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Cant use MSO after paying

Request Id: [--PII REMOVED--] Correlation Id: [--PII REMOVED--] Timestamp: [--PII REMOVED--] Message: AADSTS50020: User account [--PII REMOVED--] from identity provider 'live.com' does not exist in tenant [--PII REMOVED--] and cannot access the…

Microsoft 365 and Office | Other
asked 2026-09-14T13:08:42.23+00:00
Karolina Misiukiewicz 0 Reputation points
commented 2026-09-15T20:33:18.3566667+00:00
Lucus-V 13,210 Reputation points Microsoft External Staff Moderator
1 answer

Message: Access denied for the resource

Correlation Id: [--PII REMOVED--] Timestamp: [--PII REMOVED--] DPTI: [--PII REMOVED--] Message: Access denied for the resource. Tag: 7q6cl Code: [--PII REMOVED--] i need help fixing this problem

Microsoft 365 and Office | Other
asked 2026-09-14T12:43:40.21+00:00
Camilla Perotti 0 Reputation points
commented 2026-09-15T20:33:00.4966667+00:00
Lucus-V 13,210 Reputation points Microsoft External Staff Moderator
2 answers

Create table with default custom table style

Create table with default custom table style: When I create a new table, it is set to use the default custom style, but what happens is that the table doesn't use that custom style fully until I "Clear All Formatting" on that table. How can I…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-15T15:13:43.8233333+00:00
Todd Morgan 0 Reputation points
edited a comment 2026-09-15T20:28:42.3433333+00:00
Chris-D 1,595 Reputation points Independent Advisor
3 answers

error in One note. no copilot too.. No display in recent pages too.

[--PII REMOVED--] Message: Access denied for the resource.  Tag: 9hehw  Code: 0 

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-08-31T08:38:29.6866667+00:00
wee boon ng 0 Reputation points
commented 2026-09-15T20:24:32.46+00:00
Lucus-V 13,210 Reputation points Microsoft External Staff Moderator
2 answers

Wont let me add email to profile- says already use, wont let me delete current alias

I have been trying to change my email and add a new one, it wont let me remove the current one and wont let me add a new one. i have tried everything that I know and have also chatted with support to no avail

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-15T19:47:09.7766667+00:00
nikki carlson 0 Reputation points
answered 2026-09-15T20:21:25.8+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

Account hacked and password changed | Need Help ASAP

My microsoft account was hacked, and password was changed. When I try the official recovery in link https://account.live.com/acsr it says account doesn't exist but when I try to create a new acc with the same email it says it already exists. How can I…

Windows for home | Other | Security and privacy
asked 2026-09-15T19:33:11.02+00:00
Soyuz Kadel 0 Reputation points
answered 2026-09-15T20:17:45.48+00:00
CrazyKats 19,680 Reputation points Volunteer Moderator
2 answers

How to change Plans?

My current Windows 365 Office subscription is set to expire soon, and I want to downgrade to Windows 365 Family subscription. I have looked, but cannot find out how to do that. Please help me.365

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T19:30:44.33+00:00
G. A. Peck 0 Reputation points
answered 2026-09-15T20:09:05.91+00:00
EmilyS726 268.4K Reputation points Independent Advisor
0 answers

Windows compliance policy error for Password complexity 2016281112

Hi all, Been bashing my head around this one device for the past seven days. We currently have a BYOD program for Windows 11 laptops. The way we do this is we sign them in through Company Portal, device shows up in Intune and then we assign a separate…

Microsoft Security | Intune | Compliance
asked 2026-09-15T20:05:47.4+00:00
Vojislav Dolas 0 Reputation points
3 answers

Designer photo app missing

My Designer button (for photos) has disappeared when I open the photo app.

Windows for home | Other | Music, photos, and video
asked 2026-09-07T19:28:55.0766667+00:00
Amy Bentley 5 Reputation points
edited a comment 2026-09-15T19:51:29.4766667+00:00
Niko 0 Reputation points
2 answers

using old office, in the new computer

My 13 years old computer crashed . I got a new second hand computer and want to use my office in the new one. I can not delete the office from the old one since it is crashed and does not even starts. How am I going to use my old office in the new one

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-15T12:55:08.32+00:00
Aytul Gurtas 0 Reputation points
answered 2026-09-15T19:33:12.2733333+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2 answers

my account info

I was trying to update my phone number on my account and ended up changing my email because it kept asking for a verification code that was being sent to the number i no longer have access to. What do i do ????

Outlook | Web | Outlook.com | Email
asked 2026-09-15T18:58:42.16+00:00
monira abuawadeh 0 Reputation points
answered 2026-09-15T19:32:02.6933333+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

how to unsubscribe to MS Xbox for subscription not appearing on my account

I keep getting charged $24.77 for an xbox subscription that does not appear under my user name: ******@hotmail.com How do I unsubscribe to it?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-15T19:31:39.3166667+00:00
Yvonne Kenyon 0 Reputation points
answered 2026-09-15T19:31:55.5333333+00:00

AI answer

2 answers

Move Office 365 to new macintosh machine

Running iOS Ventura 13. Need to migrate Office 365 to new Mac. Move licenses

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-15T18:50:16.2166667+00:00
Hugh Roth 0 Reputation points
answered 2026-09-15T19:26:09.24+00:00
John Jefferson Doyon 88,240 Reputation points Independent Advisor
2 answers

How to register my product key without adding payment account details

I am bring asked to add payment details for a pre-bought product for when this expires in a year. I do not want to create a subscription.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T10:36:40.6533333+00:00
Bridget 0 Reputation points
answered 2026-09-15T19:25:38.8033333+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
3 answers

update phone number

I changed my number but how do i replace it on my account?

Microsoft 365 and Office | Other
asked 2026-09-15T18:47:25.67+00:00
monira abuawadeh 0 Reputation points
answered 2026-09-15T19:24:23.5366667+00:00
Lester Bernard Reyes 85,325 Reputation points Independent Advisor
2 answers

Unable to find product to unistall

I was to unistall a previous Office Professtional 2018 before I would be able to view and activate the Home 2024 I purchased. However, Office Pro 2018 does not show on my installed applications. It only shows on my microsoft account as the best one for…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-15T18:44:32.0233333+00:00
Barbara Graham 20 Reputation points
answered 2026-09-15T19:17:29.59+00:00
EmilyS726 268.4K Reputation points Independent Advisor
0 answers

Partner Center MAICPP blocked by Trust & Safety 715-123160 — no workspace to open a ticket

Hello Microsoft Support, We are trying to enroll our company in the Microsoft AI Cloud Partner Program (MAICPP) in Partner Center. The goal is Publisher Verification for a multi-tenant Microsoft Entra app registration (SaaS product “KAI”) so customers…

Microsoft Partner Center | Other
asked 2026-09-15T19:10:30.9966667+00:00
Tecnologia Corpora - Grupo Folcrum 0 Reputation points
edited the question 2026-09-15T19:12:21.8033333+00:00
Tecnologia Corpora - Grupo Folcrum 0 Reputation points
1 answer One of the answers was accepted by the question author.

I lost access to authenticator app

I recently changed my phone. On my old device i was logged in authenticator app for my personal and school account. I managed to get acces to personal account but with school account when i select in the sign in options "i don't have access to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-15T16:52:25.2066667+00:00
Gasper Galic 25 Reputation points
accepted 2026-09-15T19:10:51.63+00:00
Gasper Galic 25 Reputation points
2 answers

Installing new version

To install the Home 2024 I must unistall an old version (2018). Will I loose any documents created with the old version or a subscribe version when I uninstall?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-15T18:27:29.8966667+00:00
Barbara Graham 20 Reputation points
edited an answer 2026-09-15T19:08:12.46+00:00
John Jefferson Doyon 88,240 Reputation points Independent Advisor
1 answer

PNG Generated using Microsoft's Office JavaScript API prints incorrectly cells with wrapped text on 2 lines when only one is visible

PNG Generated using Microsoft's Office JavaScript API prints incorrectly cells with wrapped text on 2 lines when only one is visible in Excel online or Excel for Desktop as it prints both lines and broke the design. Seems like rendering limitation in…

Microsoft 365 and Office | Development | Office JavaScript API
asked 2026-09-15T13:56:56.2266667+00:00
Pavel Otta (CZ) 0 Reputation points
answered 2026-09-15T19:01:29.56+00:00
Zahid Barrera Ramirez 370 Reputation points