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Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
edited a comment 2026-09-10T23:42:09.8133333+00:00
Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Copy and Paste cells data within Excel worksheets not working after Office update.

Issue Description: Normal copy and paste within Excel no longer works. When I copy cells using Ctrl + C and attempt to paste using Ctrl + V, Excel briefly flickers, but nothing is pasted. The copied range remains highlighted with the moving dashed…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-10T15:55:23.9+00:00
Rosero Solis, Carlos 0 Reputation points
commented 2026-09-10T23:41:28.79+00:00
Sean D 0 Reputation points
1 answer

not able to login to workday on my new mobile

I changed my mobile device and since then I am not able to login to workday on my mobile. It keeps on showing signing in message.

Microsoft Copilot | Other
asked 2026-09-10T05:09:40.04+00:00
Saxena, Alka 0 Reputation points
answered 2026-09-10T23:41:08.92+00:00
Emma1-N 12,030 Reputation points Microsoft External Staff Moderator
3 answers

Urgent Assistant Needed: Missing One Drive Shared Files Folder

Hello Tech Support Team, We need urgent assistance with our OneDrive shared folders. On August 13 or 14, we downloaded some files to the cloud that were not shared with others in the office. When we attempted to upload those files into the shared folder,…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-03T21:56:49.7666667+00:00
DMT Accounting 0 Reputation points
edited an answer 2026-09-10T23:40:45.38+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer

ADMIN access

I recently took the position as the Southern District President of the LCMS Administrative Assistant. I am having problems with Microsoft. For instance I received an email with an invoice attached. When I click on the invoice, it says I do not have…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-04T16:01:06.94+00:00
Rochell Kurucar 0 Reputation points
edited an answer 2026-09-10T23:39:06.0333333+00:00
Hendrix 990 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

How to update windows insider edition if expired

I have a laptop that has the Windows 11 Insider Edition that expired on August 11th; however I had put my laptop in storage for the summer and I did not see that it needed an update until I went to use it for school. It is obviously past that date and it…

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-09-08T04:19:53.53+00:00
LadyKendra 0 Reputation points
accepted 2026-09-10T23:35:00.03+00:00
LadyKendra 0 Reputation points
2 answers

Excel displays "The picture is too large and will be truncated" when copying/cutting/pasting data in all workbooks

Hello, I am troubleshooting an issue for a Microsoft 365 Apps user where Excel displays the error: "The picture is too large and will be truncated." The issue occurs whenever the user performs actions such as: Copy Cut Paste Format…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-04T20:34:50.4066667+00:00
Surya Karan Sharma 0 Reputation points
edited an answer 2026-09-10T23:28:52.5366667+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer

Azure for Students verification fails and I cannot access any support channel

Hello, I am currently enrolled at a university in Japan and am trying to activate Azure for Students, but I have been unable to complete the academic verification process. My university-issued Microsoft account works normally with Microsoft 365. However,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-10T12:24:22.6333333+00:00
takumishin 0 Reputation points
commented 2026-09-10T23:25:41.55+00:00
takumishin 0 Reputation points
3 answers

Transfer of files from personal to professional One drive

i was trying to move the information stored in my computer and my personal one drive to my professional one drive which i have just installed on the PC. however, it wouldnt let me sync with the new account. when i tried to stop synchronization with my…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-07T20:31:40.6866667+00:00
Georgios Ierodiakonou 0 Reputation points
edited an answer 2026-09-10T23:24:24.7233333+00:00
Hendrix 990 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

how to remove a business email account from outlook

i have a business email account that I need removed from outlook. this account address has been moved to a google platform from microsoft to google under the same name, so I need full removal of the microsoft account otherwise there is a conflict in…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-09T17:58:22.11+00:00
Brian Lurie 0 Reputation points
commented 2026-09-10T23:23:39.2433333+00:00
Jayden-P 2,600 Reputation points Independent Advisor
1 answer

Family members trouble signing in

Family members on my plan can't sign in to their accounts or when they are signed in they receive an error message.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-10T22:20:16.95+00:00
Chris White 0 Reputation points
answered 2026-09-10T23:23:04.8166667+00:00
Christine Luna 26,925 Reputation points Independent Advisor
0 answers

Sign-in failed Error code: AADSTS5000224 error

Sign-in failed Error code: AADSTS5000224 The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-10T23:22:30.7933333+00:00
Roberto Urdaneta 0 Reputation points
1 answer

Junk Mail - Block and Safe Senders List Error

Hi, i am having trouble removing blocked senders and domains and/or adding them as safe. It wont let me save it keep coming up with an error unable to save

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T22:46:37.79+00:00
Michael Kay 0 Reputation points
answered 2026-09-10T23:20:51.7433333+00:00
EmilyS726 264.6K Reputation points Independent Advisor
0 answers

got suspended for asking for sprites

i got suspended for making a group post that said "Need loot hach kill switch will give lh xray" i just wanted to trade sprites in fornite

Community Center | Discuss the Q&A site | Other feedback
asked 2026-09-10T23:18:51.53+00:00
Michael Amos 0 Reputation points
2 answers

Office 2016 does not recognized

How can I resolve my installaion Office 2016, if original KEY does not recognized?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-10T21:11:49.03+00:00
TONY STAK 0 Reputation points
answered 2026-09-10T23:14:46.6633333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
0 answers

My Microsoft for Startups verification failed

My Microsoft for Startups verification failed due to a misunderstanding, and I cannot access the Founders Hub support options. Please route this to the Startups Program Support team.

Azure | Azure ISV (Independent Software Vendor) and Startups
asked 2026-09-10T23:14:26.4466667+00:00
Hari R 0 Reputation points
2 answers

Office Home and Student 2021 remains Unlicensed after reinstall and Online Repair

I have a genuine Office Home and Student 2021 license that came with my ASUS X415 laptop. The license is clearly listed in my Microsoft account under “Products you’ve purchased” as “Office Home and Student 2021”, added to my account in April…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-10T20:38:25.3966667+00:00
Abhijit Das 0 Reputation points
answered 2026-09-10T23:11:39.4433333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

How to log into MS To Do app using a work email/outlook exchange?

Hello, I'm helping an associate log into Miscrosoft To Do for the first time using his work email. We use Outlook Exchange and none of the options presented recognize his email address. We tried using the other sign in options and using a passkey/QR…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,003 questions
asked 2026-09-08T16:09:37.57+00:00
Emily Richardson 0 Reputation points
edited an answer 2026-09-10T23:09:17.9966667+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer

SharePoint Shared Link Discovery, Site Access Review Scalability, and DAG Remediation Approach

I would like to understand: How to identify all shared links within a large SharePoint site, including creation date, expiration date, link type, permission level, and recipients. How Site Access Reviews can be effectively leveraged for large sites…

Microsoft 365 and Office | SharePoint | Other | Other
asked 2026-09-08T17:02:48.4766667+00:00
94179705 5 Reputation points
commented 2026-09-10T23:08:43.1266667+00:00
Hendrix 990 Reputation points Independent Advisor
2 answers

Teams Rooms Pro Management Portal Incident Notification Webhook Integration: Clarification on device monitoring limits and GA status

Hi Team, Could please provide the following details regarding the Teams Rooms Pro Management Portal Incident Notification Webhook Integration? Reference: https://learn.microsoft.com/en-us/microsoftteams/rooms/pmp-incident-webhook-integration A. Known…

Microsoft Teams | Development
Microsoft Teams | Development

Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs

5,066 questions
asked 2026-09-08T17:53:13.29+00:00
Devendra Hapase 0 Reputation points
edited an answer 2026-09-10T23:07:25.75+00:00
Hendrix 990 Reputation points Independent Advisor