Azure subscription disabled due to suspicious activity

Question

Azure subscription disabled due to suspicious activity

Daniel Anderson 0

My Azure subscription was disabled due to suspicious activity, which can only be because of a billing issue. The email address provided for the account is one I should not have used because I don't check it very often, so I had no idea I had an outstanding invoice. I am more than happy to pay though, so would they be willing to lift the suspension if I do?

Mohammad Saif 5 Reputation points Microsoft External Staff Moderator

2026-09-17T14:07:15.8433333+00:00

Hello @Daniel Anderson

Thank you for contacting Microsoft Q&A Support.

Please submit a Billing support request.‌

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details:

How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps!

Regards,
Mohammad Saif

Your answer

Mohammad Saif 5 Reputation points Microsoft External Staff Moderator

2026-09-17T14:07:15.8433333+00:00

Hello @Daniel Anderson

Thank you for contacting Microsoft Q&A Support.

Please submit a Billing support request.‌

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details:

How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps!

Regards,
Mohammad Saif