How to fix region issue with gift cards?

Duckyduck 0 Reputation points
2026-09-16T00:21:35.47+00:00

I was given a gift card from a family friend, and when I try to redeem it, it gives an error message for wrong region. She most likely bought it in canada, and I have no record of purchase, as she bought it, is there any way to fix this?

Windows for home | Windows 11 | Microsoft Store
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 267.9K Reputation points Independent Advisor
    2026-09-16T00:54:04.7233333+00:00

    Hello

    Microsoft gift cards are country restricted.

    It is explained in the FAQ tab here: https://www.microsoft.com/en-us/d/product/cfq7ttc0k61w?activetab=pivot:faqtab

    User's image

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.