Microsoft Personal Classic account being shut down

Judy Henderson 0 Reputation points
2026-09-12T01:51:01.4466667+00:00

I was allowed to renew my personal classic plan back in May 2026 (annual subscription). I am now receiving emails telling me I have till 30th September 2026 to change to a different paid plan.

On the subscription paid a message state I have till May next year to use the current plan then I have to upgrade the plan, yet the emails say I have to change plans by 30th September.

If I change plans before 30th September, do I get a refund on the remainder unused months on the classic plan

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. SD - IA 178.9K Reputation points Independent Advisor
    2026-09-12T03:17:45.4366667+00:00

    Hi,

    I wonder if that is a promotional email. Before moving forward, can you share a screenshot of the email?

    do I get a refund on the remainder unused months on the classic plan

    Surely yes, your amount for the remaining months will be adjusted in the new subscription.

    I look forward to hearing from you to get the results of the troubleshooting.

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