729 questions with Microsoft 365 and Office | OneDrive | For business | Other tags

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1 answer

Duplicate Email

I have a business account with an email address that I previously used but deleted. OneDrive is not giving the new account access but the old one- how do I fix that?

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-24T18:45:57.1166667+00:00
ScHa 0 Reputation points
edited an answer 2026-09-11T01:12:33.08+00:00
Hendrix 990 Reputation points Independent Advisor
3 answers

Urgent Assistant Needed: Missing One Drive Shared Files Folder

Hello Tech Support Team, We need urgent assistance with our OneDrive shared folders. On August 13 or 14, we downloaded some files to the cloud that were not shared with others in the office. When we attempted to upload those files into the shared folder,…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-03T21:56:49.7666667+00:00
DMT Accounting 0 Reputation points
edited an answer 2026-09-10T23:40:45.38+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer

Peronal account as part of business account

can I add my personal home documents to my business account in the personal section?

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-04T20:12:55.54+00:00
LorettaLong-9045 0 Reputation points
commented 2026-09-07T15:09:10.96+00:00
Kai-L 18,970 Reputation points Microsoft External Staff Moderator
3 answers

Not able to open One drive folder

I am unable to open a One Drive folder that I have been granted access to multiple times. I left my organization and returned but now no longer able to open folders.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-03T19:26:55.2933333+00:00
Savannah Sotelo 0 Reputation points
answered 2026-09-03T21:22:10.2166667+00:00
Ivory 1,155 Reputation points Independent Advisor
3 answers

E3 Onedrive for business forced (by Microsoft and without prior advice) to 10GB since Friday

Since last Friday this happened: and if I try to change it: so now OneDrive is stuck to 10GB despite E3 license allowing up to 5TB. and even support assist is broken so impossible to raise a support ticket: copilot resume of troubleshooting: …

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-01T17:24:57.0333333+00:00
Alessandro Tiberti Bertin 6 Reputation points
edited a comment 2026-09-03T15:25:22+00:00
Chris-D 1,180 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Single E3 license and Onedirve Storage upto 5 TB. Can be increased to 5 TB by an administrator if the organization has 5 or more qualifying licenses.

https://www.microsoft.com/en-in/microsoft-365/enterprise/office-365-e3?msockid=388db1e187a661251709a65286056009…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-30T16:57:41.78+00:00
RobE 231 Reputation points
commented 2026-08-31T06:35:32.1033333+00:00
Jayden-P 2,600 Reputation points Independent Advisor
1 answer

OneDrive access

I cannot access my One Drive on one of my devices. I can on two other devices (laptops) but not my front-line device. How do i get this fixed ASAP. Can I speak to a representative.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-28T17:42:36.26+00:00
Michael Brennan 0 Reputation points
commented 2026-08-29T15:31:25.8533333+00:00
Jayden-P 2,600 Reputation points Independent Advisor
1 answer

Unable to Exclude Specific OneDrive Users from Retention Policy

Hi Microsoft Community, We are supporting a Microsoft 365 tenant as a CSP and need assistance with an issue related to a Microsoft Purview retention policy for OneDrive. We have a retention policy that is intentionally applied to all users in the…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-26T08:40:41.62+00:00
Vinay Shivakoti 0 Reputation points
commented 2026-08-28T04:30:34.04+00:00
Anonymous
2 answers

Onedrive, file shares

Hello, I have a file shared by X people who are in the shared file, but I don't need to see it anymore, I have tried to delete it in every way so as not to see it (not delete it from the person who shared it with me, but I don't want to see it in my…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-27T00:44:15.0133333+00:00
Martin Josie 0 Reputation points
commented 2026-08-27T23:17:04.0533333+00:00
Dora-T 715 Reputation points Independent Advisor
1 answer

I have a 8004ded2 error when reconnecting to OneDrive

Hi, I have a 8004ded2 when reconnecting to OneDrive. I have been disconnected from OneDrive a few weeks after renewing my Microsoft 365 Business license. But online, I can see that I have paid but I have no licence assign to me. All other Microsoft…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-26T13:11:14.6133333+00:00
Jonathan Moenaert 0 Reputation points
edited a comment 2026-08-27T15:22:31+00:00
Helen Luu 2,785 Reputation points Independent Advisor
1 answer

Sao lưu dữ liệu lên đám mây

I would like to ask the community a question. I have a 1TB storage plan and have backed up my photos and videos to OneDrive for safekeeping. After performing a factory reset on my phone and setting it up again, if I download the data back from OneDrive…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-25T10:04:38.8433333+00:00
Hoàng Minh Sang 0 Reputation points
commented 2026-08-26T00:46:54.2466667+00:00
Aetherin 1,465 Reputation points Independent Advisor
1 answer

All files in OneDrive have disappeared, even though I never deleted them

All of the files stored in my OneDrive account have suddenly disappeared, including more than 1 TB of data. I do not know when the files went missing, and I am certain that I did not delete them myself. This appears to have happened without any warning,…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-13T16:05:29.3866667+00:00
Ross Abigail 0 Reputation points
commented 2026-08-25T12:01:59.26+00:00
Bartlomiej Pietrzyk 0 Reputation points
1 answer

OneDrive issues

I have a problem with OneDrive, it currently does not allow me to enter the documents saved in OneDrive I get a connection error. I am looking for a way to generate the OneDrive support ticket but it does not come out, I have searched for more than 5…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-24T14:27:26.76+00:00
Mia Layla 0 Reputation points
commented 2026-08-25T10:17:08.7766667+00:00
Aetherin 1,465 Reputation points Independent Advisor
1 answer

One drive forbidden 403 error

Dear Support, One of our user is using a computer with a domain and he has not enabled ONE DRIVE and now the system has migrated to the entra server. He is not able to access one drive and is getting forbidden 403 error while access one drive. Please…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-06-30T09:30:29.2633333+00:00
YM-MAA-IT Jayakumar 0 Reputation points
commented 2026-08-25T04:02:45.6466667+00:00
Ana Le 2,345 Reputation points Independent Advisor
1 answer

Deleted OneDrive files still appear at Recent and Favorites (OneDrive and Office apps)

Deleted office files continue to appear in OneDrive Recent and Microsoft Office Recent lists. The files were deleted years ago and no longer exist, however it still appears everywhere including OneDrive recent files, windows file browser's recent files,…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-18T06:50:58.73+00:00
인수 강 0 Reputation points
commented 2026-08-20T12:43:00.4566667+00:00
Alina Le 4,920 Reputation points Independent Advisor
2 answers

syncing problem.

OneDrive has stopped syncing some of my files even though it shows that everything is up to date. I checked the folders and restarted OneDrive, but the missing files still do not appear on my other devices. What should I check to find out why only some…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-18T13:22:00.72+00:00
ashad zaid 0 Reputation points
commented 2026-08-19T10:30:56.7666667+00:00
Hin Vo 445 Reputation points Independent Advisor
1 answer

After moving files from OneDrive to another path, the source path still contains this file

In the web version of OneDrive, it appears intermittently and intermittently. After moving a folder, the source path still shows the folder that has been moved, but the subfiles inside are gone, showing item 0, and the destination path still displays…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-17T00:11:19.51+00:00
Wilson Ruby 0 Reputation points
answered 2026-08-18T12:54:46.9866667+00:00
Dr Marziyeh Bahrami 0 Reputation points
2 answers

About the "Allow" button that appears when accessing OneDrive from Microsoft Edge

For about two months now, when accessing OneDrive from Microsoft Edge, the following "Allow" button appears: In our impression, it is the impression that it is displayed at the first start of the day. I press this button every time, and it…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-15T12:42:39.49+00:00
Warren Elise 0 Reputation points
commented 2026-08-17T13:41:52.28+00:00
Heimerdinger 295 Reputation points Independent Advisor
1 answer

Unable to sign in when accessing a shared SharePoint folder

I can sign in to my business OneDrive account without any issues and can view and manage my files normally. However, when I try to upload documents to a shared SharePoint folder, the sign-in process fails and displays the following error…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-14T00:38:15.0433333+00:00
Morgan Julia 5 Reputation points
commented 2026-08-17T03:54:19.2233333+00:00
Jade Ng 15,390 Reputation points Microsoft External Staff Moderator
1 answer

DOESNT WANT TO OPEN

I paid a subscription but my one drive won't open at all...it's been hours now I'm trying to access it but with no luck ...please advice on what to do next

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-14T23:47:36.5066667+00:00
Nokwethemba Simelane 0 Reputation points
commented 2026-08-17T00:29:15.9466667+00:00
Kien 980 Reputation points Independent Advisor