me how to do it

Windows for home | Other | Gaming
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  1. paulr0511 48,455 Reputation points Independent Advisor
    2026-09-12T14:10:18.2833333+00:00

    Hello, good day and thanks for your question. I understand that you are a subscription for Microsoft Solitaire premium and it is not reflecting on your other device.

    Kindly take note that if the subscription that you have is on your PC then it will not reflect or it will not be carried over to a non-PC device which is on your Android phone and this will need a separate subscription.

    You can also check the Microsoft support link below as a reference.

    https://support.xbox.com/en-US/game/microsoft-casual-games/support/premium-game-pass/frequently-asked-questions-about-premium-and-game-pass

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  2. AI answer

    2026-09-12T13:13:52.2333333+00:00

    If the premium subscription was redeemed through Bing Rewards, it does not grant Premium on iOS or Android devices. That is why it can work on a laptop but not register on an Android phone.

    If the subscription should work on the phone, check these items:

    1. Make sure Microsoft Solitaire Collection on the phone is signed in with the same Microsoft account that was used for the subscription.
    2. Update the app and the phone OS fully.
    3. Try a different network, such as another Wi-Fi connection or a mobile hotspot.
    4. Temporarily disable any VPN, proxy, or network-filtering app.
    5. Check that the phone date, time, and time zone are set automatically.
    6. Sign out of the game, restart the phone, and sign back in.

    If the subscription was purchased through a mobile app, it must be managed through the app store account used for the purchase:

    • Android: manage it in Google Play
    • iPhone/iPad: manage it in Apple ID settings

    If it still does not register after those checks, use Microsoft Casual Games support for the game-specific issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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