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Subscription problem - says i am not old enough, even though i am not a minor

I want to subscribe for monthly Microsoft 365 plan, and it kept showing me a site that i am not old enough to make this purchase. I am not a minor and have my year of birth updated.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-09T15:11:56.8366667+00:00
Marianna Kyšová 0 Reputation points
commented 2026-09-10T21:32:10.6666667+00:00
Kai-L 19,060 Reputation points Microsoft External Staff Moderator
2 answers

Cannot Print

I am trying to print from my Laptop. I used to be able to. I can print from my iPhone and iPad but not HP Laptop

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-10T20:53:50.7566667+00:00
Jackie C 0 Reputation points
answered 2026-09-10T21:27:16.49+00:00
Ferdinand Nanalig 32,840 Reputation points Independent Advisor
1 answer

Skype Credit Reactivation / Obstructive support options / Legal Action?

Hi all, I have successfully logged into Skype and attempted to reactivate my credit balance. I get an error that it's not possible as my billing address is not updated. I then get an error trying to add my billing address. Can someone advise how I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-10T20:50:46.3366667+00:00
JD 0 Reputation points
answered 2026-09-10T21:23:36.8066667+00:00
EmilyS726 265.7K Reputation points Independent Advisor
2 answers

how to reconcile having two accounts

I appear to have two accounts and duplicated subscriptions

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-10T20:35:17.79+00:00
Mary Johnson 0 Reputation points
answered 2026-09-10T21:15:55.6066667+00:00
John Jefferson Doyon 87,160 Reputation points Independent Advisor
2 answers

Fradulent outlook account created

a fraudulent outlook account was created to hack my personal amazon account.

Outlook | Web | Outlook.com | Email
asked 2026-09-10T20:27:51.2833333+00:00
Divine Chow 0 Reputation points
answered 2026-09-10T21:14:07.7366667+00:00
Kayece Jan Mae Amizola 16,675 Reputation points Independent Advisor
1 answer

Update Payment Information - Card Declined

Receiving emails requesting "verify payment information". I have updated it but I keep receiving the email. Possibly multiple Microsoft accounts are crossing, due to previous administrator. I cannot get ahold of anyone to assist me with this…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T20:14:56.99+00:00
Franklin Township 0 Reputation points
edited an answer 2026-09-10T21:09:00.41+00:00
Hendrix 1,005 Reputation points Independent Advisor
1 answer

Microsoft account i prevously used to own compromised, and now shows not recognized.

I recently got targeted by a malicious app which logged me out and changed emails for almost all my personal accounts. Which includes the microsoft account i previously used to own. The account contained items purchased with real money. I still have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-09T07:12:38.4466667+00:00
Sudusa 0 Reputation points
commented 2026-09-10T21:05:34.1033333+00:00
Sudusa 0 Reputation points
3 answers

I'm being billed for months for something I didn't order!

Hi, I just noticed that I am being charged for a Microsoft product on my credit card. I also discovered that I have been charged for this for many months ($9.99/month for almost a year). I did not order this and I have no idea what it is for. I have…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-10T20:28:46.97+00:00
answered 2026-09-10T21:03:30.7766667+00:00
John Jefferson Doyon 87,160 Reputation points Independent Advisor
2 answers

Recovery of a 10+ years old e-mail

So I have a really old e-mail that was made 10/10+ years ago, I remember the email but I can't remember my password nor do I remember details that I put when I made it, I was a kid back then I didn't put my real birth date etc. When I try to recover it,…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T20:13:54.5333333+00:00
Aleksa Radivojević 0 Reputation points
answered 2026-09-10T21:00:00.2066667+00:00
John Jefferson Doyon 87,160 Reputation points Independent Advisor
6 answers

the SMB / network‑sharing issue

every time i update to a newer version of Windows 25H2 i loss connection to my other computers on the network. I have to uninstall the update and run 24H2. This has been going on since October 2025. HELP

Windows for home | Windows 11 | Windows update
asked 2026-09-08T20:28:10.9266667+00:00
MarkMac51 0 Reputation points
commented 2026-09-10T20:59:47.8166667+00:00
Ivan B 123.1K Reputation points Independent Advisor
1 answer

experiencing a serious issue with my personal Outlook.com account. My account appears to have been compromised, and malicious draft emails are being created continuously, sometimes almost every second.

I am experiencing a serious issue with my personal Outlook.com account. My account appears to have been compromised, and malicious draft emails are being created continuously, sometimes almost every second. The issue is visible directly in Outlook on the…

Outlook | Web | Outlook.com | Email
asked 2026-09-10T12:12:17.04+00:00
glenn vanneste 0 Reputation points
answered 2026-09-10T20:59:23.1333333+00:00
Haytham-C 5,290 Reputation points Microsoft External Staff Moderator
1 answer

Your SERVICE of my Computer

I am a lower income, disabled, senior, former college graduate, and my present computer was a gift from my now deceased veteran brother. It used to be considered Bad Form, i.e.; disrespectful, impertenent, unethical to: a) create obsolesance like you…

Windows for home | Previous Windows versions | Windows update
asked 2026-09-10T13:36:44.1066667+00:00
Vicky Everest 0 Reputation points
edited an answer 2026-09-10T20:59:09.3+00:00
Craig Long 18,545 Reputation points
1 answer

Users have issues with sending Thai language contracts in word Document

This is a known limitation; it is related to the docx file not being properly encoded with UTF-8 or the correct Thai character encoding. It could also be related to some fonts used that are not fully compatible with Thai characters.   But because PDF…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-10T07:21:47+00:00
Bandyopadhyay Soma 0 Reputation points
commented 2026-09-10T20:55:53.0866667+00:00
Ruby Nguyen 1,725 Reputation points Independent Advisor
1 answer

Multiple accounts

I believe that i have multiple accounts under different emails. How do I consolidate this so that I have one account with the proper version of Microsoft subscriptions

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T20:15:52.4066667+00:00
Peter Jekill 0 Reputation points
answered 2026-09-10T20:53:09.1733333+00:00
John Jefferson Doyon 87,160 Reputation points Independent Advisor
3 answers

Talk or chat with agent

Windows defender security has disabled your computer. Please don’t access this system……,

Windows for home | Other | Security and privacy
asked 2026-09-10T20:07:57.5133333+00:00
Dave Thesing 0 Reputation points
answered 2026-09-10T20:42:33.2566667+00:00
EmilyS726 265.7K Reputation points Independent Advisor
3 answers

Phony Passkey

Upon logging into my account today, I was prompted as to whether or not I wanted to create a passkey. I tried to say no, but the next prompt asked if I would like to store the passkey in my mobile device and the prompt was automatically selected to do…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-10T14:00:30.9033333+00:00
St. Mark Lutheran Church 0 Reputation points
edited an answer 2026-09-10T20:38:18.9766667+00:00
Craig Long 18,545 Reputation points
1 answer

How do I send Azure help support a message?

I am having trouble with my latest bill and I need to talk to an actual person. Does anybody know how to handle that?

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

744 questions
asked 2026-09-10T20:37:05.45+00:00
Jason Carter 0 Reputation points
answered 2026-09-10T20:37:21.83+00:00

AI answer

1 answer

The EXCEL function: STOCKHISTORY is only returning data up to Sep 4, 2026

I’m an active Microsoft 365 subscriber and I’m reaching out regarding a reproducible issue with the Excel STOCKHISTORY function. The function is consistently returning market data only up to September 4, 2026, regardless of the ticker or date range…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-10T19:37:22.5866667+00:00
Leon Toro 0 Reputation points
answered 2026-09-10T20:35:04.5533333+00:00
DYARI BARHAM 37,666 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

why did Windows 8.1 apps carry over to when i upgraded to windows 10?

i installed windows 8.1 for fun on my PC and then upgraded to Windows 10, and some reason (weird huh?) some MSN apps remained??

Windows for home | Previous Windows versions | Apps
asked 2026-09-06T05:55:07.42+00:00
Luklin Smith 120 Reputation points
accepted 2026-09-10T20:32:37.5+00:00
Luklin Smith 120 Reputation points
1 answer

Error Event ID: 1254 Clustered role 'SQL Server (SHPNT1T)' has exceeded its failover threshold

After performing Windows patching, we are seeing the following error: "Clustered role 'sqlag' has exceeded its failover threshold. It has exhausted the configured number of failover attempts within the failover period of time allotted to it and will…

Windows for business | Windows Server | User experience | Other
asked 2024-02-01T04:02:08.13+00:00
Anonymous
edited the question 2026-09-10T20:31:23.8366667+00:00
Matthew Trilby-Bassett 225 Reputation points Microsoft Employee Admin