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New Outlook will not sync with one of my gmail addresses

New Outlook has suddenly stopped syncing with one of my gmail accounts. It still works with the other two just fine. I've tried deleting the account, removing Microsoft app access from the gmail account and signing back in and I keep getting an error:…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-17T02:10:53.2233333+00:00
Lisa J 0 Reputation points
commented 2026-09-19T15:56:38.3366667+00:00
Jhun Buala 5,810 Reputation points Independent Advisor
0 answers

Azure subscription disabled due to suspicious activity

My Azure subscription was disabled due to suspicious activity, which can only be because of a billing issue. The email address provided for the account is one I should not have used because I don't check it very often, so I had no idea I had an…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,020 questions
asked 2026-09-17T02:03:36.5233333+00:00
Daniel Anderson 0 Reputation points
commented 2026-09-17T14:07:15.8433333+00:00
Mohammad Saif 5 Reputation points Microsoft External Staff Moderator
2 answers

sign in to new laptop

i want to be able to turn my new hp laptop on without beeing asked to sign in to my microsoft account everytime

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-17T01:54:56.7233333+00:00
Glenn Allison 0 Reputation points
answered 2026-09-17T02:59:32.3433333+00:00
EmilyS_726 30,010 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

File History files shows folders but none of them contain data

When I Turn on, I still get Turn on. It says File History is off but it is continuously creating empty Configuration and Data folders. I have tried four different backup drives and all have the issue. Event viewer doesn't record any errors. Any help…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-17T01:51:42.3533333+00:00
Anthony Prostinak 20 Reputation points
commented 2026-09-17T06:06:46.87+00:00
Anthony Prostinak 20 Reputation points
1 answer

help with billing

An amount was taken out of my credit card on the 17th July 2026 with a reference of MICROSOFT #G**[Moderator note: Personally Identifiable Information removed]** I did not receive a notification as usual from Microsoft. Please can you give me a copy of…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T01:48:07.0466667+00:00
Lynette Nelson 0 Reputation points
commented 2026-09-18T04:05:02.9333333+00:00
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator
3 answers

cannot delete a whole page within a document

I have a 17 page document, but 6 of those pages are blank. I am not able to delete the blank pages. 

Microsoft 365 and Office | Word | For education | Windows
asked 2026-09-17T01:47:56.4433333+00:00
penguin EE 0 Reputation points
commented 2026-09-19T11:44:24.16+00:00
Charles Kenyon 171.1K Reputation points Volunteer Moderator
0 answers

Process Explorer feature request: Show Driver Locked memory usage

Hi Mark, When I run a VM using VirtualBox, it would be helpful if Process Explorer could show how much memory it truly consumes. Process Explorer currently shows a ~100 MB working set, but the real impact is Driver Locked memory used by VirtualBox (8GB…

Sysinternals
Sysinternals

Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.

1,400 questions
asked 2026-09-17T01:46:49.9633333+00:00
Fidel 0 Reputation points
1 answer

Manually Enter Specific Weightage Percent on Summary MS Project

Hi, can I manually insert specific weightage percent on summary task in MS Project? For example, the percentage of weightage for each section should be as follows:- Engineering in YELLOW = 20% Procurement in GREEN = 8% Construction in BLUE  = 60% …

Microsoft 365 and Office | Project | For business | Windows
asked 2026-09-17T01:42:36.1966667+00:00
Farihin Marzuki 0 Reputation points
commented 2026-09-21T03:22:53.0333333+00:00
Elena-VH 1,890 Reputation points Independent Advisor
0 answers

Report server doesn't support schedule refresh when using SharePoint Online as the data souce

Hi team, According to this page, https://learn.microsoft.com/en-us/power-bi/report-server/data-sources. I noticed the power BI report server doesn't support schedule refresh when connecting to SharePoint Online related as the data source. Would there be…

SQL Server Reporting Services
SQL Server Reporting Services

A SQL Server technology that supports the creation, management, and delivery of both traditional, paper-oriented reports and interactive, web-based reports.

3,184 questions
asked 2026-09-17T01:36:22.14+00:00
Yang Zhao 0 Reputation points
1 answer

Unable to click on request quota

Upgraded to PAYG and every time i click on any New Quota Request i get "Ineligible for quota adjustments.Free trials are not eligible for quota adjustment. Upgrade your subscription first." but makes no sense because i upgraded to payg even…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,384 questions
asked 2026-09-17T01:34:44.8266667+00:00
Josi 0 Reputation points
answered 2026-09-17T03:18:51.7066667+00:00
TP 163.9K Reputation points Volunteer Moderator
1 answer

Scanner on Printer HP 9015 stopped working after last Microsoft Update

Scanner on Printer HP 9015 stopped working after last Microsoft Update Can I delete Microsoft driver and reinstall HP driver

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-17T01:32:05.0166667+00:00
Marion Getzes 0 Reputation points
answered 2026-09-17T02:09:16.46+00:00
EmilyS726 269.5K Reputation points Independent Advisor
2 answers

help unblock restrictions

Recently, my school gave the Lenovos at the school to students who kept their Chromebooks after 3 years of ownership, but something happened, and as summer started, I was never able to use previously blocked apps. I can't figure out how to unblock…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-17T01:31:06.64+00:00
Stalewski, Maxwell 0 Reputation points
answered 2026-09-17T02:06:39.8533333+00:00
EmilyS726 269.5K Reputation points Independent Advisor
2 answers

How to fix the Windows Security? (Seguridad de Windows)

So, recently I have been dealing with this issue every time I turn on my PC. Around 2 weeks ago y upgrade my Windows 10 to Windows 11 and the Windows Defender seems to cause some troubles on my device. Idk why, but every time I turn on the PC Windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-17T01:22:30.9633333+00:00
Luis Leyva R 0 Reputation points
answered 2026-09-17T02:41:25.8733333+00:00
Ramesh Srinivasan 88,100 Reputation points Independent Advisor
2 answers

cannot receive emails on my hotmail account

On August 29 my hotmail account was hacked from someone in Nigeria. Microsoft shut down my account. Which was the last date I received emails. Since then i have relogged in, changed my password and had the account re-activated. I am receiving junk…

Outlook | Web | Outlook.com | Email
asked 2026-09-17T01:21:55.4+00:00
Chris Jarvis 0 Reputation points
commented 2026-09-17T03:22:43.1933333+00:00
Chris Jarvis 0 Reputation points
1 answer

I've paid for my realm and cannot use it.,..

A few weeks into a newly bought realm i received and email about my payment not working for said realm. Despite this all my friends were able to log into it without any issues. I updated my payment and still get a "something went wrong try again…

Windows for home | Other | Gaming
asked 2026-09-17T01:21:25.69+00:00
Christopher Reichert 0 Reputation points
commented 2026-09-18T13:14:03.2433333+00:00
Vikki-T 11,235 Reputation points Microsoft External Staff Moderator
2 answers

Account Reinstatement Failed multiple times

While on holiday in Bali, Indonesia my hotmail accounts prompted for login but they are each other's security emails so I couldn't login to either. They've both become blocked and any recovery attempts have been unsuccessful. I've now also tried the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-17T01:16:40.18+00:00
Antonio Nunes 0 Reputation points
answered 2026-09-17T05:57:26.98+00:00
Paul Chou 1,471 Reputation points
3 answers

How to remove Copilot Search feature in Microsoft Edge

I have removed the Copilot app entirely from my computer, but the Copilot Ai-generated search results still pop up when I search things in Microsoft Edge. The commonly used options to remove are not there for me - the Sidebar does not have 'App-specific…

Microsoft Copilot | Other
asked 2026-09-17T01:14:06.6066667+00:00
Bridgette 0 Reputation points
commented 2026-09-19T12:51:31.02+00:00
Thomas4-N 22,295 Reputation points Microsoft External Staff Moderator
1 answer

Operator need help to login

My operator is trying to login but the phone number is not matching: Request Id: [Moderator note: personal info removed]  Correlation Id: [Moderator note: personal info removed]  Timestamp: 2026-09-16T03:04:02.901Z

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-17T01:07:23.9033333+00:00
Viola, Dion (D.) 0 Reputation points
edited the question 2026-09-17T03:08:39.9633333+00:00
Kai-Ex 1,570 Reputation points Microsoft External Staff Moderator
1 answer

How to fix a black screen

I was just on my laptop when it accidentally slipped off my bed and hit the ground, but when I picked it up again, the screen was frozen. No cursor; nothing would move or work. I tried to turn it off, but it still wouldn't work until the 3rd time,…

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-17T01:05:53.67+00:00
Carissa Caskey 0 Reputation points
answered 2026-09-17T01:44:11.1233333+00:00
EmilyS726 269.5K Reputation points Independent Advisor
1 answer

how to fix ek certification

I have been trying to fix a problem where everytime i open a fortnite tourney i get kicked due to my ek certification not being verified and when i checked the actual file it said my device doesnt have enough info. I spent a few hours doing multiple…

Windows for home | Windows 11 | Gaming
asked 2026-09-17T01:05:08.7833333+00:00
Bryce Cooper 0 Reputation points
commented 2026-09-25T23:19:25.01+00:00
Bryce Cooper 0 Reputation points