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Charged for $159 Personal but already included in Family Plan $179

I was charged $159 on 13 September for Microsoft 365 Personal. I am now included under my husband’s Microsoft 365 Family plan (Tom Burns – ******@humanconcepts.com.au), which was purchased on 9 September. Since I wasn’t added until several days later,…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-16T00:54:47.23+00:00
Maxine Burns 0 Reputation points
commented 2026-09-16T01:31:52.1933333+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

Why do you require me to allow downloads before logging into my outlook account?

I cannot log into any of my school email/outlook accounts without allowing downloads. It has been since I updated Mac OS yesterday.

Outlook | MacOS | New Outlook for Mac | For education
asked 2026-09-16T00:50:56.4566667+00:00
Brad Swope 0 Reputation points
commented 2026-09-17T09:23:28.59+00:00
Darren Bruce 1,740 Reputation points Independent Advisor
0 answers

problem with microsoft office word and excel

All of a sudden it appears my Microsoft Word and excel program are not working correctly. In Excel when I try and print a document in portrait orientation it automatically goes into landscape. If I can change a setting and do get it to move to portrait…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-16T00:40:49.36+00:00
Cynthia Murphy 0 Reputation points
commented 2026-09-16T01:18:41.3466667+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

windows it is not Activate

I had reset my laptop was so slow so I thought it best to start fresh. Once I had reinstalled I noticed windows hadn't activated and l dont want to get a other laptop because this one is working fine

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-16T00:40:10.1566667+00:00
julio hernandez 0 Reputation points
commented 2026-09-16T01:12:45.83+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

Artifact Signing Public Trust blocked — AU10TIX won’t recognize valid New Hampshire driver’s license

I'm trying to complete Public Trust organization identity validation for Azure Artifact Signing. The organization validation has reached the representative identity-verification step, but I cannot complete the AU10TIX government ID scan. I'm using a…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,302 questions
asked 2026-09-16T00:36:55.7466667+00:00
nicholas kasiaras III 0 Reputation points
answered 2026-09-16T03:38:16.3633333+00:00
SHOUMIK CHAKRAVARTY 910 Reputation points
1 answer

how to take my account back when i lost all access to my microsoft account?

hi, someone take my account away from a minecraft trick on a discord server, they said give them the code to link my Minecraft account to the server, i did it and they took my account. i know the gmail took my Microsoft account, that account now link my…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-16T00:36:19.57+00:00
Shiiro Poncha 0 Reputation points
edited the question 2026-09-16T02:25:55.4366667+00:00
Jack Dang (WICLOUD CORPORATION) 18,975 Reputation points Microsoft External Staff Moderator
1 answer

Had Windows on a computer that was struck by lightning and destroyed.

Hello, I had a desktop computer that originally started with a paid version of Windows 7. I updated over the years to Windows 9 or 10 (not sure). My house was hit by lightning last week and that computer was destroyed. I've built a new desktop and…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-16T00:26:32.8266667+00:00
Douglas Fishman 0 Reputation points
commented 2026-09-16T09:58:42.68+00:00
Neil D 34,305 Reputation points Volunteer Moderator
1 answer

How to fix region issue with gift cards?

I was given a gift card from a family friend, and when I try to redeem it, it gives an error message for wrong region. She most likely bought it in canada, and I have no record of purchase, as she bought it, is there any way to fix this?

Windows for home | Windows 11 | Microsoft Store
asked 2026-09-16T00:21:35.47+00:00
Duckyduck 0 Reputation points
answered 2026-09-16T00:54:04.7233333+00:00
EmilyS726 268.4K Reputation points Independent Advisor
2 answers

Error: Associate script with workbook

Hello, I have created an Office Script in Excel for the web and stored the workbook in OneDrive. The script runs successfully when I execute it manually from the Automate tab. My goal is to associate the script with the workbook and create a worksheet…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-16T00:17:42.59+00:00
Nikhil Narayanan 0 Reputation points
commented 2026-09-17T04:00:57.0433333+00:00
Kien 1,710 Reputation points Independent Advisor
2 answers

Missing OneDrive icon on MacOS

My boss invited me to share the ms365 and OneDrive accounts. I uploaded all MacOS files to the OneDrive for the company OneDrive. I had to create my own login and it seemed all out of sync. I have tried fixing it on my own and now I have a bigger mess.…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-16T00:17:17.0133333+00:00
Todd Bruening 0 Reputation points
answered 2026-09-16T07:17:37.7366667+00:00
Alvise Cervellati 6,630 Reputation points Independent Advisor
1 answer

How to create tick boxes and highlight a row

About ten years ago I had a team lead that used to send out spreadsheets that had these tick boxes on them that when clicked it would highlight the entire row it was on. They were used for inventory checklists when we were verifying all the correct…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-16T00:07:18.7533333+00:00
Slick RCBD 116 Reputation points
answered 2026-09-16T00:56:34.8533333+00:00
Jhun Buala 5,730 Reputation points Independent Advisor
1 answer

Authentication app

I got a new phone. Same number everything is the same. I am trying to do stuff on my admin Microsoft account it keeps saying I need a code and sends to the authentication app. My app is not showing any code. Moderator's note: Moved from Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T00:06:34.7133333+00:00
Britany Darm 0 Reputation points
edited an answer 2026-09-16T00:53:57.5133333+00:00
Hani-Ng 1,655 Reputation points Independent Advisor
2 answers

CAN'T GET SUPPORT VIA PHONE - CAN'T ACCESS EMAILS

I NEED TECHNICAL SUPPORT PHONE NUMBER. I PAY FOR IT WITH MY BUSINESS ACCOUNT WHY CAN'T I GET IT

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T00:05:04.8566667+00:00
Jennifer Harmon 0 Reputation points
edited an answer 2026-09-16T03:22:29.86+00:00
Michelle Nguyen 1,670 Reputation points Independent Advisor
0 answers

Should an individual developer selling a paid add-on register as Individual or Company in Microsoft Store?

I am an individual developer residing in Japan and developing a WPF desktop application. I have not incorporated a company and do not currently operate through a registered company or organization. I plan to publish the Windows application on the…

Microsoft Partner Center | Other
asked 2026-09-16T00:00:03.8366667+00:00
HolidayFlyout 0 Reputation points
edited the question 2026-09-16T00:05:24.67+00:00
HolidayFlyout 0 Reputation points
1 answer One of the answers was accepted by the question author.

my hotmail account was compromised and I cant receive emails now

My Hotmail account was compromised and used to send unauthorized emails. I immediately changed my password. I can sign in and see my old mail, and I can send mail, but I cannot receive any new mail. Incoming test messages don't bounce; they simply never…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-15T23:59:05.8033333+00:00
diane tomlin 100 Reputation points
accepted 2026-09-16T14:43:09.6566667+00:00
diane tomlin 100 Reputation points
1 answer

windows activation

I recently bought a gaming pc from rent a center and its saying I need to activate windows. when i try to do it, it tells me no activation key is found on my machine but I'm using windows 11 now its saying I need to purchase a copy of windows to get a…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-15T23:53:42.7566667+00:00
patrick johnson 0 Reputation points
commented 2026-09-16T10:01:11.0666667+00:00
Neil D 34,305 Reputation points Volunteer Moderator
1 answer

Charged twice

I purchased the Minecraft game on 9 August 2926; however, it was charged $46.90 twice for the same game.

Microsoft 365 and Office | Other
asked 2026-09-15T23:48:27.2266667+00:00
Mr Anis Rahman 0 Reputation points
answered 2026-09-16T00:30:49.4666667+00:00
John DeV 170.2K Reputation points Independent Advisor
1 answer

Four Charges from Microsoft on multiple cards

I have several charges by Microsoft on two different accounts. The first charge was on 5/27/2026 for the amount of $129.99 on my Credit One card, referenced #[Moderator note: Personally Identifiable Information removed] from MICROSOFT*STORE…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-15T23:48:08.4533333+00:00
Donna 0 Reputation points
edited an answer 2026-09-16T02:51:37.7866667+00:00
Jade Ng 15,745 Reputation points Microsoft External Staff Moderator
2 answers

Live agent please

Live agent please. I wish to speak to a live agent. I have been trying to deal with microsoft 365 problem since mid-June & just keep getting sent in an endless round of pages like this. I have a Microsoft 365 subscription -- I am a customer -- and I…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-15T23:48:04.6233333+00:00
Jo Dunaway 0 Reputation points
answered 2026-09-16T04:44:15.01+00:00
Ian-T 12,565 Reputation points Microsoft External Staff Moderator
1 answer

How to fix Event 10120 and 10116 Critical Events on Windows 11

Hello, I was reviewing the event logs of my laptop, and I noticed that I had multiple Critical Event error logs for "ID 10120 DriverFrameworks-UserMode" in the list. On Saturday, 9/12 alone I had EIGHT 10120 Critical Events, most within…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-15T23:46:42.5033333+00:00
Tubular Fox 0 Reputation points
commented 2026-09-17T20:09:44.44+00:00
EmilyS726 268.4K Reputation points Independent Advisor