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Need Legal Name Change Support for Scheduled Pearson VUE Exam

Hello, I need to update my profile's legal name to match my government ID for an upcoming Pearson VUE exam. The self-service option is locked, and the standard Credentials Support ticket form is giving me an Engage Center No Access error screen. Please…

Community Center | Not monitored
asked 2026-09-11T10:18:43.8666667+00:00
Arun Titus 0 Reputation points
answered 2026-09-11T11:49:23.6833333+00:00
Julian Sharp 43,066 Reputation points
2 answers

Regarding DP700 Exam Issue and asking for Reschedule

Today Regarding this Microsoft Exam of DP700 reg ID 542785794. I visited the exam hall with my national ID but that was not enough to attend. They gave me Case No:42586865.. What can you do in this situation? Could you please help me reschedule my exam…

Community Center | Not monitored
asked 2026-09-11T11:02:32.0333333+00:00
anil thapa 0 Reputation points
answered 2026-09-11T11:48:34.5266667+00:00
Julian Sharp 43,066 Reputation points
2 answers

outlook application not responding

My outlook application is not responding. but webapp is working fine.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-10T08:57:02.9333333+00:00
Irfan Hangad 0 Reputation points
commented 2026-09-11T11:33:04.77+00:00
Liora 1,630 Reputation points Independent Advisor
2 answers

Not able to open Embedded documents Sharepoint document library View mode

Hi All, In SharePoint document library, Few of the documents have embedded documents which i am not able to open when the document is in view mode. There are Visio-flows embedded within which are not at all clear to view when the document is in view…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-03-17T10:07:00.1433333+00:00
RayDev 65 Reputation points
commented 2026-09-11T11:32:52.88+00:00
Jakub Stachowiak 0 Reputation points
1 answer

Azure for Students: Unable to validate account and cannot access Support

Hello Microsoft Support, I am a B.Tech student trying to activate Azure for Students. When I try to activate Azure for Students, I receive: "You do not have access. Sorry but our systems are detecting a problem with your account and are unable to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-11T06:20:56.3+00:00
k Jayalaxmi 0 Reputation points
edited the question 2026-09-11T11:32:12.6533333+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
2 answers

New update, and Copilot is off.

I rely on long-term continuity. The value wasn't answers to individual questions. The value was that Copilot understood years of context about my life and family. When that context disappeared, I lost something important. This isn't about losing a…

Microsoft Copilot | Other
asked 2026-09-09T02:52:35.2666667+00:00
rhonda jimenez 0 Reputation points
commented 2026-09-11T11:30:27.9233333+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

My microsoft basic wont allow me to save my files any more. even though they just rebilled me in June

What is up with Microsoft not allowing me to save my file in 365 basic all of a sudden they rebilled me in june.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-09-08T17:29:04.36+00:00
Doug Brewer 0 Reputation points
commented 2026-09-11T11:29:59.6566667+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

How to remove leftover OneDrive folders from Finder on Mac after unlinking the accounts

I’ve already unlinked my previous work OneDrive accounts, and I no longer have access to log in or relink those accounts. However, some folders from those old OneDrive accounts are still appearing in my Finder/sidebar as leftover folders. I can’t move,…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-11T10:37:12.3733333+00:00
Rejina Marie 0 Reputation points
answered 2026-09-11T11:29:54.8+00:00
Jhun Buala 5,715 Reputation points Independent Advisor
2 answers

Copilot data breach

Copilot published my private info in the discovery section!!

Microsoft Copilot | Windows Copilot | App
asked 2026-09-08T02:14:49.6366667+00:00
RyanPietila-2556 0 Reputation points
commented 2026-09-11T11:29:34.34+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

Copilot now showing when I go to compose or respond to email.

Copilot now showing when I go to compose or respond to email on the Web Version or Mac Desktop version. I have a Microsoft Premium account.

Microsoft Copilot | Other
asked 2026-09-07T18:42:34.3733333+00:00
Anthony Del Buono 0 Reputation points
commented 2026-09-11T11:29:09.6466667+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

How to fix server error 500 - cannot receive/send emails on outlook.com

Hi, My Outlook.com mailbox stopped sending and receiving on September 3rd. Web Outlook does not load the mailbox, and mobile also cannot send/receive emails.

Outlook | Web | Outlook.com | Email
asked 2026-09-07T17:54:25.6466667+00:00
Stoycho Dukov 0 Reputation points
commented 2026-09-11T11:29:00.37+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Access 2000 problem started yesterday 8/11/26. I can see header in Report View but have disappeared in Print View. Does anyone know how to restore/fix.

Microsoft Access 2000 problem started yesterday 8/11/26. I can see header in Report View but have disappeared in Print View. Does anyone know how to restore/fix.

Microsoft 365 and Office | Access | For home | Windows
asked 2026-08-11T20:36:25.9733333+00:00
Edna G 5 Reputation points
edited an answer 2026-09-11T11:25:37.0433333+00:00
Karl Donaubauer 3,581 Reputation points MVP
1 answer

How to recover my Microsoft account by the Office key?

I lost my email after repairing my laptop, so I lose Office to and I can't use it, help pls

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-10T15:13:02.48+00:00
commented 2026-09-11T11:23:31.68+00:00
DaveM121 931.2K Reputation points Independent Advisor
1 answer

Sign-in failed Error code: AADSTS5000224 error

Sign-in failed Error code: AADSTS5000224 The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T23:22:30.7933333+00:00
Roberto Urdaneta 0 Reputation points
edited the question 2026-09-11T11:07:00.15+00:00
Daniel-Vo 6,365 Reputation points Microsoft External Staff Moderator
1 answer

Unable to register PL-400 exam

Hi Team, I am unable to book PL-400 exam. Apart from PL-400 I am able to book. Kindly help to fix issue as I need to register PL-400.

Community Center | Not monitored
asked 2026-09-10T16:34:37.99+00:00
Shailendra Kumar 5 Reputation points
recommended 2026-09-11T11:04:23.0633333+00:00
JuliaMarvin 22,525 Reputation points Volunteer Moderator
1 answer

Can I renew my certification?

Hi, It seems I have missed my renewal period by a few days, is there any way I can renew it? The certification is called Microsoft Certified: Dynamics 365 Business Central Developer Associate certification.

Community Center | Not monitored
asked 2026-09-11T10:58:58.3266667+00:00
Valgeir Ingi 0 Reputation points
edited the question 2026-09-11T11:03:13.2233333+00:00
Daniel-Vo 6,365 Reputation points Microsoft External Staff Moderator
2 answers

Loading Windows 11 on laptop

When I turn on my laptop, I get an error message before windows 11 will load. Message is "There is an issue with Trusted Platform Module (TPM) data.

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-10T13:34:56.84+00:00
Mare Pare 0 Reputation points
commented 2026-09-11T10:57:28.86+00:00
DaveM121 931.2K Reputation points Independent Advisor
1 answer

'550 5.1.8 Access denied, bad outbound sender AS(42004)

How do I remove this user from the bad list? She has an enterprise email account w. exchange, and she cannot send or reply to any senders/email addresses.

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-02T04:42:51.1066667+00:00
Tailored IT Admin 0 Reputation points
edited an answer 2026-09-11T10:57:11.99+00:00
Liora 1,630 Reputation points Independent Advisor
2 answers

Email hacked

I have been unable to recive any emails since 21st August. On this date, there was a sign in on my account from Indonesia!

Outlook | Web | Outlook.com | Email
asked 2026-09-11T09:59:16.4866667+00:00
jack english 0 Reputation points
answered 2026-09-11T10:52:57+00:00
GsN5034 - IA 76,895 Reputation points Independent Advisor
2 answers

Windows Login: Stuck in a loop forcing "Set up my PIN" at every sign-in

Service: Windows Scenario: I am trying to sign into my laptop normally. Result: Instead of allowing me to use my password, the system forces a "Set up my PIN" screen every single time I boot up. I am stuck in a loop with this setup prompt…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-11T09:24:43.5366667+00:00
Sarkar_0851 0 Reputation points
answered 2026-09-11T10:50:47.9+00:00
Ben4724 4,400 Reputation points Independent Advisor