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my computer can't play hevc video

i downloaded videos from my cell phone to my PC, but found they are hevc format and I can't play.

Windows for home | Previous Windows versions | Music, photos, and video
asked 2026-09-12T02:55:13.2166667+00:00
Jean Sun 0 Reputation points
edited the question 2026-09-12T08:10:09.3733333+00:00
Emma1-N 12,365 Reputation points Microsoft External Staff Moderator
2 answers

Blinking Icons on desk top

I have noticed that over the last two days the icons on my Windows 11 desktop computer will blink or flash as if they are being refreshed (about every 30-40 seconds). This doesn't seem to have any affect the operations of the computer but it is an…

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-09-12T02:26:47.32+00:00
Andrea 0 Reputation points
answered 2026-09-12T03:37:54.4966667+00:00
GsN5034 - IA 76,570 Reputation points Independent Advisor
1 answer

How to fix broken startup screen

So my laptop won’t startup no matter what I do, after I deleted Microsoft from registry editor accidentally my laptop wasn’t the same and now all i’m getting is error messages? what can I do because nothing is helping my case i’m keep getting an recovery…

Windows for home | Windows 10 | Recovery and backup
asked 2026-09-12T02:26:43.2233333+00:00
lin l 0 Reputation points
commented 2026-09-12T20:30:33.9266667+00:00
EmilyS726 266.1K Reputation points Independent Advisor
1 answer

Trying to login but got MFA issue

Dear MS Support team. I'm using admin account to login into office 365 admin but got MFA blocker. My mobile got issue and need to reset, so that my authenticator app not avaiable at the moment. I'm also try to use SMS but got this error log: Error…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-12T02:24:06.5433333+00:00
ThanhDN Admin 0 Reputation points
answered 2026-09-12T15:06:49.1866667+00:00
Roebe Ta 1,110 Reputation points Independent Advisor
1 answer

How to Bind multiple entities, e.g. Department, Room, and Patient entities at one time?

https://microsoftlearning.github.io/mslearn-fabric/Instructions/Labs/23-build-ontology-manually.html#bind-entity-types-to-data When building ontology manually, please guide on How to Bind multiple entities, e.g. Department, Room, and Patient entities at…

Community Center | Not monitored
asked 2026-09-12T02:12:10.0833333+00:00
Heidi Wang 20 Reputation points
recommended 2026-09-12T12:35:12.2533333+00:00
JuliaMarvin 22,445 Reputation points Volunteer Moderator
2 answers

add phone number to account

I want to add phone number to existing account * how do I do this........................................

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-12T02:09:20.5033333+00:00
A E 0 Reputation points
answered 2026-09-12T02:41:12.63+00:00
EmilyS726 266.1K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

My account got hacked

My account got hacked when I tried to complete verification on a discord server, then I entered the single-use code, I thought it was safe until I see that my security info was changed. Then I tried logging in but I am too late, they deleted my account…

Windows for home | Other | Security and privacy
asked 2026-09-12T02:05:40.2466667+00:00
Davy Chiang 20 Reputation points
commented 2026-09-13T08:21:09.8366667+00:00
Davy Chiang 20 Reputation points
1 answer

I need the drivers for ACPI\MSFT0101

In the Windows 7 system, I found that in the Device Manager, the "Unknown Device" labeled as "Microsoft ACPI-Compliant System" was displayed. Therefore, in the Device Manager, I right-clicked on the unknown device and selected…

Windows for home | Previous Windows versions | Devices and drivers
asked 2026-09-12T01:56:55.0333333+00:00
ZhongChi Liao 0 Reputation points
commented 2026-09-13T06:05:56.87+00:00
Hendrix-V 18,925 Reputation points Microsoft External Staff Moderator
0 answers

Account name change

I have a msoft authenticator account with a domain name that is now defunct. Can I delete this and create a new account with an email address instead ?

Microsoft Security | Microsoft Authenticator
asked 2026-09-12T01:51:16.3533333+00:00
Homes 0 Reputation points
1 answer

Microsoft Personal Classic account being shut down

I was allowed to renew my personal classic plan back in May 2026 (annual subscription). I am now receiving emails telling me I have till 30th September 2026 to change to a different paid plan. On the subscription paid a message state I have till May next…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-12T01:51:01.4466667+00:00
Judy Henderson 0 Reputation points
answered 2026-09-12T03:17:45.4366667+00:00
SD - IA 179K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Ctrl+C and Ctrl+V Not Working in Excel After Updating to 2016 Version 25H2 (OS Build 26200.9445)

As subject and i've tried all different ways i can find online but none of them works! this problem started from 9th Sep 2026. Please help solve and don't provide those public official solutions again cuz if they work then i wont be here. It is really…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T01:50:34.3766667+00:00
XYA-9477 40 Reputation points
edited a comment 2026-09-12T16:11:57.4166667+00:00
EmilyS_726 28,560 Reputation points Volunteer Moderator
2 answers

DFSR Event ID 2213 Leaves SYSVOL Replication Suspended After Unexpected Shutdown

We experienced an unplanned power outage that caused several Domain Controllers to shut down without a clean shutdown. After the servers came back online, DFSR Event ID 2213 was logged and SYSVOL replication remained suspended. The affected DCs are…

Windows for business | Windows Server | Directory services | Active Directory
asked 2026-09-12T01:48:38.2666667+00:00
Isabella Brown 20 Reputation points
answered 2026-09-12T03:07:19.23+00:00
Chen Tran 12,940 Reputation points Independent Advisor
1 answer

microsoft rewards - redeem

Hello Microsoft support, I am a loyal user who has been using the Microsoft ecosystem for over 10 years. Since 2026, I have participated in the Rewards program and have referred my family to join. However, recently my family’s reward redemptions were…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,323 questions
asked 2026-09-12T01:41:53.82+00:00
Tran Duy Anh - IT 0 Reputation points
answered 2026-09-12T06:09:10.9966667+00:00
Vikki-T 10,185 Reputation points Microsoft External Staff Moderator
2 answers

My group E-Mail is suddenly called spam

I have been sending a group e-mail to the same group for about ten years and just within the past week has Hotmail decided that my e-mails are spam and refused to deliver them to the addressees. The group has grown to about 18 people but the problem…

Outlook | Web | Outlook.com | Email
asked 2026-09-12T01:38:50.62+00:00
Charles Glass 0 Reputation points
commented 2026-09-13T08:11:35.3066667+00:00
Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
2 answers

Hyper-V Saved-State VM Migration Fails Due to Missing Encryption Keys

Hi all, We are migrating several Hyper-V virtual machines that were left in a Saved State to a new Hyper-V host. The VM configuration and saved-state files were copied successfully, but the new host cannot resume the VMs because it does not have the…

Windows for business | Windows Server | Storage high availability | Virtualization and Hyper-V
asked 2026-09-12T01:29:32.3433333+00:00
John Wilson 20 Reputation points
answered 2026-09-12T02:11:19.1533333+00:00
Harry Phan 30,965 Reputation points Independent Advisor
2 answers

outlook error message Ox800CCC0E

I am not receiving emails on my PC and keep getting outlook error message Ox800CCC0E

Microsoft 365 and Office | Other
asked 2026-09-12T01:29:16.9366667+00:00
Graham Rock 0 Reputation points
answered 2026-09-12T02:53:06.02+00:00
SD - IA 179K Reputation points Independent Advisor
3 answers

Adobe Acrobat is not converting documents into PDF's

My Adobe Acrobat is not converting my Word documents into PDF's. Please fix this issue.

Microsoft 365 and Office | Other
asked 2026-09-12T01:22:43.9966667+00:00
Rev. Dr. Sonia King 0 Reputation points
commented 2026-09-13T08:11:25.15+00:00
Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft for Startups business verification blocked for Colombian company – registration ID requires exactly 21 characters

I am trying to complete business verification for a legally registered Colombian company through the Microsoft for Startups portal. The verification form asks for a Business Registration ID, but it requires the value to contain exactly 21 alphanumeric…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,653 questions
asked 2026-09-12T01:21:57.76+00:00
David García 0 Reputation points
3 answers

I can't log into my Outlook mail account

I bought a new iPhone and had my data transferred to the new phone from the old one. However, when I try to log in to my Outlook mail account, it wants to send a security code to an e-mail address that I have cancelled and no longer have access to. Also,…

Outlook | Web | Outlook.com | Email
asked 2026-09-12T01:18:30.67+00:00
David Humble 0 Reputation points
answered 2026-09-12T02:24:56.4+00:00
GsN5034 - IA 76,570 Reputation points Independent Advisor
2 answers

Hacked by "Trojan:Script/Wacatac.H!ml"

I unknowingly installed a virus and windows labelled it as "Trojan:Script/Wacatac.H!ml". After the windows defender supposedly quarantined the virus my accounts got hacked anyways and started posting weird screenshots on my social media. Every…

Windows for home | Other | Security and privacy
asked 2026-09-12T01:16:59.7833333+00:00
patrick kvaale 0 Reputation points
answered 2026-09-12T02:13:10.18+00:00
_AW_ 69,121 Reputation points Volunteer Moderator